Secure Key | Digital Secure App

What is a physical Secure Key or Mobile Banking PIN?

We take your online safety very seriously. If you use online or mobile banking, our physical Secure Key or Mobile Banking PIN gives you added protection against fraud as they generate temporary codes so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

Get help with logging on

Having any trouble with your physical Secure key or Mobile Banking PIN? This tool will give you all the information you need.

Digital banking help tool This link will open in a new window

Frequently asked questions

You can set up app access on up to 3 different devices.

To find out how, follow the step-by-step instructions on our Digital Banking Help Tool.

Once you’re set up on your new device, you can remove your old one:

Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code', then 'Manage devices'
Select and remove the device you don’t need anymore

It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If you can still use the physical secure key, you could look to upgrade to a Mobile Banking PIN by downloading the HSBC UK Mobile Banking app. Alternatively, you can call 03456 002 290 to order a new one.

If your physical secure key is lost, stolen or unable to be used, call 03456 002 290, so we can deactivate it.

You can then either upgrade to a Mobile Banking PIN, or order a replacement.

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.

A Mobile Banking PIN is compatible with normal VoiceOver (iOS) or TalkBack (Android) features. If you can't use a Mobile Banking PIN, and you'd like to discuss other options, contact us on 0345 600 2290.

Yes. We have our digital banking help tool, which has visual guides on how to sort out any Secure Key or log on issues. If you can't find your answer there, select 'Need help?' on the right of this screen.

To set up or activate a Physical Secure Key (PSK), go to our Digital Banking Help Tool, select 'How do I activate my new Secure Key', choose the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, you should see directions on what to do next.