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Secure Key help

How to log on with your physical or Digital Secure Key

What is a Secure Key?

We take your online safety very seriously. If you use online or mobile banking, our physical or Digital Secure Key gives you added protection against fraud. As well as your normal username and passwords, the Secure Key generates a temporary code so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

 

Get help with your Secure Key

Having any trouble with your Secure Key or logging on? This tool will give you all the information you need.

Frequently Asked Questions

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Get up and running again if you lose any of your details.

 

Send money, view statements and stay secure.

It's easy to answer your query online. Visit our Help page to find out how.