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Mobility and dexterity

We've got a range of ways to do your banking at home and in person

If you have a mobility or dexterity impairment, we're here to help make your everyday banking as simple as possible. Find out more about what we're doing that could help make banking easier.

Chip and signature cards

This could help if… you find it difficult to enter your PIN

A chip and signature card allows you to sign your name to authorise a payment, rather than having to enter a PIN, which you may find difficult. These cards are just for making payments and don't work in ATMs.

How to get one:

You can order a credit or debit card in branch, or by calling the number on the back of the card you have now.

Signature stamp

This could help if… you have difficulty signing your name

A signature stamp is an ink stamp personalised with your signature. It’s an easy way to sign things without having to use a pen.

How to get one:

You can get a personalised signature stamp from any reputable stationers. Bring it into one of our branches and we'll register it to your account. We can also give you a letter to show that your stamp is verified.

Online, mobile and telephone banking

This could help if... it’s challenging to get out and about

Did you know you can carry out most banking tasks from home using online banking, telephone banking or our mobile app?

To log on to online banking there are several options available including a Mobile Banking PIN which you access through our mobile banking app. There are many advantages to using a Mobile Banking PIN, including biometric ID which can make logging on easier. If you have a compatible iPhone, iPad or Android phone, you can access your accounts using Touch ID, Face ID or Android Fingerprint.

We also offer a larger version of the physical Secure Key if you need it. This includes audio functionality and can be useful if you have difficulty pressing buttons.

How to access it:

If you have a current account with us, you can register for online, mobile and telephone banking.

You can get the large version of the physical Secure Key by calling the number on the back of your card or visiting us in branch.

Easier branch access

This could help if... you need wheelchair access to one of our branches

Many of our branches offer level access to make it as easy as possible to enter.

Low-level writing desks are available in all branches and some branches offer low-level counter access. We also provide ATMs at different levels.

How to access it:

You can find out if your local branch provides level access by checking our branch finder.

Post Office banking

This could help if... it's more convenient to get to a Post Office than an HSBC branch

There are a range of banking tasks you can do at the Post Office.

You can use your debit card at the counter to:

  • check your balance on your current account
  • withdraw cash from your current account (this will be deducted from your daily withdrawal limit)
  • deposit cash into your current account

How to access it:

Find out more about Post Office banking, and where your nearest branch is.

It's easy to answer your query online. Visit our Help page to find out how.