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Log on and security code help

How to log on with mobile banking codes or a physical Secure Key

What is a physical Secure Key or Mobile Banking PIN?

We take your online safety very seriously. If you use online or mobile banking, our physical Secure Key or Mobile Banking PIN gives you added protection against fraud as they generate temporary codes so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.


Get help with logging on

Having any trouble with your physical Secure key or Mobile Banking PIN? This tool will give you all the information you need.

Frequently asked questions

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Additional information

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