Secure Key

What is a Secure Key?

We take your online safety very seriously. If you use online or mobile banking, our Secure Key gives you added protection against the threat of fraud. As well as your normal username and passwords, you’ll generate a code from your device, which only you have access to.

How does a Secure Key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you - or you can use Apple Touch / Face ID or Android Fingerprint if your phone has these features. The Secure Key means only you can access your accounts.

Fraud alert: Don't fall victim to a scam. Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. For more information, please visit our Security centre.

Why choose the Digital Secure Key?

Convenience - it's part of the HSBC UK Mobile Banking app
Use it to log on to the HSBC UK Mobile Banking app and Online Banking
Easy access – As the Digital Secure Key is integrated into the app, you will not need to generate a code to log on, just use your Digital Secure Key password
Biometric ID – if you have a compatible iPhone or Android device, you can log on using Apple Touch/Face ID or Android Fingerprint
Its quick and easy to set up and make new payments
As long as you have your mobile device you will have full digital banking access

Download the app

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How to upgrade to the Digital Secure Key

To upgrade to the Digital Secure Key which is available on iPhone and Android smartphones running up-to-date software, as long as you have the HSBC Mobile Banking app, follow the instructions below:

1. Log in to your Mobile Banking app. Then click on 'More', 'Security settings', and 'Switch Digital Secure Key'.

3. To activate your Secure Key on this device we need to send you a activation code. check that the last four digits match your current mobile number. If they don't, tap 'Having trouble?' for alternative delivery methods.

4. Type in your code, but leave out the (01). Press 'Continue' to proceed.

5. Type your new Secure Key password. this password needs to be a combination of letters and numbers, between 6-9 characters. Press 'Confirm' and then press 'Complete activation'.

6. You can now log on using your new Digital Secure Key password by clicking 'Go to Mobile Banking'.

Compatible devices

You can set up a Digital Secure Key on Android™ and Apple* phones running up-to-date software. You’ll first need the HSBC UK Mobile Banking app, which you download on all Android™ and Apple devices running up-to-date software.

_{* iPhone, iPad, iPod Face ID and Touch ID are trademarks of Apple Inc, registered in the US and other countries. Android is a trademark of Google LLC.}

Secure key help

Need help with your Secure Key?

Find out more

Frequently asked questions

Yes, it will give you access to both online banking and the HSBC UK Mobile Banking app. Remember, the Digital Secure Key allows you to do more things in the app, such as setting up a new payee.

No, you can't use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.

When you’re making a payment to a person or company you’ve never paid before, the unique code created by your Secure Key can only be accessed by you. That means we know it’s you making the payment and no one else can change the destination of the payment fraudulently.

You’ll only need to do this once. Any further payments to this account can be made without your Secure Key. Never share your Secure Key password or your Secure Key codes with anyone, even if they say they’re from HSBC.

The Digital Secure Key is compatible with normal VoiceOver (iOS) or TalkBack (Android) features.

With the physical Secure Key, you can order a larger version with audio support – just contact us on 03457 404 404.

If we have a valid phone number and email address, you can activate your Digital Secure Key immediately by following the instructions on the HSBC Mobile Banking app.

If you want a physical Secure Key and have asked for it to be delivered by post, please allow 5–7 days to receive it. Or you can also visit your local branch to collect one.

What is a Secure Key?

How does a Secure Key work?

Why choose the Digital Secure Key?

Download the app

How to upgrade to the Digital Secure Key

Compatible devices

Secure key help

Frequently asked questions

Can I use my Secure Key to access Mobile Banking and Online Banking

If I don't have my Secure Key can I use someone else's?

Why do I have to use my Secure Key to set up a new payment?

What options do you have for customers with accessibility requirements?

How quickly can I set up a Secure Key?

Useful links

Secure Key - Help

Mobile Banking - It's in your hands

Customer support