Secure Key | Digital Secure App

What is a Secure Key?

We take your online safety very seriously. If you use online or mobile banking, our physical or Digital Secure Key gives you added protection against fraud. As well as your normal username and passwords, the Secure Key generates a temporary code so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

Get help with your Secure Key

Having any trouble with your Secure Key or logging on? This tool will give you all the information you need.

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Frequently Asked Questions

It depends on which Secure Key you have and whether you're using online or mobile banking. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If you’ve lost your Secure Key, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement.

If you can still use it, you can order a new physical Secure Key using Chat. Just log on to online banking and select the Chat tab. If not, call 03456 002 290 to order a replacement or get help upgrading to a Digital Secure Key.

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.

The Digital Secure Key is compatible with normal VoiceOver (iOS) or TalkBack (Android) features. If you can't use the Digital Secure Key, and you'd like to discuss other Secure Key options, contact us on 0345 600 2290.

Yes. We have our digital banking help tool, which has visual guides on how to sort out any Secure Key or log on issues. If you can't find your answer there, select 'Need help?' on the right of this screen.

Secure Key help

What is a Secure Key?

Get help with your Secure Key

Download the app

Frequently Asked Questions

How do I set up or activate a new Secure Key?

How do I reset my log on details?

How do I replace a lost or damaged Secure Key?

What does the error message on my Secure Key mean?

What options do you have for customers with accessibility requirements?

My question isn't answered here. Do you have any more support?

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