Top of main content

Privacy notice

Introducing the new data privacy laws

Introducing the new data privacy laws

2018 sees one of the biggest changes to UK data privacy laws as the General Data Protection Regulation (GDPR) was introduced across Europe on 25 May. 

The General Data Protection Regulation (GDPR) deals with the huge increase in customer data that is now generated from social media and online activity. Whether that’s sharing a tweet or shopping online, the new laws provide individuals with more transparency and stronger rights regarding personal data.

At HSBC we have always taken data privacy very seriously and we believe the introduction of the GDPR is really positive – giving you more control over how organisations use and manage your data.

What does this mean for you?

GDPR provides you with more transparency regarding your personal data. It strengthens your rights, giving you improved access to your data and the right to review and, in certain circumstances, edit or delete the information that organisations store about you.

Whilst that’s good news for consumers, the great news for HSBC customers is that you don’t need to do anything. We’ll keep looking after your data like we always have and if you do want to know more about the data we hold and how we use it, all you need to do is check out our privacy policy.

To find out more, read our Frequently Asked Questions.

What does this mean for HSBC?

GDPR doesn't change the ways we use your personal information. 

We’ll continue to value the data you share with us, treating it with respect and keeping it secure at all times. We’ll continue to contact you appropriately about services that may benefit you, unless you’ve asked us not to.

So whilst the laws might have changed, our commitment to looking after your data stays the same.

Our new Privacy Notice

In August 2021 we updated our Privacy Notice to make it a bit easier to understand. Other changes include a new section about our facebook page and we’ve updated the details for credit reference agency TransUnion, previously called CallCredit.

If you have, or are applying for a product you can view the Privacy Notice Overview, or you can view the full version if you would like more details.

If you are browsing our website, you can view the Website Privacy Notice here.

You can also view our Mobile Banking Privacy Notice here.

More information on GDPR

To find out more about GDPR, follow the links below to read the guidelines and information published by the Information Commissioner’s Office:

Frequently Asked Questions

It's easy to answer your query online. Visit our Help page to find out how.