Make a claim in minutes
Before you make a claim - either by phone or online - please make sure you have:
your insurance policy number
receipts, quotes or invoices
an estimate of the size of the affected area
photos of damaged or lost property (if you have any)
Make a home insurance claim online
It only takes 10 minutes to make a claim online. If you file your claim between 08:00 and 18:00 Monday to Friday, our insurer - Aviva - will come back to you within 2 hours to progress it.
Make sure you’ve got all your claim details to hand before you begin as you can’t save the form once you’ve started.
Make a home insurance claim by phone
If there's been an emergency or if you’d like to make a claim over the phone, call our insurer - Aviva - so they can help you as soon as possible. Lines are open 24/7.
Some examples of emergency situations are:
your home is unsecure due to damaged locks, doors or windows
there's standing water in your home as a result of flooding
there's ongoing dripping or leaking water
your home is uninhabitable
there's any risk of injury to you or anyone else from hazards like falling masonry or electrocution
In the interests of security for all parties, telephone calls may be monitored and/or recorded.
More home insurance claim options
Make a legal claim
Access home emergency services
Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded.
Manage your home insurance policy
Renewing or amending your home insurance policy
If you would like to talk about your policy, renew it or make any amendments, please call us on:
To learn more about how we calculate your renewal quote, see your home insurance price explained.
Cancelling your home insurance policy
You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.
If you would like to cancel your home insurance policy, please call us on:
Lines are open 08:00 to 20:00 Monday to Friday, 08:00 to 16:00 on Saturdays and 10:00 to 16:00 on Sundays. On public holidays, opening hours may vary.