Secure Key | Digital Secure App

What is a Secure Key?

We take your online safety very seriously. If you use online or mobile banking, our physical or Digital Secure Key gives you added protection against fraud. The Secure Key generates a temporary code so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

Get help with your Secure Key

Having any trouble with your Secure Key or logging on? This tool will give you all the information you need.

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Frequently Asked Questions

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You can set up app access on up to 3 different devices. To find out how, go to our digital banking help tool and select ‘How do I activate my new Secure Key’.

Once you’re set up on your new device, you can remove your old one by going to 'Manage devices'. To do this, go to the Profile section of the app and select 'Security and generate security code'. If you're using online banking, select 'Account services' in the top menu to find 'Manage devices'.

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It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If your Secure Key is lost or stolen or you can't use it, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement.

If you can still use your Secure Key, but would like to replace it, you can do either of the following:

upgrade to a Digital Secure Key by downloading the HSBC UK Mobile Banking app
order a new physical one using Chat

Just log on to online banking and select 'Chat'.

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.

The Digital Secure Key is compatible with normal VoiceOver (iOS) or TalkBack (Android) features. If you can't use the Digital Secure Key, and you'd like to discuss other Secure Key options, contact us on 0345 600 2290.

Yes. We have our digital banking help tool, which has visual guides on how to sort out any Secure Key or log on issues. If you can't find your answer there, select 'Need help?' on the right of this screen.

To set up or activate a Physical Secure Key (PSK), go to our Digital Banking Help Tool, select 'How do I activate my new Secure Key', choose the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, you should see directions on what to do next.