Update in online banking
To change your home address (main residence) or correspondence address (where your statements, letters and marketing material are sent), just log on to online banking and follow these steps:
Select your name at the top of the page and choose 'Personal & address details'.
Scroll down to 'Address details' and select 'Edit details' on either your home or correspondence address.
Enter the new address details when you want the change to be made.
On the summary screen, follow the instructions and generate a re-authentication code with your Secure Key to authorise the change.
- when you change your address this will reflect on your next statement
- we cannot update your address to a PO Box online
Update through phone banking
If you're registered for phone banking, you can call us. And once we've verified you as a customer we can update your address.
Visit a branch
Things to know
- joint account holders may need to update their addresses separately.
- it may take up to an extra 7 days to update these accounts: credit cards, InvestDirect, Child Trust fund, Premier Investment Management Service investment, stocks and shares ISA, mortgages.