Take me straight to
Mobile Banking app
Log on to your mobile app and follow these steps.
1. Select your profile
This is an icon in the top right-hand corner of the screen.
2. Find your details
Select 'Update your personal details' and then choose 'Contact details'.
3. Change your contact details
Select the phone number or email address and follow the instructions.
Online banking
Log on to online banking using your Secure Key and follow these steps.
1. Go to your account
From the 'Account services' menu, select 'Personal and address details'.
2. Find your details
Select 'Contact details' to find the phone number or email address.
3. Change your contact details
Select 'Edit' to change your details and follow the instructions.
In branch
Come in to your nearest branch and we'll be happy to help. Please remember to bring ID so we can confirm your details.
Phone banking
If you're not registered for mobile or online banking, you can call us on the number that applies to you.
Personal customers
Premier customers
Business customers
Outside the UK
+44 144 242 2929
Marketing preferences
You can update how you'd like to hear about products and services in online banking or the Mobile Banking app.
Mobile Banking app
1. Select the profile icon in the top right-hand corner of the screen.
2. Go to 'Communication preferences', then select 'Marketing preferences' to update your options.
Online banking
1. Go to your account.
2. From the 'Account services' menu, select 'Communication preferences' to update your options.
Explore more
How to change your address
Update your home or correspondence address - online, over the phone or in branch.
How to change your name or title
You can update your name or title at your nearest branch. Find out what you'll need to bring with you.
How to update your gender
Find out how to change the gender we have on record, or change to a gender-neutral title.