Mobile Banking

HSBC UK
Ways to bank
Mobile banking

Banking from the palm of your hand

The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. Discover an ever growing range of services and features on the app to make your banking more convenient.

Download the app

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Why use the app?

Simple and secure

Log on with a single touch of your fingerprint, or even use your face on compatible Apple devices.

Chat with us

Chat with us at a time that’s convenient for you with 24/7 support on mobile chat.

Deposit cheques

Pay cheques into your eligible HSBC account worth up to £500 (daily limit of up to £750), so no need to visit a branch.

Block your card

You can temporarily block your card if you've mislaid it but think it might turn up. Simply unblock it when you find it.

Other app features

Check out some of the other things you can do with our mobile banking app.

Easy transfer and payments

Move money between your accounts, send money to friends and family and pay bills.
Mobile statements

View and download digital versions of your statements.
Balance after bills

Get help managing your money until payday
Gambling restrictions

Choose to add or remove gambling restrictions on your debit cards.
Pay by Bank app

A simple and secure way to send money for goods and services online.
Pending transactions

View pending transactions which haven’t yet been debited from or credited to your account.

Digital Secure Key

Get peace of mind and convenience with a Digital Secure Key
Amend regular payments

View and cancel your standing orders and Direct Debits
Manage your overdraft

Apply to increase, decrease or remove an arranged overdraft.
Apply for a loan

Get extra borrowing by topping up your existing loan or applying for a new or additional loan.
Apply for a credit card

Apply for a credit card that works for you.

Getting started

If you’re not yet an online banking customer:

Download the HSBC UK Mobile Banking app from the app store.
Accept the terms and conditions.
Select 'Register for mobile and online banking'.
Follow the on screen instructions to register and activate your Digital Secure Key.

If you’re already registered for online banking:

You can use the HSBC UK Mobile Banking app with your log on details for online banking.

Simply download the app, accept the terms and conditions and select 'Log on'.

Details about Digital Banking Registration

A short video with some important information on registering for mobile and online banking.

Download Transcript This link will open in a new window

Find out more on how to register for digital banking

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When you register for digital banking, you’ll opt out automatically of receiving paper copies of certain statements and documents.

You’re welcome to opt back in to receiving these. Just go to ‘Communication preferences’ in online banking or contact us

Security and protection

Our Secure Key gives you added protection when you’re using mobile banking because it generates a code which only you will have access to. You must enter this code as well as your normal username and password.

This is known as two factor authentication.

Find out more about staying safe when banking digitally.

Frequently Asked Questions

When an update is completed for an app or iOS or Android operating system on a device with low memory, some apps are removed and then reinstalled. If our app is removed, you’ll need to set up a new Digital Secure Key.

You can set up a new Digital Secure Key by following these simple steps:

Open the app and enter your username.
You’ll see a notification advising ‘Activating your Digital Secure Key on this device’. Please select ‘Activate on this device’.
When asked ‘Do you have the old device with the app installed?’, select ‘No’.
You’ll then be asked to enter your memorable answer and password. Select ‘Start activation’ and we’ll send a validation code by email. Enter this in the app then arrange for an activation code to be sent by SMS. Once this is entered, you can set up a new Digital Secure Key password.

You can use our digital banking help tool to help if you’re having trouble with your Digital Secure Key.

If you don’t have a valid UK mobile number or email address recorded with us or they’ve been updated recently, you may not be able to complete this process immediately. Please contact us on 03456 002 290 (+44 1226 261 226) if you need more help setting up your Digital Secure Key.

You can use our mobile banking app on:

iPhones and iPads running iOS 12 or higher
Android devices with an operating system of 5.0 or higher

If you’re using an older operating system, please update it within the settings on your device.

If you have a newer device and want to transfer your mobile banking app, you will need to transfer your Digital Secure Key. Here’s how to do it.

If you can’t do this, you’ll need to ask for a physical Secure Key so you can continue using online banking. You can do this by calling 03457 404 404 or visiting your local branch.

Your available balance shows the cleared funds that are available for you to withdraw or make payments with. Your available balance may differ from your account balance because it takes into account any pending payments, for example when you use your debit card to buy goods or services and the amount isn’t yet showing on your statement, but excludes any cheques that haven’t yet cleared. From 24 November 2019, it does not include any arranged overdraft limit.

If your phone's date and time is not set to update automatically, then your Digital Secure Key codes may not work. Please check this and try again.

More ways to bank

Online banking

Telephone banking

Branch banking

iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).