With Mobile and Online Banking, your safety is paramount and we take your online security very seriously. In the face of increasingly sophisticated online threats, the secure key gives you valuable added protection. This is because in addition to your normal credentials of a username and passwords, you must also enter an authenticated code from your secure key which only you will have access to. You can choose from either a Digital Secure Key or Physical Secure Key as both can be used as part of the two-factor authentication process.
You will use it to generate a temporary security code which you will use to access Mobile and Online Banking. The code is generated with the use of a PIN or password only known by you (or fingerprint/face ID if eligible) and ensures only you can access your accounts.
Fraud Advice: Never give out your security codes to anyone. Fraudsters pretend to be people you’d trust, like a company you may pay bills to, a bank or even the police
If you already have a Physical Secure Key, you can upgrade to a Digital Secure Key
Digital Secure Key can be devices running up-to-date software. The HSBC UK Mobile Banking app can be used on Android™, iPhone, iPad, iPad Mini and iPod used on Android™ and iPhone touch devices running up-to-date software.
*iPhone, iPad, iPod FaceID and TouchID are trademarks of Apple Inc, registered in the U.S. and other countries. Android is a trademark of Google LLC.
For more information on secure keys, visit our How to page.