Mobile money management

To start using spending insights in the HSBC UK Mobile Banking app, tap on the plan tab and then ‘Find out more’ in the spending insights feature. You'll need to check the toggle on the spending insights feature is switched on, and agree to share your transaction information. This information is securely shared with HSBC’s partner company, in a way that makes it anonymous. You'll need to choose which of the current accounts you want to keep track of.

You can then see your personalised spend overview dashboard. The dashboard will show your total monthly spending and previous spending (up to previous 12 months of data). You can also drill down to individual transaction categories and merchants. And you can see extra spending insights, such as your ‘Top spend’ and ‘Top category’ for the current month within the plan tab.

You need to be over 18 and have an HSBC UK current account to use the spending insights feature

There are 19 spending insights categories in the HSBC UK Mobile Banking app: 

Occasionally some transactions may not be eligible for categorisation. Spending insights only includes your posted transactions, and doesn’t include pending transactions. It generally takes a couple of days before a transaction is posted.

You can re-categorise a transaction by tapping on it. The transaction details will then load, including details of the current category and option to change the category. You should select the change category button where you can then re-categorise to one of the other 18 category options. At the moment, you can't create your own categories or ‘tags’.

Tap on 'Plan' in the HSBC UK Mobile Banking app and then ‘View account’ on the monthly budgets feature. You can then set up monthly budgets, as long as you must have the spending insights feature turned on. If you don't have this turned on, you'll be redirected to the spending insights settings to set it up.

You’ll need to select the category you'd like to budget for and set the monthly amount. A 6-month average spend is shown to help you choose a suitable budget. Once the budget is created, the budget details (amount, how much you've used and the transactions and retailers that make up your spending in this month’s budget) are shown.

Customers can have 1 budget per category (up to 19).

Don’t worry, we won’t stop your spending when you hit your budget. To help you keep track, we'll show a message on the dashboard in the HSBC UK Mobile Banking app for the budgets you've gone over. 

You can turn off or change the accounts you originally chose for Spending insights in the HSBC UK Mobile Banking app at any time. Just go to the 3 dots in the top right-hand corner of the 'Spending overview' screen. This will bring up your feature settings, and then you can choose to toggle off any current accounts selected. If you want to completely de-activate the tool, you'll need to toggle off all accounts shown. 

Yes, you can edit or delete a monthly budget in the HSBC UK Mobile Banking app. Just go into the individual category budget and tap the 3 dots in top right-hand corner of the screen. 

Your HSBC financial fitness score is based on your answers to the financial fitness questionnaire. The score is out of 100 and considers spending, borrowing and saving. It shows you where you could make changes to help build your financial fitness. This is only a guide and isn't financial advice. A financial fitness score isn't the same as a credit score. It doesn’t guarantee you'll be successful when applying for new banking and lending products.