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Accessibility

Supporting your everyday banking needs

Get help with your banking if you're deaf, or have a hearing or speech impairment.
Braille statements, note gauges and more to help with everyday banking.
We've got a range of ways to bank remotely and in person.
If you’re concerned your mental health is impacting the way you manage your money, we have a range of services to support you.

Did you know?

Check out some of the services we've got to help you bank your way
We’re here to support you with your banking in a way that works for you.
Find out how our cards are designed with everyone in mind.
When you need to see us in person, we want to make visiting our branches simple.
Text relay turns speech to text and text to speech - it could help if you're looking for a different way to communicate by phone.
Communicate with us in a way that suits you.

Website accessibility

Making sure our website is accessible to everyone
Our website adheres to the Web Content Accessibility Guidelines 2.0.
If you're having trouble accessing the website, you may need to update your browser. Here's a list of the ones we currently support.

Branch quiet hour

We understand the importance of making our branches inclusive and accessible for everybody.

From 25 October 2021 we'll be running a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.

 

During quiet hour, there will be a designated quiet space, if you need it. We’ll reduce noise by switching HSBC UK radio off, and there will be increased awareness and support from staff.

Get in touch

We're here to help

Contact us

Got a question for us, or a problem that needs solving? There are lots of different ways to get in touch.

Chat

Chat can be a quick and easy way to get help.

Discover more

Hidden disabilities logo

Hidden Disabilities Sunflower Lanyard Scheme

Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you - including staff, colleagues and health professionals - that you may need extra support or a little more time.

 

If you or someone you know has a hidden disability and would like a lanyard, you can collect one for free from any of our branches.

What is Support Hub?

We want to make it easier to get any extra help you might need with sight, hearing, mental health or dementia.

It could be getting your statements in braille, having more time to complete tasks or using a British Sign Language interpreter. 
That's why we've teamed up with Experian to launch a new idea called Support Hub. It helps you tell several organisations in one go about what support you need - and that includes us.

If you're a carer or you regularly assist someone, you may need to be appointed to look after their finances. We explain how you can help someone in the short or long term. You can also find out how to appoint another person to assist you with your own finances.
Find out how we can help if you're living with dementia, or supporting a loved one who is.
We'll do our best to make banking straightforward during difficult times.
Find out what to do when there are changes to your or someone else's health and get information on how we can support you in making a big financial decision.