Help

03457 404 404¹

¹Lines are open 8am to 8pm every day (24 hours a day if you are an HSBC Advance Customer). Response times from this number differ from the average response times published.

03456 040 626²

²Lines are open 8am to 10pm everyday (except Christmas Day, Boxing Day and New Year's Day). From outside the UK +44 1226 261 010.

03457 030304³

neu

03456 082400³

³Mae'r llinellau ar agor 8yb i 10yh bob dydd ac eithrio Dydd Nadolig, Gŵyl San Steffan a Dydd Calan. Mae'n bosib caiff galwadau eu harolygu a/neu recordio.

If you have a speech or hearing impairment, please use our textphone service. To contact a member of our team directly via textphone, simply call any of the numbers below.
 

General banking enquiries: 03457 125 563⁴ or +44 207 088 2077⁴ from outside the UK

⁴Lines open 8am to 10pm every day (available 24 hours a day for HSBC Premier and HSBC Advance customers).

Mortgages: 03456 010 750⁵

⁵Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.

Life, Pension and Investments: 03457 660 391⁶

⁶Lines open 8am to 6pm Monday to Friday (excluding public holidays).

Lost and Stolen, Internet/Telephone banking and card security and fraud: 0800 028 3516⁷ or +44 1792 494 394⁷ from outside the UK

⁷Lines open 24 hours.

Product / Sales Enquiries: 0800 028 0126⁸

⁸Lines open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Text Relay : If you wish to connect via the Text Relay service, simply dial any of our standard telephone numbers.

You can learn more about UK ring-fencing here. 

Please take action as soon as you realise that your cards have been stolen. If you report your card lost or stolen, we will cancel your card immediately and issue you with a replacement. You will receive a new card within 7 working days in the UK by post and within 10 working days overseas.

Let us know via online banking or mobile banking app
If your card(s) has been lost or stolen please log on to online banking with your Secure Key and select the "Report lost or stolen card" menu option.

If you’re not sure where your card is, you are now able to place a temporary block on your card. To add or remove a temporary block via online banking select the ‘Report lost or stolen card’ menu option. To add or remove a block through the HSBC UK mobile banking app please select ‘Block or unblock card’ via the ‘More’ menu. Once applied, the block will remain in place until you remove it.

Phone our emergency line
If you are not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you are overseas.

Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from overseas.

If your card is damaged and you can no longer use it, please log on to online banking and select "Order replacement card".

If you aren't registered for online banking, you can also visit your local branch or contact us.

Please visit our Ways to bank page for a complete description of how to activate your Secure Key.

If your card is blocked and you have not placed this block on your card via online banking or the mobile banking app, please go to your local branch with proof of ID so that you can withdraw money and discuss how to remove the block.

If you have found a card that you temporarily blocked via online banking or the mobile banking app, log on now to remove this block and withdraw money as before.