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Latest scam warnings

On this page we'll regularly keep you updated about the latest types of scam.

If someone contacts you out of the blue by phone, email or text message:

Stop – taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge – could it be fake? It's OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect – contact someone you trust, such as a friend or family member and contact the company directly.

More ways to stay safe online

We also regularly post warnings about common scams on our social media channels FacebookInstagram and Twitter.

HSBC Fraud & Cyber awareness app

The HSBC Fraud and Cyber awareness app keeps you up to date with current scams, fraud trends and guides to help protect you and your money.

Get the latest alerts straight to your phone. You can also share content to your social channels, and test your knowledge with our range of quizzes.

June 2024: Courier fraud

Fraudsters may contact you posing as a police officer or bank official to try to trick you into handing over:

  • Bank cards
  • Cash
  • Personal information
  • Valuable items such as gold, jewellery, phones and laptops

They offer to send a courier to collect them from you. 

They try to create a sense of urgency or fear, saying you must take immediate action to protect your money, or help them with a fake investigation.

Spot the signs

Someone claiming to be from your bank or local police force calls you to confirm personal details such as your name, address and PIN number. 

They may suggest you call them back to prove they are genuine. They then stay on the line. When you try to call back there’s no dial tone, and you connect straight back to them. 

They claim their systems have spotted a fraudulent payment on your card, or that it’s due to expire and needs replacing. They offer to send a courier to collect your bank card. 

They claim there’s an investigation. You’re asked to withdraw money or buy expensive items and hand these over to a police officer or courier, who will return everything once the investigation is complete.

You may also be told that money has been taken from your bank account by corrupt banking staff. The fraudsters may ask you to lie to your bank or bypass security measures to ‘help’ the investigation. 

It’s important that you never lie to your bank. 

How to stay safe

Remember that HSBC or the police will never call you to verify personal details or your PIN. We’ll never offer to send a courier to pick up your card. 

Remember to Take Five. Hang up and wait 5 minutes before calling your bank, using the contact number on the back of your card. Ideally, use a different line to call back, as fraudsters may stay on the line after you’ve hung up.

Only ever hand over your banking cards at an HSBC branch. If the card is cancelled, you should destroy it yourself by cutting directly into the chip.  

May 2024: Holiday scams

Holiday booking scams

Have you spotted a last-minute holiday deal on social media? Does the travel company only accept payment by bank transfer? Be careful – this could be a scam. 

Fraudsters are creating fake adverts and emails to scam holidaymakers. They often impersonate travel companies to trick people into visiting a bogus website. 

These websites can look very convincing, and some may even be clones of real travel companies. Fraudsters may ask you to pay for your holiday by bank transfer – this makes it much harder for you to get your money back. 

Holiday cancellations

Fraudsters can use a flight or hotel booking cancellation as a way to scam holidaymakers. They may:

  • Send emails posing as your travel company and ask you to claim a refund by going to a fake website
  • Pretend to be from your hotel and ask you to cancel and rebook with them directly to ‘save money’ or fees

You may also get a call from a ‘refund agent’. These scammers may promise a quick refund if you hand over your bank details, sometimes asking for upfront payments disguised as fees. 

How to stay safe

  • Be careful of deals that come directly to you, especially if they’re out of the blue
  • Always research the travel company if you’ve never heard of them before
  • Always check if your travel company is protected by ABTA or ATOL – you can do this by searching on the ABTA website or by entering the firm name and reference number on the ATOL database

April 2024: Ticket fraud

Avoid buying gig, festival or sports tickets from anyone apart from official vendors, the box office or reputable fan seller sites.

If you do, you could be a victim of fraud.

Criminals typically pose as a seller and post on social media or an online marketplace. 

They'll tell you they’ll post or email the tickets once you’ve transferred the money to their bank account.

But when you try to contact them after nothing’s arrived, they’ve disappeared off the face of the earth.

This happens to thousands of music, sports and other fans every year who get tricked into buying fake or non-existent tickets.

Remember to:

  • Buy tickets only from the venue’s box office, official sellers or reputable fan sites
  • Don’t click on social media, text or email links or attachments offering tickets, as they could link to fraudulent or malware sites
  • Avoid paying for tickets via bank transfer
  • Check sellers’ privacy and returns policies
  • Keep receipts until after the event

March 2024: Tax year scams

Be on the lookout for scam emails and texts from fraudsters posing as HMRC as the tax year ends in April. 

Scammers send bogus messages claiming to be from HMRC. These can be harder to spot around the end of the tax year, when you might also be expecting real alerts from HMRC. 

They may try to trick you into handing over your account or card details by claiming you’ve received a tax rebate. Or they may send fake bank details to fool you into sending your tax payments to the scammers instead of to HMRC.

How to stay safe

Don’t let your guard down. If you get an email or message from HMRC, stop and think. Could it be a scam? HMRC will never ask you to hand over confidential information like passwords, one-time passcodes (OTPs) or your PIN. You should also never share your HMRC login details.

If you’re contacted and think it might be a tax scam:

  • Don’t reply
  • Don’t click on any links
  • Don't open any attachments

If you need to contact HMRC, only use phone numbers, links or web addresses from official websites or letters.

February 2024: Gold purchasing scams

If someone asks you to buy gold and hand it to them for safekeeping, it’s a scam. 

Fraudsters are tricking people into buying gold, other precious metals, or jewellery and then physically handing it over to criminals. 

They may pose as police, bank employees, or other government officials (or all of these together) to make you believe your money is not safe in the bank.  

What to look out for

The exact details of each scam can vary. They may involve more than one scammer posing as different organisations. They may tell you:

  • You have been a victim of fraud within the bank and shouldn’t trust them
  • You are helping a police investigation
  • Your money is counterfeit
  • You need to buy gold or jewellery to stay safe

Scammers will make you believe they are helping you to trick you into giving them gold. They might ask you to buy it from a reputable supplier. 

The police and government agencies will NEVER ask you to buy gold. Anyone who does this is trying to trick you.

How to stay safe

Stop and think. If you are asked to buy gold to stay safe, it is a scam. Legitimate fraud investigations will not ask you to do this.

If someone contacts you or asks you to buy or hand over gold or jewellery, hang up immediately. 

If you think you’ve been a victim of fraud, call the number on the back of your HSBC card immediately. You can also make a report to Action Fraud.

February 2024: Romance scams

Met a new partner or friend online? Are they unable to meet in person? If they ask you to send them money, it could be a fraudster using a fake identity to scam you.

How romance scams work

Criminals set up fake profiles on dating sites or social media, and build ‘relationships’ with victims who think they’re talking to a real person. They build trust, often over months of chatting and even phone calls. There’s usually a believable reason they can’t meet in person. Then they play on your emotions to trick you into sending them money.

It’s easy to be fooled – read how Marjorie lost £100,000 to a romance scam.

Spot the signs of romance scams

A scammer you’ve only met online might ask you for money and say things like:

  • They are abroad and need money for travel to visit you
  • They have a sick relative who needs medical care
  • They have a business problem and need a loan to tide them over
  • They’re waiting for an inheritance but need funds to access their money

If someone you’re talking to online asks for money, stop and think. Check in with family or friends you know in person for a second opinion. 

How to stay safe

Never send money to someone you haven’t met in person. They might not be who they say they are.

What to do if you think you’ve been a victim

Call us using the number on the back of your card if you think you’ve been the victim of a romance scam.

January 2024: Hotel booking payment scams

Scams involving hotel bookings are on the rise. 

If you’re making payments for hotels or holidays, take extra care to protect yourself from fraud.

What to look out for

Some hotels have recently been compromised by scammers, which also impacts major booking platforms. 

  • Fraudsters send messages or links asking for payments which may come directly from your booking app or platform
  • These messages often contain accurate booking information, like your hotel name or holiday dates - this makes it hard to spot it’s a scam
  • They might say there’s a problem with your card, or that your booking was cancelled and you need to pay again

Clicking payment links in messages like these allows scammers to take your payment instead of the hotel.

How to protect yourself

Stop and double check before making hotel or holiday payments. Call your hotel directly if you receive an unexpected request for payment, even if this comes through an official booking platform or app.

If you think you’ve been a victim

Call the number on the back of your card immediately if you think you’ve been a victim of fraud.

You can stay up to date with alerts about latest scams by downloading the HSBC Fraud and Cyber Awareness app.  

November 2023: Black Friday scams

Fraudsters are out to fool people during Black Friday with deals that don’t exist. These are called purchase scams.

Purchase scams happen when you pay for a product or service that doesn't get delivered. This means your money is lost.

Watch out for offers that:

  • Feature a too-good-to-be-true deal or discount
  • Have 'limited availability' to encourage you to act quickly
  • Are advertised on social media or other online marketplaces

Remember to:

  • Use safe sites when shopping
  • Research the retailer online to make sure they’re legitimate
  • Research the item you want to buy

Find out more about purchase scams and other common scams.

October 2023: Mobile app fraud

Beware of downloading fake or fraudulent apps onto your mobile phone.

How mobile app fraud works

Criminals can make fake or fraudulent apps. They try to trick you into downloading them onto your phone by clicking unsafe links, or not using your phone’s official app store.

These fake mobile apps contain malware, which can block, redirect or impersonate legitimate apps including the HSBC Mobile Banking app. One of these fake apps is called ‘PDF AI’. It impersonates a genuine app with a similar name.

The fake apps ask for personal information like usernames or credit card details. This may be to trick you into thinking you’re logging on to your banking app. Criminals could then use your information to try and steal your money.

How to spot fake apps

  • You might be asked to download them from somewhere other than your phone’s official app store
  • Spelling mistakes on log on pages
  • You might be asked you to do something different to how you usually log on

How to stay safe

It’s up to you to make sure you keep your phone safe. We’re reporting the fake apps we’re aware of, but criminals make new ones or change the names all the time. Protect yourself by:

  • Not clicking on unexpected or suspicious-looking links
  • Updating to the latest version of your phone’s operating system
  • Keeping apps up to date

Where to get help

Your phone company’s product support team can help you if you’re worried you might have installed malware through a fake app. 

If you think you’ve been scammed, call the number on the back of your HSBC card straight away.

September 2023: High street discount scams

When high street shops close down, scammers pretend to sell off their stock.

You may see fake websites claiming to offer big discounts for retailers which have actually gone out of business.

What to look out for:

  • Strange-looking web addresses
  • Web addresses which are slightly different from the genuine one
  • Deals or discounts that seem too good to be true

Remember to:

  • Use safe sites when shopping online
  • Research the retailer online to make sure they’re legitimate

Find out more about purchase scams and other common scams.

If you think you've been scammed, call the number on the back of your HSBC card straight away.

August 2023: Deepfake technology

Deepfake technology is an escalating cyber security threat.

This technology uses software and machine learning to make content that realistically replicates voice, mannerisms, or vocabulary. The aim is to trick you into believing that what you see or hear is authentic and trustworthy.

Criminals are investing in this type of technology to create fake celebrity endorsements, to convince customers and build credibility for fake products and services.

How to spot a deepfake:

  • Obvious blinking – people may appear to blink abnormally
  • Lip syncing – the person's voice may appear to be out of sync and have a patchy skin tone when talking
  • Flickering – fine details, such as hair, are hard to render for deepfakes. The video may flicker around the edges of faces
  • Jewellery and teeth – badly rendered jewellery and teeth can be a giveaway, as can strange lighting effects

How to stay safe:

  • Do not act immediately
  • Visit a trusted source, such as a genuine website or social media account, to verify what is being said or done
  • Be mindful of your personal information and who is in your social media network

July 2023: Call diversion scam

Call Diversion is a feature available through your telephone provider which lets you divert calls to almost any phone, including your mobile. You may be charged a fee by your provider for using the service.

You can dial:

  • *21 to divert calls
  • *61 to divert any missed calls
  • *62 to divert calls when your phone is switched off
  • *67 to divert calls when your phone is engaged

Fraudsters are impersonating bank staff, claiming they need to confirm information by dialling a code, usually sent via text. Watch out for unexpected messages which ask you to dial one of these codes on your phone. 

They will ask you to dial a call diversion code followed by a phone number and #.

For example, you may be asked to dial *21+447XXXXXXXXX#.

Dialling these numbers will not confirm any information with HSBC. Instead, this will send a request to your telephone provider to divert phone calls to the number stated after the *21.

This will be a number owned by fraudsters, who will then be able to answer your calls. 

If you’re a victim to this type of scam, call ##002# to cancel active call diversions. You’ll receive a notification when the cancellation is successful.

You should also contact HSBC using the number on the back of your card and inform your telephone provider.

June 2023: ‘Clone firm’ or ‘brand cloning’ investment scams

Fraudsters may set up fake firms using the name, address, and ‘Firm Reference Number’ (FRN) of real companies authorised by the FCA. The FCA refers to these as clone firms

Fraudsters may also impersonate firms and their real employees. Once set up, these fraudsters will try to convince you that they're the real firm by sending you sales materials linking to legitimate websites or sending literature copied from legitimate firms.

The FCA advises anyone considering an investment opportunity to check the Warning List of firms. The list is updated daily and the FCA recommends avoiding unauthorised firms.

The FCA also advises to use the phone number on the FCA Register to contact an authorised firm to make sure you’re dealing with the real firm.

The specific details of a firm, such as the telephone number and website address, can be verified on the FCA Register.

You can protect yourself further by:

  • Rejecting unsolicited investment offers whether made online, on social media, or over the phone
  • Seeking impartial advice before investing
  • Being cautious, even if you initiated contact

If you think you've been scammed, call your bank immediately using the number on the back of your card or from their website. You can report fraudulent activity directly to Action Fraud.

June 2023: Vehicle fraud

31% of 18-24 year-olds have been a victim of vehicle fraud.

In the UK, the favourite way to buy and sell vehicles is online. To help you do this safely, here’s some expert advice from the Vehicle Safe Trading Advisory Group (VSTAG).

Buying safely

If a deposit is requested, don’t pay more than you’re willing to lose

A potential scam associated with deposits are up-front transportation fees. You should only pay this fee once your car has been delivered.

Check the price

Does the price, condition, or mileage of the vehicle seem too good to be true? If so, perform a free valuation on Auto Trader.

If the vehicle is below market value, think twice and ask the seller questions. There may be some genuine underlying reasons why the vehicle is under-priced.

See the vehicle in person and make sure it exists before making a payment.

You can also pay by credit card for extra security.

To find out more about vehicle fraud, read our Purchase Scam Case Study and see Get Safe Online’s Buying and Selling Vehicles Online tips.

May 2023: Mobile fraud

Fraudsters are targeting customers to gain access to banking apps on mobile phones, a senior UK fraud officer has said.

Detective Superintendent John Roch stated that the technology behind the apps is secure, but fraudsters are getting better at exploiting human behaviour:

"It's only a phone but if you take that out without the right precautions and protections around it, you are essentially walking around with a bag of cash. If you start to think of it like that, would you walk into a bar, put it down and turn your back on it? Probably not."

Fraudsters commonly ‘shoulder surf’ their victims to catch them entering their PIN before stealing the phone. Victims are often unaware that someone is observing them. 

Fraudsters then use the PIN to unlock the phone and try the same PIN to access banking apps.

They will also search the phone's notes section for security details or PINs.

How to stay safe:

  • Enable biometric security (face or finger print) if possible
  • Use different security details for unlocking your phone and accessing banking apps
  • Stay vigilant when entering your PIN and do not share it
  • Don't save your security details or PINs in your phone’s notes
  • Enable ‘Find My’ on your device to find, lock, or erase your device
  • Make a note of your phone's IMEI number (a unique number for identifying devices on mobile networks) so your phone provider can disable your stolen phone

If your phone is lost or stolen, you should:

  • Report the loss to HSBC and your mobile phone provider immediately
  • Ensure the lost device is removed as a registered device within HSBC Mobile Banking
  • Remove any linked cards in your digital wallet
  • Stay alert to fraudsters pretending to be your device’s manufacturer
  • Think twice before tapping on any links and visit their website directly

April 2023: Never share one-time passcodes

Fraudsters may contact you claiming to be from HSBC and appear genuine.

They will claim you need to take action to protect your account because it's been compromised. They may ask you to:

  • Share a one-time passcode
  • Delete your HSBC UK Mobile Banking app

Doing either of these could give a fraudster access to your money.

We will NEVER contact you and ask you to share your security details or one-time passcodes.

These codes should never be shared. They are one time use, numeric codes which are used to confirm your identity or approve genuine transactions you've made.

The codes will not initiate a refund or reverse a transaction.

If you've shared any security details, call us using the number on the back of your card and report it to Action Fraud.

Find out more about managing your devices registered for mobile banking.

March 2023: WhatsApp scams

Criminals pose as loved ones and send messages out of the blue. Sometimes, conversations start on text and move to WhatsApp.

They will:

  • Pretend to be a loved one, often children, asking for money urgently due to an emergency.
  • Pretend to be someone you know and ask you save their new contact number, so when they message you to send money a few days later, it seems more realistic as it’s from a ‘known contact’.
  • Claim to be a friend that has sent you their code by accident and ask you to help them by sending it to them. Once the criminal has this code, they can login to your WhatsApp account and lock you out.

Trading standards officers say these messages can be very convincing and plausible.

Always remain vigilant when using online platforms to talk to family or friends.

If you're not sure that someone is who they say they are, the best way to check is to call them using a phone number you know to be genuine. By speaking to them verbally, you'll know it's their voice.

If you receive a message out of the blue, remember:

  • Don't reply
  • Delete the message
  • Forward it to your mobile operator on 7726

Never share one-time passcodes used to check your identity.