Accessibility | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone.

  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say. We don't use 'click here'
  • Tables are laid out in tabular form with headings and summaries
  • We use style sheets to determine the presentation of our web site - this assists those using screen reading devices
  • Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.

If you have any feedback or experience any problems with our site, do let us know and we'll do what we can to make it easier for everyone to access.

Personal Internet Banking is available to both PC and Apple Mac users with modern internet enabled machines.

Range of browsers and operating systems that we support


  • Internet Explorer 7, 8 and 9
  • Firefox 3.0 and above
  • Safari 5 and above
  • Google Chrome
  • We are accessible in various smart phone browsers

Operating systems

  • XP
  • Vista
  • Windows 7
  • Mac OS X 10.4 and above

Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors.

We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes.

We will also endeavour to support the most popular combinations of these browsers and operating systems, for example Internet Explorer 8 with Windows 7.

The details are correct as of 1 October 2013.

Reasons to upgrade your browser

  • New versions are more secure
  • New versions are faster
  • Improved browsing experience

Browser updates are available from Microsoft, Firefox, Safari, Google.

Important upgrade information for Internet Explorer 6 users

When you are logged onto Personal Internet Banking (PIB) a 'Time out Warning message' similar to the one shown below will appear one minute before you are due to timeout. This is to warn that your PIB session will end within 60 seconds unless you select 'Yes'.

Please note that this warning message will not appear if pop-ups are blocked. To amend your settings and to ensure that you receive this warning message, please see below.

For instructions on how to enable pops-ups for, please select your browser type such as Internet Explorer, Firefox, Safari or refer to your service provider.