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Accessibility and disability

Here are some of the ways we help customers who need some extra assistance.


How we ensure our websites are designed and written to be accessible to everyone.


Options for accessing what you need if you have a hearing or speech impairment.


Tools to ensure there are no restrictions to accessing what you need if you are visually impaired.


Different ways to do your banking.

Accessible cards

We’ve teamed up with the Alzheimer’s Society to make our debit and credit cards easy to use, whatever your needs. Our cards are designed with everyone in mind. And they’re sustainable too!

On our newest cards, you’ll find:

  • An arrow at the top and a notch at the bottom signalling which end to put into card readers and ATMs

  • Tactile raised dots making it easier to tell different cards apart

  • Flat-printed card details that are bigger, bolder and longer lasting

  • Improved contrasting colours for easier reading

You’ll also now find all your card details together on the back of your card.

Are you a Carer?

If you are assisting someone with their money, we're here to support you. You may need to appoint yourself to look after the finances of another person due to unforeseen circumstances.

We have a guide on understanding terms like a ‘Emergency Contact’, ‘Power of Attorney’, ‘Third Party Mandate’ and more.

Find out ways you can help assist someone look after their finances in the short or long-term. Equally, if you are considering to appoint someone to look after your own finances, operate it and to assist you, you can find further information on our Assisting someone with their money page.

Explore more by visiting our Life Events help page to find out ways to manage changes in finances due to a life event, changes to your or someone else's health or how we can support you in making a big financial decision.

Hidden Disabilities Sunflower Lanyard Scheme

Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you - including staff, colleagues and health professionals - that you may need extra support or a little more time.

If you or someone you know has a hidden disability and would like a lanyard, you can collect one for free from any of our branches.

You can find further information on their website:

Hidden Disabilities
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