Mobile and Online Statements

Accessing mobile statements

If you have the latest HSBC UK Mobile app, you will automatically be switched to paperless. Follow the steps below to access your statements:

1. Log onto the HSBC UK Mobile app
2. Select one of your accounts
3. Select "Statements" on the right hand side of the screen
4. View your statements

Accessing online statements

You can access paperless statements online by following these steps:

1. Log on to online banking
2. Select 'My banking'
3. Select 'Statements' under the 'Documents' section
4. View and download your statements

Switching to online statements

You can also switch to online statements within Online Banking by following these steps:

1. Log on to online banking
2. Select one of your accounts
   
3. Select 'Communication preferences' from the 'Manage' menu
   
4. Set all accounts to 'Online-only'
   

If you are registered for online banking you can also view other documents from the bank via the My Documents section within online banking.

To request a paper copy of a statement, you can:

•  Give us a call if you're registered for telephone banking
• Pop into your nearest branch and ask us to order you a copy 

Please note: Not all correspondence will be available and you'll still receive some letters by post.

If you are registered for online banking you can also view other documents from the bank via the 'My Documents' section within online banking.