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A fresh new look to our banking app

We're always looking for ways to make banking easier. That's why we're updating the design of the HSBC UK Mobile Banking app over the next couple of weeks. Find out what's changing.

Find the support you need

Popular topics

Making a payment

Get help making payments online - including household bills and repaying your credit card.

Online and mobile banking

Learn more about what you can do with online and mobile banking, including how to get set up and how to reset your details.

Card support

Activate a new card, or put a temporary block on one if you've misplaced it.

Dispute a transaction

Get help if there’s a transaction on your statement you don’t recognise, or you have a dispute with a retailer.

Received a text?

What to do if you receive a suspicious message, and how to spot a scam.

Update your contact details

Make sure we have the right information for you, in case we need to get in touch.

What other people are asking

What is a credit card balance transfer, and how can I apply for one?

You can find out more about balance transfers on our What is a balance transfer? page.

If you want to apply for one:

1.     Log on to online banking.

2.     Choose the credit card you want to transfer the balance to.

3.     Select 'Balance transfer' from the 'Manage' menu.

4.     Follow the on-screen instructions to find out more about fees and start the balance transfer.
How can I increase my credit card limit?

You can find out more about credit limits on our credit card limit increase page.

If you want to apply for one:

1.     Log on to the mobile banking app.

2.     Choose the credit card you want to request an increase for.

3.     Tap 'View more'.

4.     Follow the on-screen instructions.
Where can I get help with my balances and transactions?

To find out more about your balances and what they mean, visit our understanding your balance page.
Where can I get help with my Secure Key?

If you’re having trouble with your Secure Key, our Secure Key help page will give you all the information you need.
How do I set up, amend or cancel a Direct Debit or standing order?

Our standing order and Direct Debit pages explain how to manage your regular payments.