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Making a claim

Have an existing Select and Cover policy and need to make a claim?

  • for all claims, call 0345 302 8387
  • claim online for Mobile, Gadget or Excess Protection policies
  • find out which number to call in an emergency

Make a claim

Over the phone

You can make a claim for all types of cover by calling.

0345 302 8387

Lines open 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.


If you're making a claim on a Mobile Phone, Gadget or Excess Protection policy, you can also do it online.

Your Select and Cover product options are provided by Aviva Insurance Limited (“Aviva”), with the exception of Motor Breakdown cover, which is provided by RAC, and Starter Life cover, which is provided by HSBC Life (UK) Limited. HSBC UK Bank Plc acts as an insurance intermediary for Select and Cover.

When you click ‘log-on’ and enter your online banking credentials to access the HSBC Select and Cover platform, HSBC UK Bank plc will securely pass your personal information to our third party provider. This is to enable the online display of the Options that are available to you on HSBC Select and Cover and to enable the purchasing and servicing of your HSBC Select and Cover policy.

For more information on how we use your personal information, please read our Privacy Notice (PDF).

Emergency contacts

Worldwide Travel

If an insured person is injured or falls ill while travelling, please contact the 24 Hour Medical Emergency helpline.

+44 1603 208951

Calls may be monitored or recorded

Motor Breakdown

Contact the 24-hour helpline.

0330 159 0337

Calls may be monitored or recorded

Home Emergency

Contact the 24-hour helpline.

0345 302 8387

Calls may be monitored or recorded

Uber Eats

Recommend a friend

As a Select and Cover customer, we'll reward you for sharing the love. For every friend you recommend who takes out a policy, you'll both receive a £15 Uber Eats voucher.                                                                                                                                                                                                                                  Offer could be withdrawn at any time. See T&Cs. Select and Cover is available to HSBC customers with online banking. T&Cs apply. HSBC UK Bank Plc acts as an insurance intermediary for Select and Cover.

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Check and manage your policy details or select different options.


See what's covered within your Select and Cover policy.

It's easy to answer your query online. Visit our Help page to find out how.