Secure Key help

It depends on which Secure Key you have and whether you're using online or mobile banking. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If you’ve lost your Secure Key, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement.

If you can still use it, you can order a new physical Secure Key using Chat. Just log on to online banking and select the Chat tab. If not, call 03456 002 290 to order a replacement or get help upgrading to a Digital Secure Key.

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.