Mobile Banking

HSBC UK
Ways to bank
Mobile banking

Banking from the palm of your hand

The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. Discover an ever growing range of services and features on the app to make your banking more convenient.

Download the app

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Why use the app?

Plan ahead

Use our money management tools to stay on track of your spending and work towards your future goals.

Chat with us

Chat with us at a time that’s convenient for you with 24/7 support on mobile chat.

Deposit cheques

Pay one or more cheques into your eligible HSBC account with a limit of £2,000 per day.

Confirm online card payments

Keep yourself safe from fraud by confirming online card payments in the app.

Key App Features

Check out some of the key features of our mobile app:

Digital Secure Key

Get peace of mind and convenience with a Digital Secure Key.
Mobile statements

View and download global versions of your statements.
Biometrics

A simple and secure way to log on to our mobile banking app.

Easy transfer and payments

Move money between your accounts, send money to friends and family and pay bills.
Mobile app on multiple devices

Access the full app on up to 3 devices, adding or removing them at any time.
Freeze your card

You can temporarily freeze your card if you've lost it but think it might turn up. It's easy to unfreeze it once you find it.

For a full list of features, read our guide to banking from home.

Getting started

Watch our short video on how to set up the HSBC UK Mobile Banking app for the first time.

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Download the app

Tap the logo you need or scan the QR code, and it’ll take you straight to the app in your app store.

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Scan this QR code to launch or download the HSBC UK Mobile Banking app on your devices app store.

Security and protection

Our Secure Key gives you added protection when you’re using mobile banking because it generates a code which only you will have access to. You must enter this code as well as your normal username and password.

This is known as two factor authentication.

Find out more about staying safe when banking digitally.

Find out more on how to register for digital banking

When you register for digital banking, you’ll opt out automatically of receiving paper copies of certain statements and documents.

You’re welcome to opt back in to receiving these. Just go to ‘Communication preferences’ in online banking or contact us

Frequently asked questions

When an update is completed for an app or iOS or Android operating system on a device with low memory, some apps are removed and then reinstalled. If our app is removed, you’ll need to set up a new Digital Secure Key.

You can use our digital banking help tool to help if you’re having trouble with your Digital Secure Key.

If you don’t have a valid UK mobile number or email address recorded with us or they’ve been updated recently, you may not be able to complete this process immediately. Please contact us on 03456 002 290 (+44 1226 261 226) if you need more help setting up your Digital Secure Key.

Our mobile banking app is available on iPhones and iPads running iOS 13 or higher, but you need to be on iOS 14 or higher to use our latest features.

On Android devices, the app is available on Android 7.0, but you need to be using Android 8.0 or higher to use our latest features.

If you’re using an older operating system, please update it using the settings on your device.

If you can’t use the mobile app, you can ask for a physical Secure Key so you can access online banking. You can do this by calling 03456 002 290 or by visiting your local branch. Please allow up to 10 working days for delivery.

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Digital Secure Key:

If you’ve forgotten your Digital Secure Key PIN, open the HSBC UK Mobile Banking app, select the ‘Forgotten Digital Secure Key PIN’ link and follow the on-screen instructions to set up a new PIN.

If you've locked your Digital Secure Key, open the HSBC UK Mobile Banking app, select the 'Reset Digital Secure Key PIN' option and follow the on-screen instructions to reset.

Physical Secure Key:

If you enter an incorrect PIN, you'll see the message 'FAIL 1'. Press the green button to enter your PIN again. You'll have 3 attempts to enter your PIN correctly. After the 3rd incorrect attempt ('FAIL 3'), the Secure Key will become locked and will display a 7-digit code on screen whenever it's turned on.

To continue using online banking, you’ll need to reset your PIN. To do this, go to our online banking log on page, enter your username, select the '?' icon and then ‘Forgot your Secure Key PIN’. Follow the on-screen instructions to reset your PIN.

Your available balance shows the cleared funds that are available for you to withdraw or make payments with. Your available balance may differ from your account balance because it takes into account any pending payments, for example when you use your debit card to buy goods or services and the amount isn’t yet showing on your statement, but excludes any cheques that haven’t yet cleared. From 24 November 2019, it does not include any arranged overdraft limit.

Find out more about understanding your balance.

If your phone's date and time is not set to update automatically, then your Digital Secure Key codes may not work. Please check this and try again.

More ways to bank

Online banking

Telephone banking

Branch banking

Banking at home

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HSBC Digital Banking terms and conditions (PDF)

Banking from the palm of your hand

Download the app

Why use the app?

Plan ahead

Chat with us

Deposit cheques

Confirm online card payments

Key App Features

Getting started

Watch our short video on how to set up the HSBC UK Mobile Banking app for the first time.

Download the app

Security and protection

Find out more on how to register for digital banking

Frequently asked questions

Why can’t I generate a security code?

What devices can I use the HSBC UK Mobile Banking app on?

How do I set up the HSBC UK Mobile Banking app on a new device?

What if I've forgotten or locked my Secure Key PIN?

Why is there a difference between my balance and available balance when I log on to the app?

Why is the security code generated on my mobile banking app not working?

More ways to bank

Online banking

Telephone banking

Branch banking

Banking at home

Customer support