A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. With telephone banking, you can:
We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money
To set up a telephone banking security number or for any other general queries, please call us on:
Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Years Day)
HSBC Advance customers receive 24/7 customer service
HSBC Premier customers please call us on:
Premier customers receive 24/7 customer service
You can do it in 4 easy steps:
The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.
If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404
HSBC Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.
Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.
Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. It also means we can use it to help protect you further against fraud.
Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase.
Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.
You won't need to remember your security number. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. This should make using telephone banking much easier, particularly if you don't call us often.