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How we can help

If you're worried about money, get in touch

If you don't think you'll be able to make your repayments to us in the near future, or have missed a payment already, please contact us as soon as possible. Our trained specialists are here to help, offering an income and expenditure review and working with you to develop a plan for sorting out your finances.

Speak to one of our specialists

Call us on 0345 850 0622

Lines are open 08:00 to 18:00 Monday to Friday and 08:00 to 16:00 on Saturday (excluding Christmas Day, Boxing Day and New Year’s Day). Calls may be monitored or recorded.

Talk to us face-to-face

Call us on 03457 404 404 to book an appointment in your nearest branch.

Lines are open 08:00 to 22:00 every day.

Already receiving advice?

If a debt-counselling organisation such as Citizens Advice is already helping you, we'll work with them.


Please note that we follow the Standards of Lending Practice, These set out how financial organisations deal with their customers and echo our desire to deal sympathetically and positively with people in financial difficulties. Depending on the type of account you have with us, we may share details of your repayment record with credit reference agencies.


Get more help and support

It's easy to answer your query online. Visit our Help page to find out how.