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Dealing with bereavement

If you’ve lost someone, you can use this simple online form to notify us.

The death of someone close is always a difficult time. Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you through those steps and decisions. 

You’ll find answers to many common queries about joint accounts, standing orders, Direct Debits, pensions, mortgages and many more in our Frequently Asked Questions.

Your step by step guide

There are a handful of things that need to be done as soon as possible after someone has died. By the time you contact us, you may have done some of them already. If not, you will find below guidance on the steps that need to be taken, starting by formally registering the death.


When someone passes away the death must be registered


Once you have registered the death you should notify HSBC


You will need to know the signed and witnessed version of the will


We can release funds from the estate to pay for the funeral expenses


There are a number of organisations you'll need to inform


Dealing with the estate can be complex depending on each case

It’s easy to get in touch online. Talk to us directly through our chat channels.