Banking from the palm of your hand
Why use the app?
Pay cheques into your eligible HSBC account worth up to £500 (daily limit of up to £750), so no need to visit a branch.
Key App Features
Easy transfer and payments
Move money between your accounts, send money to friends and family and pay bills.
Mobile app on multiple devices
Access the full app on up to 3 devices, adding or removing them at any time.
Freeze your card
You can temporarily freeze your card if you've lost it but think it might turn up. It's easy to unfreeze it once you find it.
For a full list of features, read our guide to banking from home.
Digital banking registration
Watch our short video on registering for mobile and online banking.
Download the app
Security and protection
Our Secure Key gives you added protection when you’re using mobile banking because it generates a code which only you will have access to. You must enter this code as well as your normal username and password.
This is known as two factor authentication.
Find out more about staying safe when banking digitally.
Find out more on how to register for digital banking
When you register for digital banking, you’ll opt out automatically of receiving paper copies of certain statements and documents.
You’re welcome to opt back in to receiving these. Just go to ‘Communication preferences’ in online banking or contact us
Frequently asked questions
Why can’t I generate a security code?
What devices can I use the mobile banking app on?
How do I set up the mobile banking app on a new device?
What if I've forgotten or locked my Secure Key PIN?
Why is there a difference between my balance and available balance when I log on to the app?
Why is the security code generated on my mobile banking app not working?
iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).