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Standing order support

Find out more about standing orders and get guidance on the different ways you can set up, amend or cancel them

What is a standing order?

A standing order is a regular payment from one account to another. It's for a fixed amount, that can be amended by the person making the payments.

A standing order could be used to make payments to a company, someone you know, or to one of your own accounts (savings, for example). You can set the standing order to end on a certain date, or after a specific number of payments. 

How to set up a standing order

You can set up a standing order between your own HSBC UK accounts or to an existing personal payee on the HSBC UK Mobile Banking app.

You’ll need to set up a standing order at least 2 working days before the payment is due to make sure it goes through on time.

Set up with mobile banking

1. Log on

Log on to the HSBC Mobile Banking app.

2. Go to 'Pay & Transfer'

Select ‘Pay & Transfer’ then ‘Make a payment or transfer’.

3. Select your account

Choose the account you want to pay from.

4. Select your payee

Choose the account you want to send money to, either one of your own HSBC accounts or an existing payee.

5. Toggle standing order on

Follow the on-screen instructions and toggle the 'Standing order?’ option to on.

6. Confirm

Complete all the required information and check the details carefully before continuing and confirming.

Set up with online banking

If you're registered for online banking, you can set up a standing order online. You’ll need to do it at least 2 working days before the payment is due to make sure it goes through on time.

1. Log on

Log on to online banking and select 'Pay and transfer' from the quick links section.

2. Select your account

Choose the account you want to pay from.

3. Select your payee

Tell us if it's a new or existing payee. If you're paying a company, select 'Using our company look-up'.

4. Confirm it's a standing order

Follow the on-screen instructions. When asked if it's a standing order, select 'Yes'.

5. Enter details

Confirm the frequency, start and end dates of the standing order.

6. Generate transaction code

Generate a code with your Secure Key to authorise the transaction. For help, see making payments.

Other ways to set up a standing order

It's usually quickest to set up a standing order online, but you can also do it by phone or in person. 

By phone

To set up a standing order over the phone, view your contact options on our phone banking page.

At a branch

If you're setting up a standing order in person, make sure you have the details of who you're paying and some identification, such as a passport or driving licence.

Find your nearest branch

How to amend a standing order

To change the amount of a standing order, let us know at least 1 working day before the payment is due to go out. If you want to change any other details, you'll need to cancel the existing standing order and set up a new one.

If you're registered for online banking, you can amend a standing order online. You can also do it over the phone or in branch. 

Amend with online banking

1. Log on

Log on to online banking, then select 'Standing orders and future payments' from the quick links section.

2. Select your account

Choose the account the standing order is set up on.

3. Find the standing order

Find the standing order you want to amend, then select the 'more information' icon.

4. Change amount

Select ‘Edit amount’ and follow the on-screen instructions to complete the change.

How to cancel a standing order

If you want to cancel a standing order, you need to do it at least 1 working day before your next payment is due.

Cancel with mobile banking

1. Log on

Log on to the HSBC Mobile Banking app.

2. Go to 'Manage bills'

Go to your account details page and select 'Manage bills'.

3. Choose your standing order

You'll be able to see all the standing orders and Direct Debits on your account. Tap the one you want to cancel.

4. Confirm

Follow the onscreen instructions to complete the cancellation. 

Cancel with online banking

If you want to cancel a standing order, you need to do it at least 1 working day before your next payment is due.

1. Log on

Log on to online banking, then select 'Standing orders and future payments' from the quick links section.

2. Select your account

Choose the account the standing order is set up on.

3. Find the standing order

Find the standing order you want to cancel, then select the 'more information' icon.

4. Delete standing order

Select ‘Delete’, then follow the onscreen instructions.

Frequently asked questions

Explore more

 

How to set up, amend or cancel a Direct Debit.

 

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