Keep your information safe:
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Elderly and vulnerable members of the public have been receiving unsolicited calls from fraudsters purporting to be from their bank or couriers working on behalf of their bank. On occasion they also claim to be Police officers working on a fraud involving the bank or one of their employees.
The fraudsters telephone customers on their landline claiming that their debit or credit card has been used fraudulently. In order to gain customers trust the fraudsters tell them to ring their bank on the telephone number printed on the reverse of their card to ensure the call is genuine. The fraudster pretends to hang up the call, however, the fraudster keeps the telephone line open, so even though the customer thinks they are calling their bank, the call does not go through. Instead they are still unwittingly connected to the fraudster.
The fraudster, who is now pretending to be your Bank, will say that the card needs to be collected and will ask the customer to key in their PIN or write it down and put it in an envelope with the card, cash and their online banking secure key, before sending a courier to collect the items. The customer will be advised that the card is going to the bank to be replaced, but is actually delivered to the fraudster. Once in possession of the card, the PIN and the victim's full bank details, the fraudsters attempt to withdraw all available funds from the customer's account.
Reduce the chance of being inconvenienced when using your cards abroad:
Lines are open 24 hours a day including Bank Holidays.
We need you to help us prevent card fraud:
Please refer to your account's general terms and conditions where more extensive security information appears.