Whether you’ve been the victim of fraud or are looking to learn how to protect yourself, this page outlines key information you should know and what we do to keep you safe and secure online.
- You should contact us immediately if you suspect fraud on your account.
- Find out what steps you can take to keep yourself safe and secure when banking online.
- When you bank online with HSBC, you're protected by our global security network and by advanced security technology.
It’s important to report suspected fraud as soon as possible to limit the unauthorised transactions and to minimise the impact on both you and your credit record.
Protect yourself from fraud
Learn how to stay safe online
Read about the ways to stay safe online; from keeping software up-to-date to spotting fake emails and websites.
Look out for fraud and scams
Read our guide to learn about some of the common types of fraud and scams and how to avoid them.
Report suspicious messages
Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.
How we protect you
Safe digital banking
We’ve made some important changes to the way you log on to mobile and online banking. Simple. Safe. Secure.
Read about the set of initiatives we have in place to protect your money from financial crime.
Get Safe Online
HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police and business.
Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.
Cyber Aware is a government campaign designed to help you learn how to protect yourself online.