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Secure Key: Frequently asked questions

Get help logging on to mobile and online banking

Setting up a new Secure Key

Logging on with your Secure Key

Resetting your log on details

Switching or replacing your Secure Key

Managing your devices

Error messages on your physical Secure Key

Updating your contact details

Useful links


Our top priority is to make sure your money and personal data is secure. Learn more about our promise to you.


Send money, view statements and stay secure.

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