How to contact us
You'll find the answer to most of your queries in our Help pages - but if you can't, there are other ways to contact us.
You can chat to us through our Mobile Banking app, Apple Messages or Google Business Messages.
Apple Messages and Google Business Messages
You can get answers to general questions through Apple Messages or Google Business Messages. Just use the Messages app on any Apple or Android device that enable these services. Find the app in Safari (Apple only), Maps or Search, then tap the Messages icon to send us a message.
Find a branch
Alternatively, you can visit us in branch to speak to us in person. To find your nearest branch, use our branch finder.
So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us.
How we contact you
We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.
However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch.
Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC.
More ways to get in touch
Find us on Twitter
Get in touch with us directly via our HSBC UK Twitter account.
Feedback and complaints
We'll do everything we can to help put things right if something has gone wrong.
Dispute a transaction
Find everything you need to know and what to do if you don't recognise a transaction on your account.
Banking at home
You can do a lot of your banking online and on our mobile banking app from the comfort of your home.