When you can use online ID verification?
You can use our online tool when applying for a new product, if:
- you've received your unique reference by text message or on-screen during your application
- you have all of the required documents with you
Existing customers can use the tool, if:
- you've received a letter or text from us with your unique reference
- you have the required documents and they match the details we hold for you
1. Initial check
Answer a few quick questions about your device and documents to make sure the journey is right for you.
2. Upload a selfie
Take a photo of yourself against a clean background. Follow the instructions on the screen.
3. Upload your ID
Take clear pictures of your ID documents and upload them.
4. Upload proof of address (if requested)
Take a clear picture of your proof of address document and upload it. We don't always ask for this.
Tips for successful document upload
Make sure the images you take:
- are clear - all the text is easy to read
- don't have glare or reflections
- show the whole page
If your documents are not accepted online, you can take them to your local branch. Please check which documents we can accept in branch, as they can differ.