- Change your address
- Change your name
- Change your contact details
Update in online banking
To change your home address (main residence) or correspondence address (where your statements, letters and marketing material are sent), just log on to online banking and follow these steps:
Step 1
Select your name at the top of the page and choose 'Personal & address details'.
Step 2
Scroll down to ‘Address details’ and select ‘Edit’ to change your address.
Step 3
Follow on-screen instructions to enter your new address details.
Step 4
On the summary screen, follow the instructions and generate a re-authentication code with your Secure Key to authorise the change.
Things to know
• joint account holders may need to update their addresses separately
• when you change your address this will reflect on your next statement
• we cannot update your address to a PO Box online
• it may take up to an extra 7 days to update these accounts; credit cards, InvestDirect, Child Trust fund, Premier Investment Management Service investment, stocks and shares ISAs, mortgages.
Update through phone banking
If you're registered for phone banking, you can call us. And once we've verified you as a customer we can update your address.
Personal customers
Premier customers
Business customers
Outside the UK
Visit a branch
Come to your nearest branch and we'll be happy to help you. Please remember to bring ID with you so we can easily check who you are.