What would you like help with?
Understanding your balance
If you’re not sure what’s going in and out of your account, check our guide to help understand your balance.
Help managing your money
See our package of support to help you manage the financial impact of coronavirus.
Dispute a transaction
If you want to dispute a transaction, you'll find everything you need to know here.
What other people are asking
How can I access and manage my money during lockdown?
What is a Digital Secure Key?
What's the best way for me to make credit card payments?
How do I set up, amend or cancel a Direct Debit?
Where can I find out more about online payments?
How can I get help with my debit or credit cards?
More help with everyday banking
Reset your digital banking details
An interactive PDF to help you with forgotten passwords and digital reset needs.