Please take action as soon you realise that your cards have been lost or stolen. If you report your card lost or stolen, we will cancel your card immediately and issue you with a replacement. You will receive a new card within 7 working days in the UK by post and within 10 working days overseas.
If your card has been lost or stolen please log on to online banking or the HSBC UK mobile banking app with your Secure Key and select the 'Report lost or stolen card' menu option.
Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary block on your card, and simply unblock it when it turns up. On the HSBC UK mobile banking app, it only takes 5 simple clicks. Alternatively, you can block your card via online banking.
Or, if you don't find it, report it to us as lost or stolen. No harm done.
If you are not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you are overseas.
Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from overseas.
Read how we can work together to keep your HSBC card safe, including: