Table of contents
How to update your gender with us
Changing your gender can be done in your nearest branch. As we don't want to keep you waiting, we recommend you book a 15 minute appointment at your convenience by calling 03457 404 404.
Before updating your gender with us, we recommend you notify the credit agencies (Equifax, TransUnion and Experian) of your change of gender. The agencies can advise on the best course of action to ensure your credit profile is updated to reflect the change.
When updating your gender, you are not required to provide any documentation to evidence this.
If you do have updated documentation in your new gender, we suggest you provide this to us at your convenience so we can update our records.
Title changes during your transition
We're happy to also update your title during your transition to your preferred gender. We do not require any documentation to do this and you're welcome to choose a title of your choice.
If you don't want to have a gender-specific title on your account, we can update your details to a gender-neutral title (ie Mx).
For gender-neutral title changes where you're not changing your name, we don't need any proof for the change to be made.
You can choose a gender-neutral title when opening an account in a branch or over the phone. If you prefer to open your account online, you'll need to visit a local branch or call us to update your title once the account is opened.
Changing your title in branch
We'll need you to complete a 'Changing my name with HSBC (PDF)' form. We'll work with you to complete this when you visit the branch. Alternatively, you can print and complete the form at home and bring this into branch for us to check.
Upon completion of the form, we'll update all of your accounts held with the bank to reflect the change within approximately 7 working days (some products, such as insurance or investment products may take longer). This will then generate new cards and chequebooks (if you require them) showing your new title which we'll send to you in the post or, if you prefer, can be collected from your nearest branch.
Within the title section, you'll see that Mx is listed as an option. However, if you wish for us to update to one of the other available titles, please select 'Other' and input the title you wish for us to use.
Changing your title over the phone
If you're registered for telephone banking, you can call us to request a gender neutral title on 03457 404 404 (03457 707070 for Premier Customers) where we will be able to assist you further.
Following your request we'll update all of your accounts held with the bank to reflect the change within approximately 7 working days (some products, such as insurance or investment products may take longer).
We appreciate that Mx is not the only gender neutral title in use and you can now choose to change your title to any of the following:
Mx; Ind; M; Misc; Mre; Msr; Myr; Pr; Sai; Ser.