Supporting your everyday banking needs
Did you know?
Branch quiet hour
From 25 October 2021 we'll be running a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
During quiet hour, there will be a designated quiet space, if you need it. We’ll reduce noise by switching HSBC UK radio off, and there will be increased awareness and support from staff.
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Hidden Disabilities Sunflower Lanyard Scheme
Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you - including staff, colleagues and health professionals - that you may need extra support or a little more time.
If you or someone you know has a hidden disability and would like a lanyard, you can collect one for free from any of our branches.
What is Support Hub?
We want to make it easier to get any extra help you might need with sight, hearing, mental health or dementia.
It could be getting your statements in braille, having more time to complete tasks or using a British Sign Language interpreter.
That's why we've teamed up with Experian to launch a new idea called Support Hub. It helps you tell several organisations in one go about what support you need - and that includes us.