Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you throughout.
Letting us know
We have a dedicated bereavement team to support you during this time. The quickest and easiest way to let them know if you’ve lost someone is by using our online notification form
You can find out more about ways of notifying us and next steps in the What to do when someone dies section below.
Important steps
What to do when someone dies
If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.
Financial and emotional wellbeing
There’s a lot to think about when you lose someone. We have information to help you.
FAQs and important documents
We answer some of the most common queries about bereavement, plus there’s a glossary of useful terms and forms you may need to complete.
Useful information
Contacting us
Call us
To notify us of a bereavement
or +44 (0)114 252 0249 if you’re calling from outside the UK
General enquiries
Lines are open 8.30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays)