Travel insurance is designed to cover for unforeseen events. Because of rolling, global media coverage, from 17 March coronavirus is now a known event. This means you will not be covered for any claim relating to the current global crisis COVID 19. For further information you should refer to your policy wording (specifically page 18 clause 13).

Premier Worldwide Travel Insurance is available to HSBC Premier account holders. Check eligibility.


What's covered?

Our cover gives you, your partner and any dependent children/grandchildren worldwide protection. That means we're here to help whether you've booked a long weekend in the UK, skiing in the Alps or travelling overseas.

Premier Worldwide Travel Insurance is provided by Aviva Insurance Limited. Policy terms and conditions apply.

Please review the Premier Worldwide Travel Insurance Product Information Document below for an overview of the features, limitation and policy exclusions.

Before you travel

Coronavirus advice

Read our Frequently Asked Questions on how the coronavirus outbreak might affect your Travel Insurance.

Flybe advice

Find out whether you’re covered if you’ve booked flights or holidays with the collapsed airline Flybe.

For full details of the policy cover and our privacy notices please review the Policy Wording and Privacy Notice below.

If you're travelling in the EU, see how Brexit could affect you.

In case of a no deal Brexit, we have put together some FAQs to support our customers and guide them through the potential  impacts. Please see our travel insurance Brexit FAQs.

Make a claim

Be sure to contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible. 

Travel claims line

0800 051 7459

Lines open 24 hours a day
Calls may be monitored or recorded.

Customer services

03457 707070

Lines open 24 hours a day
Calls may be monitored or recorded.

Medical assessment

0800 051 7457

Lines open 8am to 9pm Monday to Sunday (closed Christmas Day, Boxing Day and New Year’s Day)
Calls may be monitored or recorded.

Medical emergency

Outside the UK (+44) 1603 605 135

Inside the UK 0800 051 7458

Lines are open 24 hours a day, 365 days a year. Calls may be monitored or recorded.

Frequently Asked Questions