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Temporarily freeze your card

Instantly place a temporary freeze on your card

If your card goes missing, you may want to put a temporary freeze on it until you find it.

A temporary freeze will protect your card until you unfreeze it, or report it lost or stolen.

You can put a temporary freeze on your card in 5 simple steps using the HSBC UK Mobile Banking app. You can also freeze your card via online banking.

Freezing your card will affect:

  • most contactless and online card payments
    We can't guarantee we'll be able to freeze all transactions. You'll still be liable for any that do go through.
  • cash machine services and withdrawals
  • digital wallet transactions and recurring automatic payments using a debit card
     

Freezing your card won't affect:

  • Direct Debits and standing orders
  • digital wallet transactions and recurring automatic payments using a credit card
  • transactions on any supplementary cards

If you'd like to freeze any supplementary cards, please select them and apply the freeze separately.

How to temporarily freeze your card

Mobile banking

  1. Log on using biometrics or your Digital Secure Key.
  2. Tap on the account for the card you want to freeze.
  3. Go to 'View more' and select ‘Manage cards’.
  4. Toggle 'Freeze card' to 'On'.
  5. Your card is now temporarily frozen.

Online banking

  1. Select the ‘Log on to block or unblock your card’ button
  2. Enter your logon details
  3. Follow the on-screen instructions

To unfreeze the card, simply toggle 'Freeze card' to ‘Off’.

Download the app

If your card is definitely lost or stolen

Report it lost or stolen on mobile or online banking as soon as you realise. We’ll cancel your card immediately and send you a replacement. 

Other ways to get in touch

Online banking helpdesk

For online banking help call 0345 600 2290
+44 1226 261 226 from outside the UK

(Lines are open 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
 

If you’ve lost your Secure Key and lines are closed, please call 03456 007 010
+44 1442 422 929 from outside the UK.

Textphone

03457 125 563

+44 207 088 2077 from outside the UK

Frequently asked questions

It's easy to answer your query online. Visit our Help page to find out how.