The death of someone close is always a difficult time. When you’re experiencing grief, dealing with practical matters and making important financial decisions can seem overwhelming. We are here to support you through those steps and decisions. 

Notify us 

You can let us know online if you’ve lost someone.

You can also use the UK Death Notification Service to let other financial institutions know. 

We’re currently experiencing a high volume of traffic in our branches and over telephone banking, so please bear with us. If you’re waiting for a response from HSBC, we apologise that due to the impact of coronavirus this may take longer than usual. We’ll respond as soon as we are able. 

Your step by step guide

There are a handful of things that need to be done as soon as possible after someone has died. By the time you contact us, you may have done some of them already. If not, you will find below guidance on the steps that need to be taken, starting by formally registering the death.


When someone passes away the death must be registered


Once you have registered the death you should notify HSBC


You will need to know the signed and witnessed version of the will


We can release funds from the estate to pay for the funeral expenses


There are a number of organisations you'll need to inform


Dealing with the estate can be complex depending on each case

Related information