Mobile and online statements

You can use the HSBC UK Mobile Banking app and Online Banking to monitor your transactions, and to access your statements dating back 6 years.

You can quickly and securely access your statements 24/7, with the ability to view, download, and print your statement. If you’re using Mobile Banking you can even share them too.

If you’re receiving paper statements, you can also switch to digital statements by following these steps:

1. Log on to online banking.
2. Select ‘My banking’.
3. Select ‘Communication preferences’ under the ‘Documents’ section.
4. Set all accounts to ‘Online only’.

When you register for online banking, you’ll automatically be switched to paperless statements.

If you’re registered for Mobile or Online Banking you can also view other documents from HSBC via the 'My document' section.
Please note that not all correspondence from HSBC will be available online and you'll still receive some letters by post.

If you need a copy of your statement, for example when asked to prove your address, your digital statement is just as valid as the paper version.

You can download Mobile and Online Banking statements as PDFs so you can share them or print them at home.

You can still ask for a one-off printed copy of your statement by sending us a message through Online Banking. 

Alternatively, you can:

• give us a call if you’re registered for telephone banking
• pop into your nearest branch and ask us to order you a copy

Note: if you’ve changed your address details, this will be reflected in your next statement.

If you’re not sure about any of the terms or abbreviations that appear on your statement, please read our helpful guide.