How to use our Global Investment Centre

1. Log on to your HSBC UK Mobile Banking app as normal
2. Select your 'GIC Investment account' from your list of accounts on your home screen
3. Once selected, you can track the performance of your investments straight though the app

1. Log on to your HSBC UK Mobile Banking app as normal

1. Log on to your online banking as normal
2. Find your 'GIC Investment account' in your list of accounts
3. Select 'My portfolio' to access your full account

Once you've logged on to the GIC, you can start researching our full range of funds. To do this:

• Select 'Investing’ in the top menu
• Then select 'Discover funds’

There are 2 ways to search through the full list of funds:

1. Search for funds: either type in a keyword or pick an option to refine your search. Or, type in the fund name or Stock Exchange Daily Official List code (SEDOL) in the quick search box.
2. View all funds: search through various types of funds and compare the information and performance of up to 5 funds.

When you’re ready to invest, whether that's for the first time or to top-up an existing investment fund, here’s how:

1. Decide if you'd like to invest a new fund, or top-up an existing fund

You can set up automatic investments instead of logging on each month to make a trade. Follow the steps in How to buy a fund to choose if you'd like to set up automatic investments for a new or existing fund.  

1. Review fund details

Once you've chosen a fund that you'd like to set up automatic investments for, review the fund details and find all the documents you might want to read before buying the fund. When you’re ready, select 'Regular savings plan' from the top of the page and you'll be taken to 'Regular savings plan order details'.

2. Place a regular savings plan order

Enter the following information:

• your regular savings plan name – enter a name that you’ll recognise for example, it could be linked to your investing goal, such as, retirement fund
• your chosen investment account – this is usually either your 'Stocks & shares ISA' or your 'General Investment Account'. To set up a regular savings plan into an ISA Account, your ISA must be active. Find out how to reactivate your ISA
• your payment account – select which HSBC current or savings account you’d like to make the payment from
• your regular savings amount – enter how much you'd like to invest each month
• your regular savings date – select the date you’d like the payment to be taken from your account
• the start month – select the month you want us to collect your first payment and then select ‘Preview order’

3. Review

Review the information to make sure it’s correct. Then, check the tick box at bottom of page to confirm you’ve read the documents and agreed to the terms.

4. Confirmation

We’ll send you confirmation of your regular savings plan. You'll receive this either via the ‘My documents’ section on your online banking or by post.

Each regular savings plan payment invested will appear in your Global Investment Centre statements. You’ll also be able to see the transactions via the ‘Investments transactions’ tab in your online Global Investment Centre.

You can change the amount you invest, the collection date or the account the payment is taken from for your regular savings plan.

To do this:

1. Log on to the GIC and select ‘Investing’ at the top, then select ‘Regular Savings Plan
2. Choose the plan you'd like to change or cancel by selecting the down arrow next to the plan name
3. If you’re able to change or cancel the plan yourself, you’ll see ‘Modify’ and ‘Terminate’ buttons to choose from
4. Once you've followed the steps to 'Modify' or 'Terminate', you’ll see a confirmation page. We’ll also send you a confirmation either via the ‘My documents’ section on your online banking or by post.

If you don't have the option to 'Modify' or 'Terminate' your regular savings plan, this may be because your plan was set up when you received financial advice from us, or it's associated with a fund that's been discontinued. If this is the case, give us a call and we can help you over the phone instead.

You can switch from one fund to another if you want to change the balance of your investments. This guide is how to switch funds you’ve chosen yourself. If you want to switch funds you’ve bought through an adviser, call us and we’ll do this for you over the phone.

1. Find the fund

Select ‘Account summary’, select ‘My holdings’, find the fund you want to switch from and choose ‘Trade’. This will take you to the 'Fund details' page.

2. Place an order

Select ‘Switch’ from the top of the page and enter the following information into the ‘Switch order details’ page:

• your order instruction – this will be selected as 'Switch’
• your investment account – choose your 'Stocks & shares ISA' or your 'General Investment Account'
• the amount to switch – select whether you want to ‘Switch all’ of your current fund or ‘Switch part’ of it. If switching a partial amount, enter how much you’d like to switch, which can be either a GBP amount or an amount of shares. Then, select ‘Continue’.

3. Select a fund to switch to

Either enter the fund name or Stock Exchange Daily Official List code (SEDOL) in the quick search box, or use ‘Search for funds’ option. Then, choose ‘Preview order’.

4. Review

Review the information to make sure it’s correct. Then, check the tick box at bottom of page to confirm you’ve read the documents and agreed to the terms.

5. Confirmation

You’ll see a confirmation that we’ve received your instruction. 

Switching trades normally take longer than a 'Buy trade' because we need to sell shares from the existing fund before we can purchase shares from the new fund.

Within 1 business day of switching your funds, we’ll send you a contract note. You'll receive this either via the ‘My documents’ section on your online banking or by post.

To track your switch order, click on the ‘Investments transactions’ tab, then ‘Order status’.

Part of managing your own investments is deciding which funds you want to sell and when, so we'll explain how to sell them. 

1. Find the fund you want to sell

Select ‘Account summary’ and select ‘My holdings’. Find the fund you want to sell and click ‘Trade’. This will take you to the 'Funds details' page.

2. Place an order

Select ‘Sell’ from the top of the page and enter the following information into the ‘Sell order details’ page:

• your order instruction – this will be selected as ‘Sell’
• your investment account – choose your 'Stocks & shares ISA' or your 'General Investment Account'
• the amount to sell – select whether you want to ‘Sell all’ of your current fund or ‘Sell part’ of it. If you'd like to sell a partial amount, enter how much you’d like to sell, which can be either a GBP amount or an amount of shares. Then, select ‘Continue’.

3. Review

Review the information to make sure it’s correct. Then, check the tick box at bottom of page to confirm you’ve read the documents and agreed to the terms.

4. Confirmation

You’ll see a confirmation that we’ve received your instruction. 

Within one business day of selling your funds, we’ll send you a contract note. You'll receive this either via the ‘My documents’ section on your online banking or by post. The proceeds of the sale will be paid to your uninvested cash account within 5 business days of us receiving your sell order.

To track your sell order, choose the ‘Investments transactions’ tab, then ‘Order status’.

When you sell fund shares from an ISA Account, the cash you receive in your ISA’s cash account stays within your ISA. This means it retains its tax-efficient status so you can re-invest it into another fund or funds whenever you’re ready.

Remember, if you transfer money out of your ISA into a current or savings account, it will lose its tax-efficient status. 

You can view your pending and previous quarterly account fees by selecting ‘Investing’ at the top of the page and then selecting ‘Account Fee’.

Your uninvested cash account is linked to your General Investment Account (GIA) or ISA. It's an integral part of the account, so you can’t close it without also closing your GIA and/or  ISA. If you have both a GIA and ISA, you’ll have 2 uninvested cash accounts – one for each type of account.

Your uninvested cash accounts pay 0% interest, so it's not a good place to hold funds for a long period.

Find out more about how and when you could use your uninvested cash account(s).

An ISA can become inactive due to:

• no subscriptions being made in the previous tax year
• a declaration to make subscriptions not being completed yet
• your country or region of residency changing

You can transfer any of the following ISAs or holdings from another provider to your Global Investment Centre account:

• Cash ISAs
• Matured Child Trust Funds
• Stocks & Shares ISAs with other providers – either cash or fund holdings (if we offer the same fund as your current provider)
• holdings held outside an ISA (if we offer the same fund as your current provider)

To make a transfer:

1. Log on to your GIC account.
2. Go to ‘My Portfolio’.
3. Select ‘Investing’ in the top menu.
4. Select ‘Transfer funds’.
5. Fill in the application form.

Once you've done this, you’ll be shown what to do next. In some cases you may need to print the form, sign it and return it to us by post.

If you'd prefer to receive a printed form, just call us and we’ll send one to you.

If you have funds in your general investment account (GIA), you could choose to reinvest them in your ISA to take advantage of your yearly ISA allowance. You’ll need to have an active ISA.

To move funds from your GIA to your ISA:

1. Sell funds from your GIA. Find out how to sell funds
2. Once the funds have sold, the proceeds will be paid into your GIA uninvested cash account within 5 business days
3. Move the funds to your ISA uninvested cash account. To do this, select ‘GIC GIA uninvested cash account’ from your list of accounts in online banking. Then, select ‘Move money’ and move money to your ‘GIC ISA uninvested cash account’
4. Buy funds in your ISA, making sure to select ‘ISA uninvested cash account’ as the payment account. Find out how to buy funds

If you've got another question that we've not covered, log on to your Global Investment Centre account, select the ‘? Help’ link in the top right-hand side. You'll find our frequently asked questions and a handy glossary.

If you’d like more information about your Global Investment Centre account, read the key features document (PDF) or the terms and conditions (PDF).

Or if you'd prefer to speak to one of our team, give us a call on 03456 076 180.

Lines are now open from 08:00 to 18:00 Monday to Friday, excluding bank holidays.