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Complaints and Feedback

Share your concerns and find an answer

We’ll do all we can to help and put things right if something has gone wrong.

Our common help topics may be able to help solve your complaint. Alternatively, you might find what you’re after on our Help and Support page.

Online complaint form

If you’ve received a text from us, please fill in this form to make a complaint.

PPI complaints

If you have a concern about an existing complaint, please visit our PPI page.

How to complain


  • To include your name, address, postcode, email address and your preferred contact number

  • Also provide as much information about your complaint as possible to ensure a quicker response time.

  • Please also let us know when and how is best to get in touch, and we will do our best to meet this.

Visit a branch

Speak to one of our dedicated members of staff face to face. 90% of complaints made at a branch are fully resolved there and then.


Find your branch

Give us a call

Personal Banking customers:

03457 404404 (+44 1226 261010)

Premier Banking customers:

03457 707070 (+44 1226 260260)

Business Banking customers:

03457 606060 (+44 1226 260878)

Non-HSBC customers please call: 

03456 040626 (+44 1226 261010)

Go online

You can complete our online complaint form. A member of our dedicated team will then be in contact with you shortly.

Write to us

Send your letter to: 

Customer Service Centre, BX8 1HB.

What happens next?

It's easy to answer your query online. Visit our Help page to find out how.