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How we can help

If you're worried about money, get in touch

If you don't think you'll be able to make your repayments to us in the near future, or have missed a payment already, please contact us as soon as possible. Our trained specialists are here to help, offering an income and expenditure review and working with you to develop a plan for sorting out your finances.

Speak to one of our specialists

Call us on 0345 850 0622

Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm on Saturday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.

Talk to us face-to-face

Call us on 03457 404 404 to book an appointment in your nearest branch.

Lines are open 8am to 10pm every day.

Already receiving advice?

If a debt-counselling organisation such as the Citizens Advice Bureau is already helping you, we'll work with them.

 

Please note that HSBC adheres to The Standards of Lending Practice, which sets out how financial organisations deal with their customers and echoes our desire to deal sympathetically and positively with people in financial difficulties. Depending on the type of account you have with us, we may share details of your repayment record with Credit Reference Agencies.

 

Get more help and support

Frequently Asked Questions

I am struggling with my finances, who can I talk to?

If you have already missed a payment, or are worried you may miss one in the future, please call our UK-based team of specialists on 0345 850 0622 to discuss your options.

Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm on Saturday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.

 

Will the information I give you over the phone count against me in any way or will it be treated in confidence?

We will use the information you give us in order to ensure any lending decisions we make are in your best interest. Rest assured, we will never divulge any confidential information you give us to other companies.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.