Mobile Banking

Check out some of the things you can do with our mobile banking app

Download the app

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Getting started

If you’re not yet an online banking customer:

Download the HSBC UK Mobile Banking app from the app store.
Accept the terms and conditions.
Select 'Register for mobile and online banking'.
Follow the on screen instructions to register and activate your Digital Secure Key.

If you are already registered for online banking:

You can use the HSBC UK Mobile Banking app with your log on details for online banking.

Simply download the app, accept the terms and conditions and select 'Log on'.

App features:

Interested in what we can do? Here’s the long list of features that are built into our mobile banking app to help you manage your accounts from the comfort of your home.

Security and protection

Our Secure Key gives you added protection when you’re using mobile banking because it generates a code which only you will have access to. You must enter this code as well as your normal username and password.

This is known as two factor authentication.

Find out more about staying safe when banking digitally.

Frequently Asked Questions

When an update is completed for an app or iOS or Android operating system on a device with low memory, some apps are removed and then reinstalled. If our app is removed, you’ll need to set up a new Digital Secure Key.

You can set up a new Digital Secure Key by following these simple steps:

Open the app and enter your username.
You’ll see a notification advising ‘Digital Secure Key not activated for this app’. Please select ‘Activate for this app’.
When asked ‘Can’t generate a security code?’, select ‘No, send me an activation code’.
You’ll then be asked to enter your memorable answer and password. Select ‘Start activation’ and we’ll send a validation code by email. Enter this in the app then arrange for an activation code to be sent by SMS. Once this is entered, you can set up a new Digital Secure Key password.

If you don’t have a valid UK mobile number or email address recorded with us or they’ve been updated recently, you may not be able to complete this process immediately. Please contact us on 03456 002 290 (+44 1226 261 226) if you need more help setting up your Digital Secure Key.

Our mobile banking app is currently available on:

Apple devices with an operating system of iOS10.3 or higher
Android devices with an operating system of 5.0 or higher

Why is there a difference between my balance and available balance when I log on to the app? >

This may be because of a debit card payment that’s due to leave the account or a cheque that’s been paid in but hasn’t yet cleared.

If your phone's date and time is not set to update automatically, then your Digital Secure Key codes may not work. Please check this and try again.

iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).

Check out some of the things you can do with our mobile banking app

Download the app

Getting started

If you’re not yet an online banking customer:

If you are already registered for online banking:

App features:

Coming soon

Security and protection

Frequently Asked Questions

Why can’t I generate a security code?

What devices can I use the mobile banking app on?

Why is there a difference between my balance and available balance when I log into the app?

Why is the security code generated on my mobile banking app not working?

More ways to bank

Online banking

Telephone banking

Branch banking

Customer support