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Change your contact details

Find out how to update the telephone numbers we have for you in our files

Update in Mobile Banking

If you’re registered for Mobile Banking updating your contact details is quick and easy and can be done in just a few steps.

Step 1

Select ‘More’ and then ‘Contact details’.

Step 2

Select ‘Edit’ or ‘+Add’ to update or provide new details.

Step 3

Follow the on-screen instructions to confirm your new details.

Update in online banking

If you're registered for online banking, you can log on using your Secure Key to update your contact details in just a few steps.

Step 1

Select 'Personal and address details' under the 'Account services' menu.

Step 2

Select 'Edit' next to the contact information you want to update.

Step 3

Follow the on-screen instructions to complete updating your contact details.

Update through phone banking

If you're registered for phone banking, you can call us. And once we've verified you as a customer, we can update your contact details and phone numbers.

Personal customers

Premier customers

Business customers

Outside the UK

Visit a branch

Come to your nearest branch and we'll be happy to help you. Please remember to bring ID with you so we can easily check who you are.