Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary block on your card, and simply unblock it when it turns up. On the HSBC UK mobile banking app, it only takes 5 simple clicks. Alternatively, you can block your card via online banking. Your card will remain blocked until you follow the steps to unblock it, or report it lost or stolen.
Blocking your card will stop:
Blocking your card won’t stop:
Follow these simple steps to block your card on:
To remove the block, follow the steps above, simply selecting ‘Unblock this card’ and ‘Confirm’ on the relevant card.
If your card is definitely lost or stolen
Report it lost or stolen on mobile or online banking as soon as you realise. We’ll cancel your card immediately and send you a replacement.
For online banking help call 0345 600 2290
+44 1226 261 226 from outside the UK
Lines are open 8am to 10pm everyday (except for Christmas Day, Boxing Day and New Years Day).
If you have lost your secure key and lines are closed, please call 03456 007 010
+44 1442 422 929 from outside the UK.
03457 125 563
+44 207 088 2077 from outside the UK
The temporary block will remain on your card until you either unblock your card or report it lost or stolen.
Debit cards – all transactions will be blocked. This includes recurring payments and subscriptions (e.g. Netflix, Amazon Prime, Spotify).
Credit cards – all transactions will be blocked, however recurring payments and subscriptions will not be affected.
Direct Debits and standing orders will not be affected.
No, you will not be able to with draw cash if a temporary block is applied. If you need cash, please visit a branch with ID and speak to a member of staff.
Good news! Simply return to the Mobile app or Online Banking and unblock your card.
Log on to the HSBC UK Mobile Banking app or Online Banking immediately and select ‘Report lost or stolen card’. We will immediately cancel your card and send you a new one. Alternatively you can call us.