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Change your address

Update your home or correspondence address - online, over the phone or in branch

Mobile Banking app

Log on to your mobile app and follow these steps. 

1.  Go to your profile

This is an icon in the top right-hand corner of the screen.

2. Find your details

Select 'Update your personal details' and then choose 'Contact details'.

3. Change your address

Select the address and follow the instructions.

Online banking

Log on to online banking and follow these steps.

1. Go to your account

From the 'Account services' menu, select 'Personal and address details'.

2. Find your details

Go to the 'Address details' section to find the address.

3. Change your address

Select 'Edit' to change the address and follow the instructions.

Phone banking

 If you're not registered for mobile or online banking, you can call us to update your address over the phone.

Call us

Personal customers

03457 404 404

Premier customers

03457 707 070

Business customers

0800 032 1770

Outside the UK

+44 144 242 2929

In branch

Come to your nearest branch and we'll be happy to help you. Please remember to bring ID so we can confirm your identity. 


Things to know

  • Joint account holders may need to update their addresses separately.
  • It may take up to 7 days to update these accounts; credit cards, InvestDirect, Child Trust fund, Premier Investment Management Service investment, stocks and shares ISAs, mortgages.
  • We cannot change your address to a PO Box online - you'll need to do this in a branch.
  • You can also update your nationality, employment details and employer address (including those with BFPO postcodes) by logging on to mobile banking, and then selecting your profile icon in the top right hand corner of the screen. Select ‘Update your personal details’ then choose ‘Employment details’ and follow the on screen instructions. You can also do this through online banking, by selecting ‘Your personal details’ under the ‘Account services’ menu.

Useful links


Visit your nearest branch and we'll be happy to update your name or title.


Keep your phone number and email address up to date, so we can stay in touch.


Find out how to change the gender we have on record, or change to a gender-neutral title.


Register for digital banking with us through our Mobile Banking app or online banking.