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Bereavement help

The death of someone close is always a difficult time.

Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you throughout. 

Letting us know

We have a dedicated bereavement team to support you during this time. The quickest and easiest way to let them know if you’ve lost someone is by using our online notification form

You can find out more about ways of notifying us and next steps in the What to do when someone dies section below. 

Important steps


If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.


There’s a lot to think about when you lose someone. We have information to help you.


We answer some of the most common queries about bereavement, plus there’s a glossary of useful terms and forms you may need to complete.

Useful information

Contacting us

Call us

To notify us of a bereavement

0800 085 1992

or +44 (0)114 252 0249 if you’re calling from outside the UK  


General enquiries

0345 850 0088

Lines are open 8:30 to 18:00, Monday to Friday and Saturdays 9:00 to 14:00 (excluding public holidays)

Visit us in branch

It's easy to answer your query online. Visit our Help page to find out how.