Register - HSBC UK

Mobile Banking app

The quickest and easiest way to register for our
digital banking is by downloading our app and selecting. "Not registered for online banking?"

Scan the QR code to download

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Download the app

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Step by step guide to registering

1. Download the HSBC UK Mobile Banking app

Once you have downloaded the app select 'Not registered for online banking' on the welcome screen.

2. Verify your identity

Confirm your account details, your date of birth and Telephone Security Number.

3. Set up your log on details

You'll be asked to create your username and log on password.

4. Activate your Secure Key

Follow the on-screen instructions in the mobile app to activate your Digital Secure Key.

5. Registration complete

You're all set up and ready to go. You are now able to log onto both our mobile banking app and online banking.

6. Safety and security

We will never ask for your passwords or your full Telephone Security Number. Features such as biometrics provide an additional layer of safety to keep you and your money safe.

Register on a desktop device

If you would prefer to register on a computer or laptop device select 'Register now' below.

Need to reset your details?

If you're locked out of mobile or online banking or have you forgotten your log on details, we can help.

Our digital banking help tool will get you back online quickly and easily.

Digital banking help tool This link will open in a new window

More information

During registration you'll be asked to set up a Secure Key.

Your secure key will generate authorisation and log on codes with the use of a PIN (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Digital Secure Key on your mobile by downloading the HSBC UK Mobile Banking App. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on.

Once you've set up your new PIN to access the app, you'll be able to set up the app on 2 other devices. This will mean full access to the app and all its features across up to 3 devices. You can review these devices at any time, adding or removing as you like.

If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch. If you choose a Physical Secure Key you will not be able to access the Mobile Banking App.

More information about secure keys.

Your Telephone Banking Security Number is a 6 to 10 number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

What if i don't have a Telephone Banking Security Number?

If you do not currently hold a Telephone Banking Security Number and would like to set one up please contact us on 03457 404404.

What if i have forgotten my Telephone Banking Security Number?

If you have already set up a Telephone Banking Security Number but have forgotten it and need to have it reset please call us on 03456 002290.

Alternatively, you can visit one of our branches where a member of staff will assist you.

With our secure digital banking service you can:

see a detailed view of your balance and transactions
send money and pay bills
view or download your statements
report your card lost or stolen, or replace a damaged card
speak to our Live Chat team
access your secure messages
switch to online statements
add/remove a temporary card block
update your personal details
set up/manage/cancel standing orders and direct debits
apply for new products

Useful links

Online Banking

Manage your money 24/7 with online banking.

Mobile banking

Manage your personal accounts easily and securely from your mobile phone.

Secure Key

Stay safe online with the Physical or Digital HSBC Secure Key.

Secure Key troubleshooting

Solve any problems you're facing with your Secure Key.

iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).

When you register for digital banking, you'll opt out automatically of receiving paper copies of certain statements and documents.

*Device restrictions apply

Register for digital banking