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Fraud and security centre

Here to help you stay safe and secure when banking online


Be aware of the latest fraud scams

Whether you’ve been the victim of fraud or are looking to learn how to protect yourself, this page outlines key information you should know and what we do to keep you safe and secure online.

  • Report fraud

    You should contact us immediately if you suspect fraud on your account.

  • How to protect yourself

    Find out what steps you can take to keep yourself safe and secure when banking online.

  • How we protect you

    When you bank online with HSBC, you're protected by our global security network and by advanced security technology.

Report fraud

It’s important to report suspected fraud as soon as possible to limit the unauthorised transactions and to minimise the impact on both you and your credit record. 

Protect yourself from fraud


Read about the ways to stay safe online; from keeping software up-to-date to spotting fake emails and websites.


Read our guide to learn about some of the common types of fraud and scams and how to avoid them.


Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.


If we request documents from you, read how to upload items safely and securely with our online tool, Jumio.


Learn how to protect your card and PIN from fraud.


Learn how to block your card temporarily.


Read the simple and secure ways to get you up and running again.


Easier and safer access to your accounts. No need to remember any passwords.

How we protect you


We're working to protect you online.


Read about the set of initiatives we have in place to protect your money from financial crime.


Read about the voluntary code we have signed to help prevent these sorts of scams, and your rights if you have lost money to one.

More help with staying safe online

Watch videos on different types of fraud and financial crime on our YouTube channel.


HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police and business.


Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.


Cyber Aware is a government campaign designed to help you learn how to protect yourself online. 


The Financial Conduct Authority lists unsafe firms to help you avoid being a victim of investment fraud. 

It's easy to answer your query online. Visit our Help page to find out how.