Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you throughout.
Letting us know
The quickest and easiest way of letting us know about a bereavement is by notifying us online.
When you begin, you'll be asked to:
- share your details
- share the deceased customer's details
- upload any documents we'll need to close their accounts
Don't worry if you don't have all the necessary documents to hand right away. Once you've submitted the notification, you'll be sent a reference number by post or email. You can then use this reference number to upload further documents, without having to provide all your details again. Simply select 'Share bereavement details' and then choose the 'share more information' option.
Once you've submitted your notification, your information will be passed to our dedicated bereavement team, who'll be working to support you during this time. You can find out more about ways of notifying us, as well as potential next steps, on our What to do when someone dies help page.
What to do when someone dies
If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.
Financial and emotional wellbeing
There’s a lot to think about when you lose someone. We have information to help you.
To notify us of a bereavement
or +44 (0)114 252 0249 if you’re calling from outside the UK
Lines are open 8:30 to 18:00, Monday to Friday and Saturdays 9:00 to 14:00 (excluding public holidays)
Or +44 (0)114 252 0249 if you’re calling from outside the UK