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  1. Check out these top FAQs or the self help pages we have available. You might find a quick solution to your query.
  2. Try asking us on Live Chat. If the option is on the left of your screen, we have an agent ready and waiting to answer your questions!

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Help topics

help secure key

Handy demos to help you activate, reset and use your Secure Key.

help query

If you don’t recognise a transaction, you’ll find everything you need to know here.

Man using card at the shop

Get help and support if you are facing any issues with your banking, cards or lost or stolen.

Mobile banking on the go

Quick links to help you manage your banking including making payments and closing an account.

Family moving in into new home

Simply enter your postcode, location or sort-code to pinpoint your nearest branches on the map.

Man using tablet at home

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