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HSBC's partnership with Shelter

HSBC UK and Shelter are working together to support people to build financial resilience and help break the vicious circle of homelessness.

Building on the success of HSBC UK’s ground-breaking No Fixed Address bank account service, our partnership with Shelter will increase support for people in immediate crisis, and build a more secure future for those at risk.

The 3-year partnership (2023 to 2026) will focus on 4 initiatives:

  1. Funding Shelter's emergency helpline and webchat support
  2. Training volunteers to signpost to financial and housing advice in local community settings
  3. Developing online guidance and tools to help build financial resilience
  4. Community pilot programmes to improve access to support, reaching marginalised groups

Funding Shelter's emergency helpline and webchat services

HSBC UK’s funding will ensure Shelter can support 40,000 individuals who call the emergency housing helpline or use its webchat services. These vital services offer urgent advice if someone is homeless, has nowhere to stay that night, or is at risk of harm or abuse in their home.

Through our partnership with Shelter we are supporting people to build financial resilience and help break the vicious circle of homelessness.

Reaching people earlier with housing and financial advice

The partnership aims to do more to stop people from becoming homeless in the first place. Early intervention is key, with funding helping Shelter to develop new digital tools and guidance to help people build financial resilience.

Training volunteers to support in community settings

Together with HSBC UK’s Financial Wellbeing Team, Shelter will train more than 1,000 local volunteers to help signpost people towards financial health guidance and housing advice.

Reaching out to support marginalised groups

Local pilot projects, in Birmingham and Blackburn, are offering targeted intervention to help tackle root causes of housing and financial issues. The aim is to reach more than 3,000 people who are at higher risk of homelessness, such as single-parent families, marginalised people and people with complex needs.

The HSBC No Fixed Address service

The partnership builds on the work of HSBC UK’s ground-breaking No Fixed Address service which has helped more than 5,000 people without a fixed home address to open a bank account to improve their financial stability and independence.

How HSBC UK colleagues are getting involved

HSBC UK colleagues are showing their support through volunteering and mentoring, as well as fundraising challenges such as our Big Sleep Out and the London Marathon.

Support services

If you are feeling worried about your finances (and / or housing issues) you’re not alone. Getting help and advice early can make all the difference. Explore HSBC UK Money Worries.

Donate to Shelter

If you'd like to make a donation, visit the Shelter donation page, or scan the QR code to be taken directly to the Shelter website.

Scan QR code to make a donation on the Shelter website

Explore more

Shelter logo
The Shelter website offers information for everyone struggling with homelessness and a range of housing problems.
We provide support for victims of financial abuse so that they can regain control of their money.
Money worries and mental health issues are sometimes linked. Our range of services can help tackle both problems.