Top of main content

Make a Select and Cover claim

Find out how to make a claim or manage your existing Select and Cover policy

Make a claim

For Mobile Phone, Gadget or Excess Protection claims

If you're making a claim on a Mobile Phone, Gadget or Excess Protection policy, the quickest way to do it is online.

For Worldwide Travel claims

If you don't need urgent medical attention, you can make a Worldwide travel claim online.

For all types of claims

You can make a claim by phone for all types of cover by calling:

Lines open 08:00 to 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.

Emergency contacts

Worldwide Travel

If an insured person is injured or falls ill while travelling, please contact the 24-hour Medical Emergency helpline.

Calls may be monitored or recorded.

Motor Breakdown

Contact the 24-hour helpline.

Calls may be monitored or recorded.

Home Emergency

Contact the 24-hour helpline.

Calls may be monitored or recorded.

Manage your Select and Cover policy

From viewing or updating your details to changing your coverage1, log on to online banking to manage your Select and Cover policy2.

Updating your Select and Cover policy

Log on to change your cover. You can switch choices annually as your circumstances change. You can swap all your options during an annual review period - we'll send you a reminder to review your options before your 30 day anniversary window opens.

You can also add and remove 1 option during each year, so long as you maintain a minimum of 3.

When you make a change, we’ll let you know how it affects your premium. Any changes to your payments will always be calculated on a daily basis and there are no admin fees, so you’ll only ever pay for the time you've been covered.

Cancelling your Select and Cover policy

You can cancel your policy at any time with no exit fee. Log on to online banking to cancel or call us on 0345 051 1351 (opening hours 8:00 to 18:00, Monday to Friday, excluding public holidays – calls may be monitored or recorded). Terms and conditions apply.

You won’t be able to repurchase Select and Cover for 6 months after cancellation.

Change your personal details

Update your personal details like your address or phone number by logging on to your online account.

Alternatively, you can call us or visit your local branch.

Additional information

1. Your Select and Cover product options are provided by Aviva Insurance Limited (“Aviva”), with the exception of Motor Breakdown cover, which is provided by RAC, and Starter Life cover, which is provided by HSBC Life (UK) Limited. HSBC UK Bank Plc acts as an insurance intermediary for Select and Cover.

2. When you click ‘log-on’ and enter your online banking credentials to access the HSBC Select and Cover platform, HSBC UK Bank plc will securely pass your personal information to our third party provider. This is to enable the online display of the Options that are available to you on HSBC Select and Cover and to enable the purchasing and servicing of your HSBC Select and Cover policy.

For more information on how we use your personal information, please read our Privacy Notice (PDF, 116KB).

It's easy to answer your query online. Visit our Help page to find out how.