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Man in the city on the phone

Telephone banking

Keep on top of your money by phone


A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. With telephone banking, you can: 

  • Check your balance
  • Make payments
  • Pay bills
  • Transfer money
  • Set up standing orders
  • Update your details

We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money.


Getting started

To set up a telephone banking security number or for any other general queries, please call us on:

03457 404 404

If you are unable to remember your telephone banking security number call us on:

03457 400 004

Lines are open from 08:00 to 20:00 every day (except for Christmas Day, Boxing Day and New Year’s Day).


HSBC Premier customers please call us on:

03457 707 070

Lines are open from 08:00 to 20:00 every day.


Say goodbye to passwords with Voice ID

HSBC Voice ID is making telephone banking safer than ever because:

  • It makes it easier to access your account through telephone banking
  • There’s no need to use your security number


How do I sign up for Voice ID?

You can do it in 4 easy steps:

  1. Call 08000 852 380
  2. Verify yourself using your telephone security number
  3. Create your voiceprint saying 'My voice is my password' up to 5 times
  4. Use your voice to access your account through telephone banking


The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.

If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404.


HSBC Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.


How will it work?

Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.

Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. It also means we can use it to help protect you further against fraud.

Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase.


How will it be safer and easier?

Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.

You won't need to remember your security number. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. This should make using telephone banking much easier, particularly if you don't call us often.


Frequently Asked Questions

It’s easy to answer your query online. Visit our Help page to find out how.