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Change your gender or title

How to update your gender status or change to a gender-neutral title

How to update your gender with us

You can change your gender status by visiting your nearest branch. To avoid having to wait when you get there, we recommend booking a 15-minute appointment by calling us on 03457 404 404. Lines are open 08:00 to 20:00 every day (except Christmas Day, Boxing Day and New Year's Day).

What you'll need

If you only want to update your gender status, we don't need to see any documentation.

For a change of name, you'll need to provide documentation and take it into a branch.

Updating your credit profile

We recommend speaking to credit agencies such as Equifax, TransUnion and Experian about your change of gender. They can ensure your credit profile is updated to reflect your gender status. This is important, especially if you're considering applying for new financial products, such as bank accounts and loans. 

I want a gender-neutral title

If you don't want a gender-specific title on your account, we can change it to either 'Mx' or 'M'.

For gender-neutral title changes, where you're not changing your name, we don't need any proof for the change to be made. Just call us on 03457 404 404 or 03457 707070 for Premier customers.

We'll update all of your accounts within approximately 7 working days. Some products, such as insurance or investment products, may take longer.

I want to change my name

You'll need to visit a branch with documentation to change your name. Refer to change of name for what you'll need to do. 

Come and see us

Find your nearest branch

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You can update your name or title at your nearest branch. Find out what information you'll need to bring with you.


Keep your phone number and email address up to date, so we can stay in touch.


Update your home or correspondence address - online, over the phone or in branch.

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