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Secure Key help

How to log on with your physical or Digital Secure Key

What is a Secure Key?

We take your online safety very seriously. If you use online or mobile banking, our physical or Digital Secure Key gives you added protection against fraud. The Secure Key generates a temporary code so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.


Get help with your Secure Key

Having any trouble with your Secure Key or logging on? This tool will give you all the information you need.

Frequently Asked Questions

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