Help

You can find out more about Competitor Balance Transfers via our balance transfer page. If you want to apply, log into your Online Banking, select the Credit Card that you wish to transfer the balance to and then select Balance Transfer from the Manage menu. Follow the on screen instructions to initiate the balance transfer, and to view the information regarding fees. 

We know many of you are worried about how your finances might be affected by the coronavirus (COVID-19) pandemic. Our Coronavirus hub can provide all the help you need.

If you’re having trouble with your Secure Key, our Secure Key help page will give you all the information you need.

Our dedicated page on Direct Debits explains how to set up, amend or cancel a Direct Debit, so your household bills and other regular outgoings are paid on time. You can also find out how a Direct Debit is different from a standing order, so you can be sure you’re making the right type of payment.

Discover more information and watch videos about how your credit card works, and find out more about our credit card charges - and how to avoid them.