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Contact us

We're here to help

How can we help you today?

Have a chat with us

You can contact us via our app.

Mobile banking app

You can chat to us on the HSBC Mobile Banking app quickly and easily. Here's how:

  1. Log on to mobile banking in the app.
  2. Select the 'Support' tab.
  3. Select 'Chat with us'.

Visit a branch

You can also visit us in branch to speak to us in person.

Call us

We have different numbers so we can get you through to the right person as quickly as possible.

Existing customers

In the UK

03457 404 404

Premier 03457 707 070

All lines are open from 08:00 to 20:00 every day, except Premier which is 24/7.

Non-HSBC customers

In the UK

03455 873 444

Abroad

+44 1226 261 010

How we contact you

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure you only hear from us in a way that suits you. So please tell us what's best for you by using online banking, giving us a call or visiting your local branch.

Please note: we won't use WhatsApp to get in touch – so be wary of any fake accounts pretending to be HSBC.

More ways to get in touch

 
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Get in touch with us directly via our HSBC UK X account.

 

We'll do everything we can to help put things right if something has gone wrong.

It's easy to answer your query online. Visit our Help page to find out how.