What would you like help with?
Find out how to use mobile or online banking to make payments, including household bills.
Learn how to register for and set up mobile and online banking - and how to reset your details.
Dispute a transaction
Get help if there’s a transaction you don’t recognise or you have a dispute with a retailer.
What other people are asking
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How do I set up, amend or cancel a Direct Debit or a standing order?
Where can I find out more about using my credit card and avoiding charges?
More help with everyday banking
Digital banking help tool
Get help if you’ve forgotten your log on details or are locked out of mobile or online banking.