Secure Key help

It depends on which Secure Key you have and whether you're using online or mobile banking. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If your Secure Key is lost or stolen or you can't use it, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement.

If you can still use your Secure Key, but would like to replace it, you can do either of the following:

• upgrade to a Digital Secure Key by downloading the HSBC UK Mobile Banking app
• order a new physical one using Chat

Just log on to online banking and select 'Chat'.

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.