Register - HSBC UK

How to register for Online Banking

Important information before you begin:

You'll need:

Either your HSBC sort code and account number, your credit card number or your InvestDirect account number.
Your telephone banking security number (for more information read this FAQ)

To register for Online Banking, you can either download the HSBC UK Mobile app or click register for Online Banking.

Download the app and register

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Register for Online Banking

More information

During registration you'll be asked to set up a Secure Key.

Your secure key grants you a higher level of protection online with its two factor authentication. Once activated, it is uniquely linked to you and will allow you to access all our Online Banking services.

Your secure key will generate authorisation and log on codes with the use of a PIN or password (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Digital Secure Key on your mobile by downloading the HSBC UK Mobile Banking App. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on.

If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch.

For more information about secure keys click here https ://www.hsbc.co.uk/help/security-centre/secure-key/

Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

If you do not currently hold a telephone banking security number and would like to set one up please contact us on 03457 400004.

If you have already set up a telephone banking security number but have forgotten it and need to have it reset please call us on 03456 002290.

Alternatively, you can visit one of our branches where a member of staff will assist you.

With our secure Online Banking service you can:

See a detailed view of your balance and transactions
Send money and pay bills
View or download your statements
Report your card lost or stolen, or replace a damaged card
Speak to our Live Chat team
Access your secure messages
Switch to online statements
Add/remove a temporary card block
Update your personal details
Set up/manage/cancel standing orders and direct debits
Apply for new products

Rapport security software, from the financial experts at Trusteer, protects against all known banking malware and complements existing antivirus programs. This is free and HSBC strongly recommends that you download it. Download Rapport security software here.