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Contact us

We're here to help

How to contact us

You'll find the answer to most of your queries in our Help pages - but if you can't, there are other ways to contact us.

You can chat to us through our Mobile Banking app, Apple Messages or Google Business Messages.

Mobile banking app

You can chat to us on the HSBC Mobile Banking app quickly and easily. Here's how:

  1. Log on to mobile banking in the app.
  2. Select the 'Support' tab.
  3. Select 'Chat with us'.

Apple Messages and Google Business Messages

You can get answers to general questions through Apple Messages or Google Business Messages. Just use the Messages app on any Apple or Android device that enable these services. Find the app in Safari (Apple only), Maps or Search, then tap the Messages icon to send us a message.

Find out more about Apple Messages

Find out more about Google Business Messages.

Find a branch

Alternatively, you can visit us in branch to speak to us in person. To find your nearest branch, use our branch finder.

Call us

So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us.

Existing customers

From the UK

03457 404 404

Lines are open from 08:00 to 20:00 every day.

From outside the UK

Non-HSBC customers

Within UK

03455 873 444

Lines are open from 08:00 to 20:00 every day (except for Christmas Day, Boxing Day and New Year's Day).

From outside the UK

How we contact you

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch.

Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. 

More ways to get in touch

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Get in touch with us directly via our HSBC UK Twitter account.


We'll do everything we can to help put things right if something has gone wrong.


If your card has been lost or stolen, take action as soon as possible.


Find everything you need to know and what to do if you don't recognise a transaction on your account.


You can do a lot of your banking online and on our mobile banking app from the comfort of your home.


Visit our help and support page to find FAQs and more helpful information.

It's easy to answer your query online. Visit our Help page to find out how.