All call centres are extremely busy at this time

Banking online can help you stay safe and also reduce the demand on our branches and call centres so they can focus on the most urgent issues. See all the things you can do from home.

 

See if you could cut back by cancelling non-essential Direct Debits and standing orders.

 

Find out how mortgage payment holidays work and how to apply.

 

See our package of support to help you manage the financial impact of coronavirus.

 

You can send money using mobile and online banking without having to call us or visit a branch.

What other people are asking

Help topics

help secure key
 

An interactive PDF to help you with forgotten passwords and digital reset needs. 

help query
 

If you don’t recognise a transaction, you’ll find everything you need to know here.

Man using card at the shop
 

Get help and support if you are facing any issues with your banking, cards or lost or stolen.

Mobile banking on the go
 

Quick links to help you manage your banking including making payments and closing an account.

Family moving in into new home
 

Simply enter your postcode or location to pinpoint your nearest branch on the map.

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Your views and feedback are key to improving the products and services we offer.

Contact us

How we contact you

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging onto online banking, giving us a call or visiting your local branch.

1WhatsApp is not operated by HSBC and we cannot guarantee that it will be reliable or secure. WhatsApp will process your messages according to their own terms and conditions and privacy notice, which you can check on their website. WhatsApp will know that you are communicating with HSBC. HSBC will record and monitor your chats and use your personal data as set out in our Privacy Notice. Please do not use this service inappropriately or send us anything that is illegal or could offend. Our staff may need to block you if you do. If you prefer not to use WhatsApp to speak to us or want to discuss your account or other sensitive information, you can use our mobile app, or call us instead. See https://www.hsbc.co.uk/help/.