Online banking

1. Log into Online banking using your secure key

2. Click on your name in the top right corner of the screen

3. Select "personal and address details" 

4. Select "edit" under the section you wish to update and follow the instructions.

1. Log into Online Banking with your secure key

2. Select the account you wish to see a statement from on the left hand side

3. Click on manage and then statements

4. You can now search by date and view or download any of your previous statements

Did you know, you can also get statements on your Mobile Banking app. Click here to find out more about Online and Mobile Statements.

To search for a specific transaction, please select the ‘search’ option above your transaction list. This function can only be used for your most recent transactions.  

If you have an 'unread documents' notification, but cannot see the document in your inbox, you'll need to adjust the date range on the left of the 'My Documents' page. Only the last 6 months are initially displayed. Once you have amended the date range, select 'View results'. The results can also be refined to only show items that have not been read. To do this select 'Unread only'.

We understand that you won’t always have access to a secure key. That is why we still offer limited access to Online Banking if you log on using your password. This means that you can still access a range of online banking services, such as viewing your balances, accessing your statements and making payments to existing payees.

Two factor authentication is required for some online banking services to give you the added level of security and protection, such as paying someone for the first time and applying for certain products. You’ll be asked to use your Secure Key before carrying out these requests.