How to set up a standing order

A standing order is a regular payment of a specified amount to another account. Setting up a standing order can reduce the amount of admin you have to do. It can also help make sure you never miss a payment on something important like your rent.

A standing order is different to a Direct Debit as you set up the payment for a fixed amount. With a Direct Debit, the company you’re paying will set up the payment (with your instruction) and can change the payment amount.

Setting up a standing order online

The fastest way to set up a standing order is online. If you’re registered for online banking with HSBC, you can follow these steps:

  1. Log on to online banking.
  2. Go to ‘My banking’.
  3. Select ‘New payment or transfer’.
  4. Fill in the information required.
  5. Under ‘Date’, select ‘Standing order’.
  6. Confirm the details.

You’ll need to set up a standing order 2 working days before the payment is due to be made to make sure it goes through on time.

You can view your standing orders and Direct Debits on the HSBC UK Mobile Banking app - but to manage them you’ll need to log on to online banking.

Setting up a standing order in branch

You can also go into a branch to set up a standing order. Make sure you have some identification and also details of who you’ll be paying.

Setting up a standing order over the phone

You can also call us on 03457 404 404 between 08:00 and 22:00 every day except Christmas Day, Boxing Day and New Year’s Day. Just make sure you have the details needed to set up the standing order to hand.

Changing or cancelling a standing order

If you need to change or cancel a standing order, you’ll have to let your bank know. Depending on your bank it may take some time for them to process, so it’s a good idea to do in advance if possible.

With HSBC, you can change the amount of a standing order or cancel a standing order using online banking. Just follow these steps:

  1. Log on to online banking.
  2. Select ‘Manage’.
  3. Go to ‘Standing orders and future payments’.
  4. Select either ‘Edit these details’ or ‘Cancel’.
  5. Make the relevant changes.

Again, you’ll need to make any changes or cancel the standing order 2 working days before the scheduled payment. This will make sure the change takes place before your next payment.

You can also change or cancel a standing order over the phone or in a branch. Call us on 03457 404 404 between 08:00 and 22:00 every day1 or visit your nearest branch with some identification. Make sure you have the details of the relevant standing order to hand.

1 Except Christmas Day, Boxing Day and New Year’s Day.

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