Register for Online Banking

• You'll need your HSBC sort code and account number, your credit card number or your InvestDirect account number. You'll also need your telephone banking security number.
  
• Before using Online Banking for the first time we require you to set-up a 6 to 10 digit telephone banking security number. You may have already used it to identify yourself when telephoning us.
• If you have never set up your telephone banking security number before, or if you've forgotten it, you can call into a branch or call our contact centre to set one up or reset it. Over the phone we'll just need to take you through security in a different way.
  

During registration you'll be asked to choose and set up a Secure Key. 

You can choose to use a Digital Secure Key on your mobile phone or tablet by downloading the HSBC UK Mobile Banking app. Alternatively, you can have a Physical Secure Key.

Both Online Banking and the HSBC UK Mobile Banking app are protected by an additional layer of security when you log on with your Secure Key. This gives you extra protection against online fraud and identity theft.

Set up a Digital Secure Key using the HSBC UK Mobile Banking app on your compatible device.

This will give you full access to Online Banking as soon as you complete registration and log on.

If you don't have a compatible device or don't want a Digital Secure Key, we can give you a Physical Secure Key for delivery when you register for Online Banking or collect it when you register in a branch.