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What would you like help with?

Understanding your balance

If you’re not sure what’s going in and out of your account, check our guide to help understand your balance.

Help managing your money

See our package of support to help you manage the financial impact of coronavirus.

Dispute a transaction

If you want to dispute a transaction, you'll find everything you need to know here.

Home banking

See what you can do through online and mobile banking without leaving home.

What other people are asking

We’re taking a number of steps to make sure you can access and manage your money as usual. Find out more about accessing your money during the coronavirus pandemic.

You need to use a Secure Key to access both online banking and the HSBC UK Mobile Banking app. This is to give you added protection against the threat of fraud. There's no longer an option to just use your password.

You can find out the benefits of our Digital Secure Key, which is integrated into the app and allows you to use face or fingerprint recognition.

If you have a physical Secure Key (which looks a bit like a calculator) and it no longer works or has been lost, we can deactivate it. You can replace your physical Secure Key by contacting us or calling into a UK branch. Please allow 10 working days to receive a physical Secure Key in the post. You won't be able to access online banking until you receive and activate your new Secure Key.

You can also switch to a Digital Secure Key which will provide you with instant access to online banking using your phone.

You can find out more about all your options on our credit card repayment page. We'll show you how to set up a Direct Debit - or you can make one-off payments using our app, online banking, by phone or in a branch.

Our dedicated page on Direct Debits explains how to set up, amend or cancel a Direct Debit, so your household bills and other regular outgoings are paid on time. You can also find out how a Direct Debit is different from a standing order, so you can be sure you’re making the right type of payment.

Digital banking is the fastest and most secure way for you to make payments. You can send up to £25,000 when making online payments and up to £10,000 via the mobile app.

You can find out more about how to make digital payments, whether you want to pay a company or send money to family or friends.

We've also introduced a new name checking service called Confirmation of Payee to reduce the risk of wrong payments being made by mistake.

We can help if you're having any trouble with activating your card or if it's lost, stolen or damaged.

There's also guidance on gambling restrictions, how to block or unblock your card and how to use Apple Pay, Google Pay and contactless with your HSBC cards.