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How to update your gender with us
You can change your gender status by visiting your nearest branch. To avoid having to wait when you get there, we recommend booking a 15-minute appointment by calling us on 03457 404 404. Lines are open 08:00 to 20:00 every day (except Christmas Day, Boxing Day and New Year's Day).
What you'll need
If you only want to update your gender status, we don't need to see any documentation.
For a change of name, you'll need to provide documentation and take it into a branch.
Updating your credit profile
We recommend speaking to credit agencies such as Equifax, TransUnion and Experian about your change of gender. They can ensure your credit profile is updated to reflect your gender status. This is important, especially if you're considering applying for new financial products, such as bank accounts and loans.
I want a gender-neutral title
If you don't want a gender-specific title on your account, we can change it to either 'Mx' or 'M'.
For gender-neutral title changes, where you're not changing your name, we don't need any proof for the change to be made. Just call us on 03457 404 404 or 03457 707070 for Premier customers.
We'll update all of your accounts within approximately 7 working days. Some products, such as insurance or investment products, may take longer.
How to change your name
You can update your name or title at your nearest branch. Find out what information you'll need to bring with you.
How to change your contact details
Keep your phone number and email address up to date, so we can stay in touch.