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Managing your account

Everything you need to manage your account online

Mobile and online banking

From getting set up, to getting back online

Getting started

How to register

Setting up your Secure Key

Find your favourite way to bank

Banking from home - the basics

Banking on your computer

Forgotten your details?

Reset your details

What to do if you lose your log on details

Secure Key help

Account essentials

Get help with your everyday banking

Sending money

Make a payment online

Set up or cancel a standing order

Set up or cancel a Direct Debit

Request a Direct Debit refund

Find out about Confirmation of Payee

Changing your personal details

Change your address

Change your contact details

Change your name

Account help

Close an account

Deposit a cheque with mobile banking

Get mobile and online statements

Understand your statement

Dormant, inactive and lost bank accounts

Electronic signatures

Fraud and security

Spotting fraud and scams

Confirming online card purchases

Freeze or unfreeze your card

Report your card as lost, stolen or damaged

Explore more

Everything you need to keep your debit or credit card working for you.

We'll help you find support if you're worried about money.

Financial fitness

Check your financial fitness score and get your money in shape.

Join our community today

Sign up to Customer Studio, the online community where you can give us your feedback and test drive the products and services we have in development.