HSBC Credit Card

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Contact Us

Please get in touch

Whatever your query is about, we'll find you the right person to talk to. Choose below the subject of your query.

I need to get in touch with HSBC regarding

General enquiries

Existing customer

08457 404 404

(textphone 08457 125 563)
8am to 10pm every day

From outside the UK, call us on +44 1226 261 010 (textphone +44 207 088 2077)

Or come and see us

Find a branch

Non HSBC Bank customers

08456 040 626

Or come and see us

Find a branch

Lost or stolen

Lost or stolen cards

08456 007 010

(textphone 08457 125 563) 24 hours.

From outside the UK, call us on
+44 1442 422 929
(textphone +44 207 088 2077)

For lost and stolen HSBC online cards, please call the following numbers: 0800 0151 924 (24 hours)

From outside the UK, call us on
+44 121 214 5649

Or come and see us

Find a branch

Lost or stolen Secure Keys

08456 002 290

(textphone 18001 08457125 563)

From outside the UK, call us on
+44 1226 261 226

(textphone +44 207 088 2077)
Lines are open 8am to 10pm everyday.

If you need to call and lines are closed please call us on the following numbers: 08456 007 010 (textphone 18001 08457125 563)

From outside the UK, call us on
+44 1442 422 929 (textphone +44 207 088 2077)

Or come and see us

Find a branch

Internet Banking

Internet Banking Helpdesk

0845 600 2290

(textphone 08457 125 563)
8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

From outside the UK, please call us on+44 1226 261 226.

(textphone 44 207 088 2077)

Or come and see us

Find a branch

To set up a security number call

08457 400 004 (textphone 08457 125 563)

9am to 8pm Monday to Saturday, 10am to 4pm Sundays.

From outside the UK, please call us on
+44 1142 031 106 (textphone +44 207 088 2077)

To reset your security number call

0845 600 2290

Or come and see us

Find a branch

Lost or stolen Secure Keys

08456 002 290

+44 1226 261 226

Textphone: 18001 08457125 563
Textphone from abroad: +44 207 088 2077
Lines are open 8am to 10pm everyday

If you need to call and lines are closed please call us on the following numbers:

08456 007 010

+44 1442 422 929

Textphone: 18001 08457 125 563
Textphone from abroad: +44 207 088 2077

Or come and see us

Find a branch

HSBC Premier

For general questions and transactional queries call HSBC Premier Direct on

08457 70 70 70† (available 24 hours a day)

If you're calling from outside the UK, phone +44 1226 260 260†

Find a branch

New to HSBC

0800 328 1296

Lines are open 8am to 10pm every day including Bank Holidays.

Or come and see us

Find a branch

Useful numbers

Rewards Programme08457 70 70 70†

red24 Assistance
Emergency Number
+44 02083 505291† Offshore Accounts
0845 607 6706 * Emergency Number
0845 603 1832

* Lines are open 8 am to 8 pm Monday to Friday (UK time). To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.

† Our 24-hour telephone banking and secure internet banking service are subject to scheduled maintenance periods. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

HSBC Advance

Call our dedicated team of HSBC Advance Specialists available 24/7 * on:

08457 404 404

Textphone: 18001 08457 125 563

From Abroad:
+44 1226 261 010

Channel Islands & Isle of Man:
08456 006 161

*Our Telephone and Internet Banking services are subject to scheduled maintenance periods. To help us continually improve our service, and in the interests of security, we may monitor and/or record your telephone calls with us.

Or come and see us

Find a branch

Existing Advance Customers with enquiries about benefits

Travel Insurance:

24hr medical emergencies:
+44 (0)1243 621 161

For claims:
+44 (0)1243 621 408

Pre-existing conditions:
+44 (0)1243 621 405

HSBC Roadside Breakdown Assistance:

24hr helpline:
0800 587 9809

Reference: the last 5 digits of your account no.

Identity Theft and Security Assistance:

www.red24.com/hsbcadvance

24hr helpline:
+44 (0)20 7741 2060

Or come and see us

Find a branch

New customer

To apply for HSBC Advance proposition please call: 0800 032 4738

Or come and see us

Find a branch

Current accounts

Existing customer

08457 404 404

(textphone 08457 125 563)
8am to 10pm every day

From outside the UK, call us on +44 1226 261 010 (textphone +44 207 088 2077)

Or come and see us

Find a branch

Student service

08457 404 404

(textphone 08457 125 563)
8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

From outside the UK, call us on +44 1226 261 010 (textphone +44 207 088 2077)

Graduate service

0800 520 420

(textphone 18001 0800 028 3516)
8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Or come and see us

Find a branch

Non HSBC Bank customers

08456 040 626

Account opening

0800 032 4738

(textphone 18001 0800 028 0126)

8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

From outside the UK, call us on +44 1442 421 016.

Or come and see us

Find a branch

Mortgages

Existing Mortgage customer

Review your mortgage 0800 633 5477³

Moving home 0800 169 6333¹

Change in circumstances 08457 662 255⁴ (Textphone 1800 10800 028 0126)

Or come and see us

Find a branch

Premier customers

Please call the dedicated line on: 0800 028 3844² (Textphone 1800 10800 028 0126)

Or come and see us

Find a branch

New Mortgage customer

Talk to a mortgage specialist. Call the HSBC mortgages team on: 0800 169 6333² (Textphone 1800 10800 028 0126)

Or come and see us

Find a branch

Your home may be repossessed if you do not keep up repayments on your mortgage.

¹ Lines are open 8am – 10pm everyday (except Christmas Day, Boxing Day and New Years Day). Calls may be monitored and recorded.

² Lines are open Monday to Friday 8am – 10pm, Saturday 8am – 6pm (except Christmas Day, Boxing Day and New Years Day). Calls may be monitored and recorded.

³ Lines are open Monday to Friday 8am – 10pm, Saturday 8.30am – 1pm (except Christmas Day, Boxing Day and New Years Day). Calls may be monitored and recorded.

⁴ Lines are open Monday to Friday 8am – 6pm, Saturday 9am – 5pm (except Christmas Day, Boxing Day and New Years Day). Calls may be monitored and recorded.

Saving

Existing customer

08457 404 404

(textphone 08457 125 563) 8am to 10pm every day.

From outside the UK, call us on
+44 1226 261 010

(textphone +44 207 088 2077).

For Fixed Rate Saver, Regular Saver, Flexible Saver, or ISA related information please call:

0800 032 4729

(textphone 18001 0800 028 0126) Lines are open 8am to 10pm every day.

Or come and see us

Find a branch

Premier customers

08457 70 70 70

(Textphone 1800 108457 125 563)
8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

MySavings

0800 032 4738

(Textphone 18001 0800 028 0126)
Lines are open 8am to 10pm everyday.

Or come and see us

Find a branch

New customer

0800 130 130

Or come and see us

Find a branch

Investments

Existing customer

0845 745 6123

(Textphone 18001 08457 660 391)
Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

Global Investment Centre

0845 607 6180

Lines are open 8am to 9pm Monday to Friday and Saturday 9.30am to 7pm.

Or come and see us

Find a branch

Premier customers

08457 707070

(Textphone 1800 108457 125 563)
8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day)

Invest Direct

0800 328 1298

Lines are open Monday to Friday 8am to 9pm and 9.30am to 7pm on Saturday.

Or come and see us

Find a branch

Loans

For a new Loan

0800 032 4735

(Textphone 108001 0800 028 0126)
Lines are open 8am to 10pm everyday except Christmas Day, Boxing Day and New Year's Day.

From outside the UK, call us on +44 1442 421 016

Or come and see us

Find a branch

For exisiting customers

08457 404404

(textphone 08457 125 563)
8am to 10pm every day.

From outside the UK, call us on

+44 1226 261 010(textphone +44 207 088 2077).

Or come and see us

Find a branch

Credit cards

Credit card enquiries

08457 404 404
(Textphone 18001 08457 125 563)

8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on
+44 1226 261 010.

To apply for an HSBC Credit Card

0800 328 1278
(Textphone 18001 0800 028 0126)

8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on
+44 1442 421 016.

Lost or stolen cards

08456 007 010

(textphone 08457 125 563) 24 hours.

From outside the UK, call us on +44 1442 422 929

(textphone +44 207 088 2077)

For lost and stolen HSBC online cards, please call the following numbers:

0800 0151 924 (24 hours).

(textphone 08457 125 563) 24 hours.

From outside the UK, call us on+44 121 214 5649

Or come and see us

Find a branch

Existing HSBC Premier Credit Card customers

08457 707070

(Textphone 1800 108457 125 563)8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day)

To apply for new HSBC Premier Credit Card

0800 328 1296

(Textphone 18001 0800 028 0126)8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day)

Or come and see us

Find a branch

Insurance

Car Insurance quote

0800 072 0581 Lines are open Monday to Friday 8am to 9pm, Saturday 9am to 5pm, Sunday 10am to 4pm and Bank Holidays 9am to 5pm.