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Temporary card block

Temporarily block your card?

Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary block on your card, and simply unblock it when it turns up. On the HSBC UK mobile banking app, it only takes 5 simple clicks. Alternatively, you can block your card via online banking. Your card will remain blocked until you follow the steps to unblock it, or report it lost or stolen.

Blocking your card will stop:

  • cash withdrawals
  • contactless payments
  • online and in-store shopping
  • digital wallet payments, such as Apple Pay or Google Pay
  • debit card subcriptions (e.g. Netflix, Amazon Prime, Spotify)

 

Blocking your card won’t stop:

  • Direct Debits and standing orders
  • credit card subscriptions (e.g. Netflix, Amazon Prime, Spotify)

Download the app

Follow these simple steps to block your card on:

Mobile Banking

  1. Log on using Touch ID or your Digital Secure Key 
  2. iOS users: Select ‘Account details’, then ‘Manage cards' 
    Android users: Select ‘More’ in the right corner of the screen
  3. Select ‘Block or unblock card’
  4. Choose the card you need to block, and select ‘Block this card’
  5. Review the information displayed and select ‘confirm’
  6. Your card is now temporarily blocked

To remove the block, follow the steps above, simply selecting ‘Unblock this card’ and ‘Confirm’ on the relevant card.

Online Banking

  1. Select the ‘Log on to block or unblock your card’ button
  2. Enter your logon details
  3. Follow the on-screen instructions

If your card is definitely lost or stolen

Report it lost or stolen on mobile or online banking as soon as you realise. We’ll cancel your card immediately and send you a replacement. 

Online Banking Helpdesk

For online banking help call 0345 600 2290
+44 1226 261 226 from outside the UK

Lines are open 8am to 10pm everyday (except for Christmas Day, Boxing Day and New Years Day).
 

If you have lost your secure key and lines are closed, please call 03456 007 010
+44 1442 422 929 from outside the UK.

Textphone

03457 125 563

+44 207 088 2077 from outside the UK

How long will the temporary block remain on my card?

The temporary block will remain on your card until you either unblock your card or report it lost or stolen.

 

What transactions will be affected by a temporary block?

Debit cards – all transactions will be blocked. This includes recurring payments and subscriptions (e.g. Netflix, Amazon Prime, Spotify). 

Credit cards – all transactions will be blocked, however recurring payments and subscriptions will not be affected.

 

Will temporarily blocking my card affect my Direct Debits and standing orders?

Direct Debits and standing orders will not be affected. 

 

Can I withdraw cash whilst my card is temporarily blocked?

No, you will not be able to with draw cash if a temporary block is applied. If you need cash, please visit a branch with ID and speak to a member of staff. 

 

I’ve found my card, what should I do?

Good news! Simply return to the Mobile app or Online Banking and unblock your card.

 

I think my card is lost or has been stolen. What should I do?

Log on to the HSBC UK Mobile Banking app or Online Banking immediately and select ‘Report lost or stolen card’. We will immediately cancel your card and send you a new one. Alternatively you can call us.

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