Top of main content

Feedback and complaints

Share your concerns and find an answer

We’re really sorry we didn’t get things quite right for you. But we’re keen to hear your thoughts on how we can improve. If you have a complaint, it’s really important you let us know. Then we can work with you to address your concerns and put it right.

By taking some details from you regarding your query, we can direct you to the right place.

Other ways to get in touch

Give us a call

Personal Banking customers: 03457 404404

Lines are open from 08:00 – 20:00 every day.

Premier Banking customers: 03457 707070

Lines are open from 08:00 – 20:00 every day.

Business Banking customers: 03457 606060

Monday to Friday 08:00 – 20:00

Saturday 08:00 – 14:00

Visit a branch

If you want to visit one of our branches, you can find the nearest one to you and check the opening times.


Find your branch

Write to us

Send your letter to: 

Customer Service Centre, BX8 1HB.

What happens next?

It's easy to answer your query online. Visit our Help page to find out how.