What would you like help with?
Making payments
Find out how to use mobile or online banking to make payments, including household bills.
Digital banking
Learn how to register for and set up mobile and online banking - and how to reset your details.
Dispute a transaction
Get help if there’s a transaction you don’t recognise or you have a dispute with a retailer.
Block or activate a card
Learn how to activate your card or put a temporary block on it if it's lost or stolen.
What other people are asking
More help with everyday banking

Digital banking help tool
Get help if you’ve forgotten your log on details or are locked out of mobile or online banking.

Managing your account
Quick links to help you manage your banking including making payments and closing an account.

Secure Key help
Get help with things like activating your Secure Key or upgrading from a physical Secure Key.
Need to get in touch?
Contact us
Find out the best way to contact us depending on your needs.
Find your branch
Simply enter your postcode or location to pinpoint your nearest branch on the map.
Feedback and complaints
Your views and feedback are key to improving the products and services we offer.