Register - HSBC UK

How to register for mobile & online banking

What you'll need:

Which accounts are eligible?

current account
saving account
mortgage
credit card
InvestDirect account

Where can I find my account details?

on your welcome letter
on bank statements
in your cheque book
in your paying-in book
in one of our branches

Where can I find my telephone banking security number?

If you’ve recently opened a current account online with us, you should receive it in the post in a few days.

_{If you don’t know your Telephone Banking Security Number, or are based outside of the UK, please call us on}_{03457 404 404}_{or (}_{+44 122 626 1010}_) from _{outside the UK).}

Start your registration

Here's where to register for mobile and online banking.

Download the app

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How it works

1. Download the HSBC UK Mobile Banking app

Once you've downloaded the app, select the option above to ‘Register now’.

2. Verify your identity

Confirm your account details, your date of birth and Telephone Security Number.

3. Set up your log on details

You’ll be asked to create your username and security questions.

4. Choose your Secure Key

For the easiest and quickest way to get access to online banking, select the Digital Secure Key and continue.

5. Save your validation code

Copy the 10-digit validation code on screen and open the HSBC UK Mobile Banking app.

6. Complete your registration on our app

Use your log on details on the app, then follow the instructions on screen to finish your registration.

Need to reset your details?

If you're locked out of mobile or online banking or have forgotten your log on details, we can help.

Our digital banking help tool will get you back online quickly and easily.

Digital banking help tool This link will open in a new window

More information

During registration you'll be asked to set up a Secure Key.

Your secure key grants you a higher level of protection online with its two factor authentication. Once activated, it is uniquely linked to you and will allow you to access all our Online Banking services.

Your secure key will generate authorisation and log on codes with the use of a PIN or password (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Digital Secure Key on your mobile by downloading the HSBC UK Mobile Banking App. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on.

If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch.

More information about secure keys.

Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

If you do not currently hold a telephone banking security number and would like to set one up please contact us on 03457 404404.

If you have already set up a telephone banking security number but have forgotten it and need to have it reset please call us on 03456 002290.

Alternatively, you can visit one of our branches where a member of staff will assist you.

03457 404404

With our secure online banking service you can:

see a detailed view of your balance and transactions
send money and pay bills
view or download your statements
report your card lost or stolen, or replace a damaged card
speak to our Live Chat team
access your secure messages
switch to online statements
add/remove a temporary card block
update your personal details
set up/manage/cancel standing orders and direct debits
apply for new products

Useful links

Online Banking

Manage your money 24/7 with online banking.

Mobile banking

Manage your personal accounts easily and securely from your mobile phone.

Secure Key

Stay safe online with the Physical or Digital HSBC Secure Key.

Secure Key troubleshooting

Solve any problems you're facing with your Secure Key.

iPhone, iPad, iPad mini, iPod Touch and Touch ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC Digital Banking terms and conditions (PDF).

Register for digital banking