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Home insurance support

Find out how you can manage your policy, and how we can help if you need to make a claim.

Make a home insurance claim

Before you make a claim, make sure you have:

  • your insurance policy number

  • details of what you're claiming for

  • an estimate of the size of the affected area
  • relevant receipts, invoices or quotes


All home insurance claims are handled by Aviva.


Make a claim online

It only takes 10 minutes to tell us what's happened and start your claim. Where possible, you’ll get an instant decision. Aviva will contact you within 2 hours if they need to talk to you. This will be between 8:00 to 18:00 Monday to Friday, or 8:00 to 16:00 on weekends.

Make sure you’ve got all your claim details to hand before you begin as you can’t save the form once you’ve started.

Make a claim by phone

If there's been an emergency or if you’d like to make a claim over the phone, call our insurer, Aviva. They'll help you as soon as possible.

0345 300 5899

Lines are open 24/7. Calls may be monitored or recorded.

Other home insurance claim options

Legal expenses

Give the team a call for legal support. You could be provided with a lawyer and up to £50,000 of legal costs covered to pursue or defend a wide range of disputes.

0800 051 1715

Lines open 24/7. Calls may be monitored or recorded.

Home emergency cover

Give this number a call for expert help in the event of an emergency with your property such as, electrical and plumbing emergencies or lost keys.

0345 300 0959

Renew, amend or cancel your home insurance

Moving house or need to make changes to your policy? You can renew, change your cover or cancel your policy at any time.

If you’re thinking about cancelling your home insurance to save money, here are few things to consider before you make a decision.

Or, you can give us a call on:

0345 300 5898

Lines are open 8:00 to 20:00 Monday to Friday, 9:00 to 17:00 on Saturdays  and 10:00 to 16:00 on Sundays. On public holidays, opening hours may vary.


It's easy to answer your query online. Visit our Help page to find out how.