Help

You can find out more about competitor balance transfers on our balance transfer page. If you want to apply:

1. Log on to your online banking.
2. Select the credit card that you want to transfer the balance to.
3. Select 'Balance transfer' from the 'Manage' menu.
4. Follow the on screen instructions to start the balance transfer and see more about fees.

You can find out more about increasing your credit card limit on our limit increase page. If you want to apply:

1. Log on to our mobile banking app.
2. Select the credit card you want to request the limit increase for.
3. Tap 'View more'.
4. Follow the on screen instructions.

To find out more about your balances and what they mean, visit our understanding your balances page.

If you’re having trouble with your Secure Key, our Secure Key help page will give you all the information you need.

Our dedicated page on Direct Debits explains how to set up, amend or cancel a Direct Debit, so your household bills and other regular outgoings are paid on time. You can also find out how a Direct Debit is different from a standing order, so you can be sure you’re making the right type of payment.