If your card is lost, stolen or likely to be misused we provide 24-hour assistance.
Please follow these steps:
If you are not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you are overseas.
Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from overseas.
Check our hints and tips to help you identify why you might not recognise the payment. If you still don't recognise it, call us immediately on 03457 404 404.
Lines are open 8am to 8pm every day.