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Telephone banking

Keep on top of your money by phone


We’re here to support you over the phone. For queries about your transactions, however, it’s often quicker and easier to go online or use our app – we have chat agents available to support you 24/7.

It’s quick and simple to complete the following online or through our mobile app:

  • check your balance
  • make payments
  • pay bills
  • transfer money
  • set up standing orders
  • update your details
  • block your card
  • report your card lost or stolen

If you need assistance with more complex queries that can’t be completed with a chat agent, we’re available to support you over the phone.

It’s best to call when you’re dealing with:

  • life events
  • fraud assistance
  • complex queries

Unfortunately, we can’t help you with:

  • updates on a dispute – we’ll let you know as soon as we do
  • updates on an application, we’ll email you when we’ve processed your application
  • applications for a product, with the exception of vulnerable customers

We also offer a 24-hour automated service, which allows you to check your balance, make payments, report a card lost or stolen.

Stay safe and save yourself time with Voice ID

HSBC Voice ID is making telephone banking safer than ever because:

  • easier - you won't need to remember your security number. You'll just need your voice to access your account
  • safer - fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID can even recognise your voice if you have a cold or a sore throat

How do I sign up for Voice ID?

You can do it in 4 easy steps:

  1. Call 08000 852 380.
  2. Verify yourself using your telephone security number.
  3. Create your voiceprint saying 'My voice is my password' up to 5 times.
  4. Use your voice to access your account through telephone banking.

The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.

If you've forgotten your phone banking security number, you can reset it by calling 03457 404 404.

HSBC Voice ID is available to UK customers over the age of 18 who are registered for phone banking.

Getting started

To set up or reset a phone banking security number or for any other general queries that can’t be completed online, through the mobile app or with a chat agent, please call us on the number below:

If you’re not already registered for online or mobile banking, you’ll be able to register for our online and app services once you have your phone banking number. This will give you access to our chat service 24/7, as well enabling you to register for Voice ID, all of which means you have fewer passwords to remember should you need to call us.

HSBC Premier Customers can call us on:

03457 707 070

Lines are open from 08:00 to 20:00 every day.

Frequently Asked Questions

It's easy to answer your query online. Visit our Help page to find out how.