What is a Secure Key?
We take your online safety very seriously. If you use online or mobile banking, our physical or Digital Secure Key gives you added protection against fraud. The Secure Key generates a temporary code so only you can access your accounts.
Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.
Get help with your Secure Key
Frequently Asked Questions
How do I set up a Digital Secure Key for the first time?
How do I set up a Digital Secure Key on a new device?
How do I switch from a Physical Secure Key (PSK) to a Digital Secure Key (DSK) ?
How do I reset my log on details?
How do I replace a Secure Key if it's lost, stolen, damaged or has a low battery?
What does the error message on my Secure Key mean?
What options do you have for customers with accessibility requirements?
My question isn't answered here. Do you have any more support?
How do I set up and activate a Physical Secure Key?
Find out more about the operating systems our app works on.
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