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Help

We're here to support you

All call centres are extremely busy at this time

Banking online can help you stay safe and also reduce the demand on our branches and call centres so they can focus on the most urgent issues. See all the things you can do from home.

 

Get help with things like activating your Secure Key or resetting your log on details.

 

Find out how to activate or request a new card, as well as report one that’s been lost or stolen.

 

See what temporary measures have been introduced and how to apply for an overdraft, or to increase an existing limit.

 

Look at what your options are if you don’t recognise a transaction or want to dispute one.

What other people are asking

Help topics

help secure key
 

An interactive PDF to help you with forgotten passwords and digital reset needs. 

help query
 

If you don’t recognise a transaction, you’ll find everything you need to know here.

Man using card at the shop
 

Get help and support if you are facing any issues with your banking, cards or lost or stolen.

Mobile banking on the go
 

Quick links to help you manage your banking including making payments and closing an account.

Family moving in into new home
 

Simply enter your postcode or location to pinpoint your nearest branch on the map.

Man using tablet at home
 

Your views and feedback are key to improving the products and services we offer.

Contact us

How we contact you

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging onto online banking, giving us a call or visiting your local branch.

It’s easy to get in touch online. Talk to us directly through our chat channels.