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How to close your account

Find out what to do if you no longer need your account

Ways to close your account

If you no longer want to use your account, you can close it using the app, online banking, in a branch, by phone or by post. Whichever method you use, the account needs to have a balance of zero when you close it.

Things to know before you close your account

Your account balance must be zero

If your balance is in credit or debit, you’ll need to move funds to bring this to zero. If you're moving funds to a non-HSBC account, please have the account information to hand. Payments over £10,000 or international payments will incur a charge. There's no charge for closing your account.

How to close your account

In the HSBC Mobile Banking app

  1. Log on to the app
  2. Select the account you want to close
  3. Select ‘View more’, then ‘Close account’ 
  4. From there, follow the on screen instructions. Alternatively you can chat with us by selecting the ‘support’ tab at the bottom of your app, then ‘Chat with us’

This process is the same for sole accounts and joint accounts.

We can't complete account closure through your app between 21:45 and 03:00. This is due to system maintenance. Please try again outside of these hours. Sorry for any inconvenience.

Using online banking

  1. Log on to online banking
  2. Select 'Chat' in the bottom right of the screen
  3. Chat to one of our agents and let them know you’d like to close your account

This process is the same for sole accounts and joint accounts.

What happens after you close your account

How long does it take for the account to close?

Once you've asked us to close your account, it normally takes about 24 hours. However, some account closures can take up to 7 working days, so don't worry if yours isn't closed straight away. 

If you closed your account via the app, your account will close within 3 working days and we'll send your closing statement by post. You'll still have access to your account until the date it is closed via the mobile banking app.

If you opt to receive the 5 years’ worth of transaction history, we'll email this to you 10 working days after we close your account.

Frequently asked questions

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Check our interest rates at a glance. We have savings accounts for existing and new customers, so whether you want to save a little or a lot, we've got an account for you.

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