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Get an extra layer of protection when you bank online. HSBC recommends that you install IBM Trusteer Rapport software from IBM Trusteer. It's free, easy to install and simple to use. It works with the security software you already have to make online banking safer.
IBM Trusteer Rapport adds extra protection:
Once you install IBM Trusteer Rapport, you can use it with HSBC immediately. It also works with 350 other banks and companies. Visit IBM Trusteer for more information.
Modern browser software adds protection against fake websites.
The program you use to look at websites is called a web browser. Modern browsers warn you if you visit fake websites and it is harder for viruses to infect them.
If you have updated your computer regularly, it is likely that you are already running either Microsoft Internet Explorer 8 (on Windows PCs) or Safari 5 (on Macs).
It is a good idea that you install an up-to-date web browser. There are several to choose from and they are all free.
It's harder for viruses to infect updated software.
The criminals who create viruses take advantage of software bugs to infect computers. Software companies fix bugs with free downloadable updates. It is a good idea that you install updates for your software as soon as they become available.
Be wary of fake emails about bogus updates. Use the update software that comes with your computer - don't click on links in emails.
As well as your computer software, other programs need updating. This includes your web browser and the applications you use. Most modern software will check for updates automatically. You may want to install them as they become available.
Secunia has a free online service that will check most common programs to see if there is an update available.
You can check if your Windows computer is up to date in the Security Center in Windows XP SP2 and Windows Vista and in the Action Center in Windows 7. For Windows 10, the Update & Security link is located in the Windows Settings menu.
Double-check privacy settings on social networking sites.
What's your mother's maiden name? What's the name of the first school you went to? What was your favourite subject at school? What's your address? Birthday? Phone number?
All this information is useful to people who want to steal your identity or break into your online banking. You wouldn't give this information away to a stranger in the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be over-sharing personal data.
You may want to think carefully about the information you put into your profiles on sites like this. It is also a good idea that you check the privacy settings on each site that you use to make sure you only share personal information with people you trust.
Please also remember that you must take all reasonable precautions to keep your details safe and prevent any unauthorised use of any cards and security details. If any information forms part of your security details, you should therefore make sure that you do not disclose it to anyone else – see terms and conditions that apply to your account(s) for more detail.
Fraudsters use personal information from different sources to steal people's identities.
Viruses are one way to do it. But they also use paper documents of your accounts containing personal details, such as receipts and bank statements.
Fraudsters use many methods such as searching in dustbins to obtain these documents.
You should take simple precautions to keep your details safe and to dispose of these documents safely, such as shredding them before you bin them.
Criminals are in it for the money. There are many ways for them to make money online:
We take your online banking security and privacy very seriously. Protecting yourself and your money takes a bit of know-how and the right software.
If it's too good to be true, it probably is. When it comes to protecting yourself and your money on the internet be wary of ridiculous deals.
Criminals may contact you by email, through websites you use, via SMS or even by phone. It pays to be on your guard as they can be quite convincing.
Here are some warning signs:
If an attachment looks suspicious, don't open it. Don't install software unless it comes from a website you trust. If it doesn't feel right, take your time.
If you suspect that there is a problem with your online banking, you can always talk to us first.
Criminals use fake emails and fake websites. They set them up to con people into giving away passwords and bank details. The technical word for this is 'phishing'.
For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.
They are good at making their emails and websites look realistic. But you can often spot the fake ones:
If in doubt, check with us first. Avoid clicking on links in emails.
A starting point on protecting yourself online is to use the software we refer to from this site. Rapport software and up-to-date web browsers block fake websites.
Your mobile phone may contain personal information. You may even use it for internet banking and online shopping.
For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.
You may want to think about:
If you lose your phone report it to your mobile phone provider immediately. Make a note of your phone's IMEI number (dial *#06# to get it). This will make it easier for your phone company to disable a stolen phone.
HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police law enforcement and business. It gives free advice in plain English about internet safety.
Visit the links below for more advice on staying safe online.
