Biometrics is a new technology which uses human features to make logging on more secure. Instead of needing to remember a password, you can use fingerprint or face recognition.

Use your fingerprint to log on to the mobile banking app

Your fingerprint is an excellent security device; you've always got it with you and no two are exactly the same. With the right kind of mobile device, you can use your fingerprint to log on faster to the HSBC UK Mobile Banking app or generate a security code on your Digital Secure Key. 

man with his phone

Android

To use Android Fingerprint you'll need:

  • the latest version of the HSBC UK Mobile Banking app
  • to have chosen a Digital Secure Key
  • to have a compatible phone and operating system

How to enable Android Fingerprint in our app

  1. Make sure Android Fingerprint is already set up on your phone. You'll also need to have a passcode or screen lock.
  2. Log on to the HSBC UK Mobile Banking app and follow the instructions on the screen. 
  3. You can also set up Android Fingerprint from 'Security Settings' when logged on. If you reinstall our app, we’ll prompt you again to enable your biometric information next time you log on. 

Compatible phones

To enable Android Fingerprint, your phone must be running Android 8 or above and have fingerprint log on functionality.

  • Samsung Galaxy C9 Pro1
  • Samsung J61
  • Samsung A8 star1
  • Samsung A6 plus1
  • HTC U12+2
  • LG G63
  • LG G6+3
  • LG V20+3
  • LG V30+3
  • LG Q Stylus+3
  • Google Pixel4
  • Google Pixel 24
  • Google Pixel 2 XL4
  • Sony Xperia XZ25
  • Sony Xperia X72 Premium5
  • Xperia XZ35

Apple

To use Touch ID you'll need:

To use Touch ID you'll need:

  • an Apple iPhone 5s, 6 or above, or an Apple iPad 5th generation6 or above6
  • the latest version of the HSBC UK Mobile Banking app
  • to have chosen a Digital Secure Key

To use Face ID you'll need:

  • an Apple iPhone X6 or above or an Apple iPad 5th generation6 or above6
  • the latest version of the HSBC UK Mobile Banking app
  • to have a chosen a Digital Secure Key

How to enable Touch ID in 4 simple steps

  1. In your device settings, make sure you've registered your fingerprints in the 'Touch ID & Passcode' section.
  2. Now open the HSBC UK Mobile Banking app and log on using your Digital Secure Key password.
  3. Once logged on to the mobile app, select ‘More’ > ‘Security settings’ > ‘Enable Touch ID’.
  4. Scan your fingerprint for verification.

How to enable Face ID in 4 simple steps

  1. In your device settings, make sure you've registered your face in the ‘Face ID & Passcode’ section.
  2. Now open the HSBC UK Mobile Banking app and log on using your Digital Secure Key password.
  3. Once logged on to the mobile app, select ‘More’ > ‘Security settings’ > ‘Enable Face ID’
  4. Scan your face for verification.

Important security information

When you enable biometrics, any fingerprint or face stored on your device, now or in the future, can be used to log on to the HSBC UK Mobile Banking app. You should only enable biometrics if you're the only person who has fingerprints or faces registered on your device.

More information about keeping your device and security details safe and secure are available in the security section of the Terms & Conditions for the HSBC UK Mobile Banking app. You can find these in the app menu.

Frequently Asked Questions

  1. Samsung and all device names listed are trademarks of Samsung Electronics Co. Ltd.
  2. The HTC logo, HTC BoomSound, HTC Ultrapixel and HTC Sense are trademarks of HTC Corporation. Android is a trademark of Google, Inc.
  3. The LG logo and LG are trademarks of LG Corp.
  4. Google and Google Pixels are trademarks of Google LLC.
  5. Xperia and the XPERIA logo are trademarks or registered trademarks of Sony Mobile Communications Inc.
  6. Apple iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc.