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HSBC

Open Banking

Stay in control of all of your accounts

What is Open Banking?

Open Banking is a way of seeing all your accounts together in one place, wherever you bank.

It allows you to share information safely with third party apps and websites offering services such as:

  • sharing your account information
  • making payments
  • budgeting tools
  • helping you to manage your money
  • comparing prices to help you shop around

You can check which third parties are regulated or authorised to provide Open Banking services in the UK by searching the Open Banking website and the FCA Register.

Sharing your information

By sharing your information securely with a regulated app or website, you can do things like connect your accounts and view all your balances and transactions in a single place. Plus, you can use product comparison sites to check if there’s a more suitable account for your lifestyle.

Making payments

With Open Banking, you can send money between your accounts or pay others, including friends and family, using these apps or websites in just a few steps.

For both UK and international payments, you can:

  • make an immediate payment
  • set up a future-dated payment
  • set up a standing order or recurring payment

To use Open Banking, you’ll be asked for your consent by the app or website before being redirected to HSBC for authentication.

If you’re making a payment, they can ask you for the sort code and account number of where the payment will come from, or you can select those details after the authentication process and confirm the payment to be made.

When the process is complete we’ll send the requested information to the app or website, or make the payment.

For all immediate payments, you can’t recall or amend them once they’ve been made.

If you‘re sharing your online banking details with a third party, they’ll be able to make payments from your account in the same way, as if you were logged on to online banking directly.

How card-based payment instruments work

A third party may issue you with a card that you can link to your payment accounts. 

You can make payments with that card and the third party will ask us for confirmation that you have the funds in your account.

We’ll only respond with a ‘yes’ or ‘no’ answer. If the third party wants to access the funds in your accounts, they’ll need to make separate arrangements with you.

If you experience a problem with one of these cards, get in touch directly with the third party which issued the card.

How does Open Banking work?

Using Open Banking

Open Banking works by enabling financial institutions to share account information and make payments through APIs (application programming interfaces). This means you can safely allow access to your data and make payments without needing to share your log on details.

Apps and websites will need your consent to access your HSBC accounts. It’s important you understand the services they’re providing and how they’ll use your data.

To access your account for information sharing, or to make a payment they’ll ask you for your consent and you’ll be securely redirected to HSBC's authentication process. This will be similar to the way you log on to online banking. If you’re using the HSBC UK Mobile Banking app, you’ll be able to use face or fingerprint recognition to authenticate it, where available.

If you’re having trouble authenticating, make sure you follow the on-screen instructions on how to generate the security code.

Once authenticated, you can select the accounts you want to share or make a payment from. The app or website will ask you for your consent for them to access your account data either as a one-off, or for a period of time, such as 2 years.

Depending on the duration of the consent you provide, you may need to refresh their access every 90 days through our online authentication process.

Sharing your Online Banking details with authorised third parties

This is another way for third parties to access your accounts or make payments. Unlike with Open Banking, you may need to share your log on details with the service provider to allow them to access your accounts.

They’ll need to identify themselves to us and we’ll check that they are certified to provide third party information or payment services. They may then access your accounts by logging on using your online banking security credentials. They’ll need to request this information from you each time, which they’ll share with us.

They’re only legally permitted to access screens and information for accounts that you’ve given consent to. They must comply with data protection laws, payments law and must be registered or authorised with the Financial Conduct Authority (FCA).

If you’re concerned about the data you’ve shared and feel it may have been used incorrectly, or if you’re concerned about any payments made through third parties, get in touch with them as soon as possible.

Need more help?

You can find out more about how Open Banking works from the body set up to implement it in the UK.

The MoneyHelper also has its own guide to Open Banking.

 Vist the Open Banking website for more  information. Give us a call if:

  • you have a technical problem with sharing your information or making payments
  • you believe a payment was taken from your account that you (or another account holder) didn’t ask for
  • an app or website has accessed information through screen scraping that they shouldn’t have

Call us on:

03457 404 404

Our teams are currently operating on reduced hours (08:00 to 20:00, 7 days a week).

Please note that our call centre isn’t open on Christmas Day, Boxing Day or New Year's Day.

If you’re not happy with any of our services visit our feedback and complaints page.

If you have a problem with something you bought, such as if it hasn’t arrived or you’ve received the wrong item, please contact the retailer directly.

Frequently Asked Questions

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