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Activating your card

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Activate your debit card

When your new debit card arrives, you'll need to activate it before you can use it. Sign the back of your card and choose one of these activation options:

By online banking

1. Log on to online banking

2. Select the account you want to activate the card for 

3. Select 'Manage', then 'Activate Card' and follow the instructions

By phone

Call 0800 783 5263.

At a cash machine

Just make a transaction (such as a cash withdrawal, balance enquiry or mobile top-up) and your new card will be automatically activated without any on-screen notification.

You can't choose this option if it's your first debit card from HSBC.

Please note, if you are a joint account holder and have more than one card on the account, you'll need to activate each card individually.

Activate your credit card

When your new credit card arrives, you'll need to activate it before you can use it. When you receive your new card, sign the back and choose one of two easy ways to activate it:

By online banking

1. Log on to online banking

2. Select the account you want to activate the card for 

3. Select 'Manage', then 'Activate Card' and follow the instructions

By phone

Call 0800 3281 370 and speak to a member of our Customer Services team. Lines open 8am to 10pm every day.

Please note, if you have additional cardholders on your account then all cards will be activated at the same time.

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