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Report a problem

My card is missing or stolen

If your card is lost, stolen or likely to be misused we provide 24-hour assistance.

Please follow these steps:

  1. Log on to online banking or the HSBC UK mobile banking app
  2. Use your Secure Key and select "Report lost or stolen card"
  3. Place a temporary block on your card whilst you try and locate it, or report it lost or stolen and request a replacement

If you are not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you are overseas.

Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from overseas.

I don’t recognise a transaction

Check our hints and tips to help you identify why you might not recognise the transaction.

Still don’t recognise a transaction?

If you believe this is a fraudulent transaction on your card (debit or credit) please call us on:

For Premier customers:  03457 707 070

For all other customers:  03457 404 404

If you believe this is a fraudulent bank transfer or bill payment (i.e. not made with your credit or debit card) that you did not authorise please call us on 03456 100 135 (lines are open Monday to Friday from 9am - 6pm).

If you have authorised a bank transfer or bill payment (i.e. not made with your credit or debit card) and now believe you have been the victim of a scam, please call us on 03455 873523 (lines are open Monday to Friday from 8am – 8pm, and Saturday & Sunday from 8am – 5pm).

I wish to dispute a transaction

If there is a card payment which you recognise but wish to dispute please call us on:

For Premier customers: 03457 707 070

For all other customers: 03457 404 404

I received a text message from HSBC ?

We may text you to check a card transaction is legitimate or to ask you to contact us.

Check our text messages page to see what our regular text messages look like and also see some messages commonly sent by fraudsters.

I got a suspicious email

Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.co.uk and we'll investigate it.

 

My card is damaged

If your card is damaged, please follow these steps:

  1. Log on to online banking
  2. Select the "Replace a damaged card" menu option

For more information, including other options to request a replacement card, see here.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.