Table of contents
Chip and signature
Chip and signature cards can be very useful if you have difficulty inputting a PIN. It means you can use your signature rather than entering a PIN when using your debit or credit card. When you use your chip and signature card, the retailer will automatically ask you to sign instead of keying in a PIN.
You can order one at any branch or by calling the number on the back of your existing card.
Please be aware that chip and signature cards will not work in ATMs.
Signature stamps can be useful if you find signing your name difficult.
You can use a signature stamp whenever you would sign your name.
You can get a signature stamp from any reputable stationers. Once you have one just bring it into one of our branches and we will register it to your account.
We can also provide you with a letter that you can use to help verify your stamp.
Post Office banking
Sometimes it may be easier to get to a Post Office than visit one of our branches.
You can use your debit card at the Post Office counter to:
- Check your balance on your current account
- Withdraw cash from your current account
- Deposit cash into your current account
Cash withdrawals will be deducted from your daily withdrawal limit.
Find out more about the services available at Post Office branches.
Many of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our branch locator.
Low-level writing desks are available in all branches and some branches offer low-level counter access, as well.
We also provide ATMs at different levels to make them as easy as possible to use.
Our mobile banking app allows you manage your account securely from your smartphone.
- Checking your balance
- Making payments to existing payees
- Transferring money between your HSBC personal accounts
Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.
You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.
You can request these from us in branch or by calling the number on the back of your card.
We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:
- We only use strong colour contrasts
- Headings are used correctly to make them readable through screen readers
- Links do what they say. We don't use 'click here'
- Tables are laid out in tabular form with headings and summaries
- We use style sheets to determine the presentation of our website - this assists those using screen reading devices
- Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.
People who navigate around the HSBC site using keyboard tabbing may find that the keyboard focus indication on the Chat button and controls in the pop-up which appears after a couple of minutes of inactivity may be difficult to see. We are working to improve the visibility of the focus indicator in the future.
Range of browsers and operating systems that we support
Online Banking is available to both PC and Apple Mac users with modern internet-enabled machines.
- Internet Explorer 11
- Chrome (latest version)
- Safari (9 and above)
- Firefox (latest version)
Supported operating systems:
- Windows 8 and 10
- Mac OS X 10.9 and above
Microsoft has ended its support for Windows 7.
This means it will no longer offer security updates or fixes. As a result it's no longer one of our supported operating systems for online banking.
What to do if this affects you:
- upgrade to a newer operating system, if possible
- don’t use your Windows 7 device for online banking or shopping
- use another device for online banking, such as a tablet
- download our mobile banking app to access your accounts safely
You can find out more from Microsoft about what to do if you're still running Windows 7 on your computer.
Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors. We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes. The details are correct as of January 2020.
Browser updates are available from Microsoft, Firefox, Safari, Google.
- When you are logged onto Online Banking, a "Time out message" will appear before you are due to timeout. This is to warn that your Online Banking session will end within 60 seconds unless you select 'Yes'.
- Please note that this warning message will not appear if pop-ups are blocked. To ensure you receive this warning, please amend your browser settings