How to activate your card
The quickest way to activate your new card is through our mobile app or online banking. We'll show you how to do it below.
Make sure we’ve got your latest mobile number, as we may need you to confirm online card purchases by text message. Don't forget to sign the back of your card.
Activate with Mobile Banking app
Log on
Log on using biometrics or your Secure Key and then tap the account for the card you want to activate.
Manage cards
Go to ‘Manage cards’ and then select ‘Activate card’.
Select card
Choose the card you need to activate.
Confirm
Review the information displayed and tap ‘Confirm’. Your card is now activated.
Activate with online banking
Log on
Log on to online banking using your Secure Key and select the account for the card you want to activate.
Manage cards
Go to ‘Manage’ and then select ‘Activate card’.
Select card
Choose the card you need to activate.
Confirm
Review the information displayed and select ‘Confirm’. Your card is now activated.
Activate by phone
Activate your card in under 60 seconds by calling our automated line, available 24/7. You'll just need your card details and to confirm a few personal details we'll already have on file.
Debit cards
Call us on 0800 783 5263
Credit cards
Call us on 0800 328 1370
Activate at ATM
If you have a new card, and it’s not your first debit card with HSBC, you can activate the card at an ATM.
Locate ATM
Make a PIN transaction, such as a cash withdrawal, balance enquiry or mobile top-up at an ATM and your new card will be automatically activated.
Joint accounts
If you're a joint account holder, and have more than one card on the account, you'll need to activate each card individually.
Find out more about using your card
Freeze or unfreeze your card
Place a temporary block on your card.
Lost, stolen or damaged cards
What to do if you've lost your card or it's not working.
PIN services
Forgotten your PIN, entered it incorrectly or need to change it?