What would you like to do?
Make a claim online
It only takes 10 minutes to tell us what's happened and start your claim. Where possible, you’ll get an instant decision. Aviva will contact you within 2 hours if they need to talk to you. This will be between 8:00 to 18:00 Monday to Friday, or 8:00 to 16:00 on weekends.
Make sure you’ve got all your claim details to hand before you begin as you can’t save the form once you’ve started.
Make a claim by phone
Examples of emergencies
Lines open 24/7. Calls may be monitored or recorded.