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Money worries

Help for when you need it most

We understand that what's happening in your life and the world around you can affect your finances. That's why we're here, so we can help you find a solution for your individual financial needs.

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Find out about support available if you’re finding it difficult to keep up with your mortgage payments.

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If you're on a payment holiday, or coming to the end of one, find out what happens next.


Find out about the financial support we can offer if you're experiencing the loss of your job, less business demand, or have been offered fewer hours at work.


Tips on how to tackle and repay your debts.


Find out if you’re missing out on unclaimed government benefits and allowances.


If you’re concerned your mental health is impacting the way you manage your money, find out how we can support you.


In partnership with Shelter, and other UK and local charities, we’re helping people without a fixed home address to open a bank account.


If you're suffering from financial abuse, we have support available to help you regain control of your finances.

Additional guidance and helpful articles

For those times when managing your money may feel overwhelming, we've created step-by-step guides to help get you back on track.

Support dedicated to your needs

If you’re experiencing financial difficulties and need support, please fill out an Income and expenditure form to help us understand your current financial situation.

How it works

You'll answer a series of questions about your income and outgoings (such as salary and mortgage payments/rent) to help us assess your circumstances and find a solution to support you.

The form should take about 10-15 minutes to complete. Once you’ve completed it, you’ll need to call one of our specialist advisors who will offer support tailored to your circumstances.

To complete the form, you’ll need to:

  • provide basic information about yourself and your current employment status
  • detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
  • be as precise as you can so we get an accurate view of your current financial position

Next steps

If you’re a joint account holder, you’ll also need to complete the partner income section of the form. You only need to complete one form between you – rather than one per named account holder.

Filling the form out won’t impact your credit file. However, depending on your circumstances, some of the solutions we offer may. If this is the case, we’ll let you know.

If you would like to call us to discuss this, please contact us on 0800 085 2482.

Lines open:

  • Monday - Friday 08:00 - 18:00
  • Saturday 08:00 - 16:00
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