What would you like help with?
Understanding your balance
If you’re not sure what’s going in and out of your account, check our guide to help understand your balance.
Help managing your money
See our package of support to help you manage the financial impact of coronavirus.
Dispute a transaction
If you want to dispute a transaction, you'll find everything you need to know here.
Home banking
See what you can do through online and mobile banking without leaving home.
What other people are asking
More help with everyday banking

Reset your digital banking details
An interactive PDF to help you with forgotten passwords and digital reset needs.

Managing your account
Quick links to help you manage your banking including making payments and closing an account.

Secure Key help
Get help with things like activating your Secure Key or upgrading from a physical Secure Key.
Need to get in touch?
Contact us
Find out the best way to contact us depending on your needs.
Find your branch
Simply enter your postcode or location to pinpoint your nearest branch on the map.
Feedback and complaints
Your views and feedback are key to improving the products and services we offer.