The death of someone close is always a difficult time. When you’re experiencing grief, dealing with practical matters and making important financial decisions can seem overwhelming. We are here to support you through those steps and decisions.
Notify us
You can let us know online if you’ve lost someone.
You can also use the UK Death Notification Service to let other financial institutions know.
We’re currently experiencing a high volume of traffic in our branches and over telephone banking, so please bear with us. If you’re waiting for a response from HSBC, we apologise that due to the impact of coronavirus this may take longer than usual. We’ll respond as soon as we are able.
Your step by step guide
There are a handful of things that need to be done as soon as possible after someone has died. By the time you contact us, you may have done some of them already. If not, you will find below guidance on the steps that need to be taken, starting by formally registering the death.
Step 1 - Registering the death
When someone passes away the death must be registered
Step 2 - Notifying us
Once you have registered the death you should notify HSBC
Step 3 - Obtaining the will
You will need to know the signed and witnessed version of the will
Step 4 - Arranging the funeral
We can release funds from the estate to pay for the funeral expenses
Step 5 - Letting organisations know
There are a number of organisations you'll need to inform
Step 6 - Dealing with the estate
Dealing with the estate can be complex depending on each case