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Card support

Online card payment declined? It may be because the retailer didn't request security checks to help prevent fraud. This can happen even if there are no issues with your account or card. Find out more.


Activate your card online, by phone or at a cash machine.


Report a lost or stolen card to us and find out how to replace a damaged card.


Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary freeze on your card.


Find out about the new measures to help keep you safe from fraud.


See how you could spread the cost of large purchases with an instalment plan.


Read how we can work together to keep your cards safe.


Find out how you can request to increase the limit on your HSBC Credit Card.


Transaction you don’t recognise or dispute with a retailer? Browse our tips or get in touch.


Add your partner, a family member or friend to your credit card.


Browse options for making payments to your HSBC Credit Card.


Get the most out of your credit or debit card at home and abroad.


Understand more about fees and the interest rates for your HSBC credit card.

Paying with your phone or contactless

apple pay logo

Fast, easy and secure. Use your HSBC card with Apple Pay.

google pay logo

Choice, simplicity and security. Use your HSBC card with Google Pay.

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Make low-value payments with just a tap of your debit card.

Apple, the Apple logo and Apple Pay are trademarks of Apple Inc, registered in the US and other countries.

Android, the Android logo and Google Pay are trademarks of Google Inc.

The Android Robot is reproduced or modified from work created and shared by Google and used according to the terms describes in the Creative Commons 3.0 attribution license. Using your HSBC Credit or Debit card with Google Pay is subject to terms and conditions.

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