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Help

We're here to support you

What would you like help with?

 

Find out how to use mobile or online banking to make payments, including household bills.

 

Learn how to register for and set up mobile and online banking - and how to reset your details.

 

Get help if there’s a transaction you don’t recognise or you have a dispute with a retailer.

 

Learn how to activate your card or put a temporary block on it if it's lost or stolen.

What other people are asking

More help with everyday banking

 
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Get help if you’ve forgotten your log on details or are locked out of mobile or online banking.

 

Quick links to help you manage your banking including making payments and closing an account.

 

Get help with things like activating your Secure Key or upgrading from a physical Secure Key.

Need to get in touch?

 

Find out the best way to contact us depending on your needs.

 

Simply enter your postcode or location to pinpoint your nearest branch on the map.

 

Your views and feedback are key to improving the products and services we offer.

It’s easy to answer your query online. Visit our Help page to find out how.