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No Fixed Address service

Opening a bank account without a fixed address

Addressing homelessness

In partnership with Shelter, and other UK and local charities, we’re helping people without a fixed home address to open a bank account. This gives them a safe place to keep and spend money received from work or benefits, as well as a way to spend or save towards their future.

HSBC UK’s No Fixed Address programme is a specialist service available in selected branches. If you’re facing housing issues, or you know someone who is, you can get support or advice from the specialist housing and homelessness charities in your area.

Who can apply

To access the No Fixed Address programme, you must be experiencing housing or homelessness difficulties and receiving support from one of our partner charities.  

If you aren’t receiving support from Shelter or one of our other partners, you won’t be able to access the No Fixed Address programme. 

Getting started

Step 1

View the list of supporting charities to find out who our charity partner is in your area. To access the scheme, you'll need to call the charity, or visit their website and complete an online referral form.

Step 2

At the appropriate time, your caseworker will contact your local designated HSBC UK branch to arrange an appointment to open an account.

Step 3

Once the appointment is completed and your account has been approved and opened, any correspondence from HSBC UK will be sent to the local charity address.

Additional information

We have lots of practical tips on how to manage your money in our Banking Basics guide.

It's easy to answer your query online. Visit our Help page to find out how.