Online ID verification

You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. There's no need to go into a branch. You just need a computer with a webcam, or a mobile phone with a camera, and your documents.

When you can use online ID verification?

You can use our online tool when applying for a new product, if:

You've received your unique reference by text or on-screen during your application
You have all of the required documents with you

Existing customers can use the tool, if:

You've received a letter or text from us with your unique reference
You have the required documents and they match the details we hold for you

How it works

Before you start, make sure you have the required documents with you and your details are up to date.

1. Capture your photo ID

You'll need to take a clear picture of your photo ID, so have this ready.

2. Take a selfie

We'll use this to make sure you aren't being impersonated.

3. Upload proof of address (if requested)

Take a clear picture of your proof of address document and upload it. We don't always ask for this.

Tips for successful document upload

Make sure the images you take:

Are clear - all the text is easy to read
Don't have glare or reflections
Show the whole page

If your documents are not accepted online, you can take them to your local branch. Please check which documents we can accept in branch, as they can differ.

Choose verification method

We use two different systems for verifying your ID online: HSBC ID Check and RUKA. You'll receive a text message telling you which one to choose.

HSBC ID Check

Choose this if your text message says 'ID Check'.

Continue with ID Check This link will open in a new window

RUKA verification

Choose this if your text message says 'RUKA'.

Continue with RUKA This link will open in a new window

Frequently asked questions

Your text message will tell you which method to use.

If it says 'ID Check', use HSBC ID Check
If it says 'RUKA', choose RUKA verification

You'll need to provide both:

Your child's passport
A photo of your child - a selfie style photo from a phone is ideal

The address on your child’s application must match the address we hold for you. If the addresses don't match, you’ll need to take your own and your child’s documents to your local branch so we can update our records.

Unfortunately, we cannot accept birth certificates online.

Unfortunately, we can’t accept any university letters online as proof. You'll need to take your documents to your local branch. Please check which documents we can accept in a branch.

Take the correct documents to your local HSBC branch. Please check which documents we can accept in a branch.

Unfortunately, we can't accept a tenancy agreement online. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. To see which other documents we accept, visit what documents you need for ID check.

Online ID verification

When you can use online ID verification?

How it works

1. Capture your photo ID

2. Take a selfie

3. Upload proof of address (if requested)

Tips for successful document upload

Choose verification method

Frequently asked questions

Which online ID verification method should I use?

How do I apply for a MyMoney account for my child?

I'm a student - can I use university documents as proof of address?

My documents have been rejected. What can I do next?

Why can't I use my tenancy agreement to verify my ID online?

Customer support