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Help us identify you

Making sure it's really you

When you open an account with us, we will ask you to prove your identity and confirm your address. It's just one of many security measures in place to ensure the only person who can access your money, is you.

Non-UK residents

Due to new legislation, non-residents must always present their passport or national identity card when applying for an account.

Acceptable identification

  • Current passport
  • Current national identity card
  • Travel documents (issued in the UK by the home office)
  • Current full UK photocard driving licence (provisional licences are acceptable for under 18s only)
  • Current full UK driving licence (old style paper version)
  • Disabled parking document
  • HM revenue & customs tax notification
  • Recent benefits agency letter (department for works & pensions, jobcentre plus, benefits agency, veterans agency) confirming your right to benefits
  • UK birth certificate (under 18s only)
  • National health/medical card (under 18s only)
  • National union of students (NUS) card (student accounts only)

Acceptable address verification

  • Council tax bill (valid for current year)
  • Utility bill (dated within last four months)
  • Telephone bill (dated within the last four months) – mobile phone bills are not acceptable
  • Sky or cable tv bills (dated within the last four months)
  • Credit card bill (dated within the last four month). Certain conditions may apply for overseas financial providers
  • Bank, building society, credit union statement – showing current activity (dated within the last four months). Certain conditions may apply for overseas financial providers
  • Mortgage statement from a recognised lender (dated within the last 12 months)
  • Disabled parking document (blue or orange)
  • HM revenue & customs tax notification
  • Tenancy agreement (must be from a local council or reputable lending agency)
  • Recent benefits agency letter (department for works & pensions, jobcentre plus, benefits agency, veterans agency) confirming your rights to benefits (dated within the last four months)
  • National health/medical card (under 18s only)
  • Conditional or unconditional proof of acceptance onto qualifying course – letter or slip issued by UCAS (student accounts only)
  • Local education authority (LEA) notice of financial support (student bank accounts only)
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