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Bereavement help

The death of someone close is always a difficult time.

Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you throughout. 

Letting us know

The quickest and easiest way of letting us know about a bereavement is by notifying us online.

When you begin, you'll be asked to:

  • share your details
  • share the deceased customer's details
  • upload any documents we'll need to close their accounts

Don't worry if you don't have all the necessary documents to hand right away. Once you've submitted the notification, you'll be sent a reference number by post or email. You can then use this reference number to upload further documents, without having to provide all your details again. Simply select 'Share bereavement details' and then choose the 'share more information' option.

Once you've submitted your notification, your information will be passed to our dedicated bereavement team, who'll be working to support you during this time. You can find out more about ways of notifying us, as well as potential next steps, on our What to do when someone dies help page.

Important steps


If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.


There’s a lot to think about when you lose someone. We have information to help you.


We answer some of the most common queries about bereavement, plus there’s a glossary of useful terms and forms you may need to complete.

Useful information

Contacting us

Call us

To notify us of a bereavement

0800 085 1992

or +44 (0)114 252 0249 if you’re calling from outside the UK  


General enquiries

0345 850 0088

Lines are open 8:30 to 18:00, Monday to Friday and Saturdays 9:00 to 14:00 (excluding public holidays)

Or +44 (0)114 252 0249 if you’re calling from outside the UK


Visit us in branch

It's easy to answer your query online. Visit our Help page to find out how.