We adhere to Web Content Accessibility Guidelines 1.0, a set of guidelines that is used to ensure web sites are designed and written in a way that makes them accessible to everyone.
We only use strong colour contrasts
Headings are used correctly to make them readable through screen readers
Links do what they say. We don't use 'click here'
Tables are laid out in tabular form with headings and summaries
We use style sheets to determine the presentation of our web site - this assists those using screen reading devices
Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices
If you have any feedback or experience any problems with our site, do let us know and we'll do what we can to make it easier for everyone to access.
Personal Internet Banking is available to both PC and Apple Mac users with modern internet enabled machines.
Range of browsers and operating systems that we support
Browsers
Internet Explorer 8
Internet Explorer 7
Firefox 3.0 and above
Safari 4 and above
Google Chrome
Operating systems
XP
Vista
Windows 7
Mac OS X 10.4 and above
Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors.
We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes.
We will also endeavour to support the most popular combinations of these browsers and operating systems, for example Internet Explorer 8 with Windows 7.
We support some screen reading software to support visually impaired users, and other users with accessibility issues.
The details are correct as at 30 October 2010.
Reasons to upgrade your browser
New versions are more secure
New versions are faster
Improved browsing experience
Browser updates are available from Microsoft, Firefox, Safari, Google
When you are logged onto Personal Internet Banking (PIB) a 'Time out Warning message' similar to the one shown below will appear one minute before you are due to timeout. This is to warn that your PIB session will end within 60 seconds unless you select 'Yes'.
Please note that this warning message will not appear if pop-ups are blocked. To amend your settings and to ensure that you receive this warning message, please see below.
For instructions on how to enable pops-ups for www.hsbc.co.uk, please select your browser type such as Internet Explorer, Firefox, Safari or refer to your service provider.
