There may be times when we need to check your identification (ID) in branch. For example, when you open an account with HSBC, you'll be asked to prove your identity and confirm your address. Here's a list of the documents that we accept.

Acceptable identification

  • Current passport
  • European Economic Area or Swiss national identity card
  • Travel documents (issued in the UK by the home office)
  • Current full UK photocard driving licence (provisional licences are acceptable for under 18s only)
  • Current full UK driving licence (old style paper version)
  • Disabled parking document
  • Her Majesty's Revenue & Customs (HMRC) tax notification
  • Benefits agency (Department for Work & Pensions, Jobcentre Plus, Benefits Agency, Veterans Agency) letter confirming your right to benefits. This includes electronic Universal Credit statements which can only be used for Basic Bank Accounts
  • UK birth certificate (under 18s only)
  • National Health (under 18s only)

Due to new legislation, non-residents must always present their passport or national identity card when applying for an account.

Acceptable address verification

  • Council Tax bill (valid for current year)
  • Utility bill (dated within last four months), including UK E-Bills
  • Telephone bill (dated within the last four months) – mobile phone bills are not acceptable
  • Sky or cable TV bills (dated within the last four months), including UK E-Bills
  • Credit card bill (dated within the last four month). Certain conditions may apply for overseas financial providers, including UK E-Credit card statements.
  • Bank, building society, credit union statement – showing current activity (dated within the last four months). Including UK E-Bank statements. Certain conditions may apply for overseas financial providers
  • Mortgage statement from a recognised lender (dated within the last 12 months)
  • Disabled parking document (blue or orange)
  • HMRC tax notification
  • Tenancy agreement (must be from a local council or reputable lending agency)
  • Benefits agency (Department for Work & Pensions, Jobcentre Plus, Benefits Agency, Veterans Agency) letter confirming your right to benefits (dated within the last four months). This includes electronic Universal Credit statements
  • National Health Service letter (under 18s only)
  • Conditional or unconditional proof of acceptance onto qualifying course – letter or slip issued by UCAS (student accounts only)
  • Local education authority (LEA) notice of financial support (student bank accounts only)

Please provide us with an original document from the items listed. If you are applying for a personal account then a valid, full UK photo driving license can be used to confirm both your address and identity, UK e-bank statements and UK e-utility bills can be used to confirm address when used with a Passport, UK photocard Driving License or National Identity Card (EEA and Swiss Nationals only) to confirm your identity.

Overseas applications

The information can vary depending on where you live. We'll advise exactly what you'll need to provide. Here's an overview:


Your proof of identity

Provide one of the documents below and make sure it's both current and a certified copy (not the original).

  • Your current passport or travel document (copies of passports should include all pages that contain signatures, the passport number and any extension dates where applicable)
  • Your current National Identity Card (EEA or Swiss Nationals only)


Your proof of address

Provide one of the documents below and make sure it's both recent and certified.

  • Your valid overseas driving licence (a copy, not the original)
  • A utility bill (dated within the last four months)

A non-HSBC Group Bank statement. It needs to be dated within the last four months

Certifying overseas documents

You'll need to contact one of the following:

  • Your local bank and ask them to certify your documents. Explain that you are asking because you are resident in a country of equivalent jurisdiction to the UK. (If you're unsure whether your country of residence is of equivalent jurisdiction to the UK please get in touch with our team on 03457 404 404. If you are a Premier customer, please call 03457 70 70 70.
  • The UK Embassy or Consulate where a certification service is provided. For information visit www.gov.uk/government/world/organisations
  • Contact a lawyer, solicitor or barrister in your country of residence listed on www.legal500.com, or one from the list provided by the UK Embassy at https://www.gov.uk/government/collections/list-of-lawyers

Next, ask your chosen certifier to write this on the document they are certifying:

A. For your documents that contain a photo:

I [full name of certifier] confirm that this is an accurate copy of the original and the photo is a true likeness of the person concerned.

B. For your documents that don't contain a photo:

I [full name of certifier] confirm this is an accurate copy of the original.

They should also write:

  • their signature and full name, printed on the document
  • their occupation, company (or professional) address and phone number
  • their professional registration number (if they have one)
  • the date of certification

Finally, you'll need to send us the certified documents using the pre-paid envelope we provided.

Once your documents are certified, please print and complete the return form (PDF) for certified documents and enclose it with your certified documents and then send them to:

Customer Review
PO Box 6248
Coventry
CV3 9JG