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No Fixed Address Service

Opening a bank account without a fixed address

Addressing homelessness

In partnership with Shelter, and other UK and local charities, we’re helping people without a fixed home address to open a bank account. This gives them a safe place to keep and spend money received from work or benefits, as well as a way to spend or save towards their future.

HSBC UK’s No Fixed Address programme is a specialist service available in selected branches. If you’re facing housing issues, or you know someone who is, you can get support or advice from the specialist housing and homelessness charities in your area.

Would you like to donate?

HSBC is working with Shelter and other charities to help break the cycle of financial exclusion.

If you’d like to help too, please make a donation to Shelter.

Who can apply

To access the No Fixed Address programme, you must be experiencing housing or homelessness difficulties and receiving support from one of our partner charities.  

If you aren’t receiving support from Shelter or one of our other partners, you won’t be able to access the No Fixed Address programme. 

Getting started

Step 1

View the list of supporting charities to find out who our charity partner is in your area. To access the scheme, you'll need to call the charity, or visit their website and complete an online referral form.

Step 2

At the appropriate time, your caseworker will contact your local designated HSBC UK branch to arrange an appointment to open an account.

Please be aware that due to Coronavirus, our branches have limited opening times and are operating at a reduced capacity. Although the service is still available to eligible customers who find themselves in housing and homelessness difficulties, in some areas the service may be limited due to the capacity of our charity partners and local lockdown restrictions.

Step 3

Once the appointment is completed and your account has been approved and opened, any correspondence from HSBC UK will be sent to the local charity address.

How you can support Shelter

Shelter helps millions of people every year struggling with bad housing and homelessness through advice, support and legal services.

If you’re interested in the work Shelter does to support individuals in need, please visit www.shelter.org.uk.

You can also donate and support the essential work Shelter provide to so many people. It could be the difference between a Christmas marked with struggle and worry, and one full of hope and stability.

It’s easy to get in touch online. Talk to us directly through our chat channels.