Mobile Banking

The HSBC UK Mobile Banking app. Your new way of banking.

App features

Download the app

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Getting started

If you are not yet a Digital Banking customer:

Download the HSBC UK Mobile Banking app from the app store.
Accept the terms and conditions.
Select 'Register for Mobile and Online Banking'.
Follow the on screen instructions to register and activate your Digital Secure Key.

If you are already registered for Digital Banking:

You can access the HSBC UK Mobile app using your current log on details.

Simply download the app, accept the terms and conditions and select 'Log on'.

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Things to come

We’ve been listening to your feedback and here's a taste of things to come:

Global Transfers (between my HSBC accounts)

A quick and easy way to send money between your global HSBC accounts
Transaction Alerts

Receive push notifications whenever you complete a transaction
Rename Accounts

Personalise your account in the way that you want

Other features

FAQ's

In the face of increasingly sophisticated online and mobile threats, the HSBC UK Mobile Banking app uses the Secure Key which gives you valuable added protection. Both the Physical Secure Key and Digital Secure Key are used as part of the two-factor authentication process. Your Secure Key generates a new security code frequently to help ensure only you can access your accounts. We have introduced the Digital Secure Key to provide you with an alternative to the Physical Secure Key.

When an app, iOS or Android operating system update is completed on a device with low memory, some apps are removed and then reinstalled. If our app is removed, you will need to set up a new Digital Secure Key.

You can set up a new Digital Secure Key by following these simple steps:

Open the app and enter your username.
You will see a notification advising ‘Digital Secure Key not activated for this App’. Please Select ‘activate for this App’.
When asked ‘Can’t generate a security code?’, select ‘No, send me an activation code’.
You will then be asked to enter your memorable answer and password and can then select ‘start activation’. We will send a validation code by email. Enter this in to the app then arrange for an Activation Code to be sent by SMS. Once entered you can set up a new Digital Secure Key password.

If you don’t have a valid UK mobile number or email address recorded with us or they have been updated recently – you may not be able to complete this process immediately. Please contact us on 03456 002 290 (+44 1226 261 226) if you need more help setting up your Digital Secure Key.

There will be occasions when there will be a difference between the balance of your account and the available balance. This may be due to, for example, a pending debit card payment due to leave the account or a cheque paid into the account that has not yet cleared.

iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).

The HSBC UK Mobile Banking app. Your new way of banking.

App features

Download the app

Getting started

If you are not yet a Digital Banking customer:

If you are already registered for Digital Banking:

Things to come

Other features

FAQ's

How secure is the HSBC UK Mobile Banking app?

Why can’t I generate a security code?

What devices can I use the mobile banking app on?

Why is there a difference between my balance and available balance when I log into the app?

Why is the security code generated on my mobile banking app not working?

More ways to bank

Online banking

Telephone banking

Connected Money

Customer support