My card is missing or stolen
If your card is lost, stolen or likely to be misused we provide 24-hour assistance. However, you can quickly take full control at home or on the move.
To temporarily block your card through the HSBC mobile app or via online banking, please follow the instructions found on the temporary card block page
If your card has been lost or stolen take action as soon as possible. Follow the instructions on how to report it here
If you are not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you are overseas.
Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from overseas.
Still don’t recognise a transaction
If you think this transaction could be fraud, get in touch with us:
Still don’t recognise a transaction? Here’s what to do – but please don’t call unless you think there’s been a fraudulent card transaction, payment or authorised payment scam:
For Card transactions, Payments or Scams
Call us 03457 404 404 or if abroad: +44 1226 261 010.
Premier customers call us on: 03457 707 070.
I wish to dispute a transaction
If there’s a card payment which you recognise but wish to dispute, please don’t call us as our lines are very busy.
Go to our query a transaction page to find out how to raise a dispute.
I received a text message from HSBC ?
We may text you to check a card transaction is legitimate or to ask you to contact us.
Check our text messages page to see what our regular text messages look like and also see some messages commonly sent by fraudsters.
I got a suspicious email
Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.com and we'll investigate it.
