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What would you like help with?

Making payments

Find out how to use mobile or online banking to make payments, including household bills.

Digital banking

Learn how to register for and set up mobile and online banking - and how to reset your details.

Dispute a transaction

Get help if there’s a transaction you don’t recognise or you have a dispute with a retailer.

Block or activate a card

Learn how to activate your card or put a temporary block on it if it's lost or stolen.

What other people are asking

We’re taking a number of steps to make sure you can access and manage your money as usual. Find out more about accessing your money during the coronavirus pandemic.

Our dedicated page on updating your details explains how to change your email, phone numbers and address, so you don't miss out on any important communications from us.

You can find out more about all your options on our credit card repayment page. We'll show you how to set up a Direct Debit - or you can make one-off payments using our app, online banking, by phone or in a branch.

Our dedicated page on Direct Debits explains how to set up, amend or cancel a Direct Debit, so your household bills and other regular outgoings are paid on time. You can also find out how a Direct Debit is different from a standing order, so you can be sure you’re making the right type of payment.

Digital banking is the fastest and most secure way for you to make payments. You can send up to £25,000 when making online payments and up to £10,000 via the mobile app.

You can find out more about how to make digital payments, whether you want to pay a company or send money to family or friends.

We've also introduced a new name checking service called Confirmation of Payee to reduce the risk of wrong payments being made by mistake.

We can help if you're having any trouble with activating your card or if it's lost, stolen or damaged.

There's also guidance on gambling restrictions, how to block or unblock your card and how to use Apple Pay, Google Pay and contactless with your HSBC cards.