HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Take control with simple banking

Get the everyday banking essentials you need to manage your money whether you are new to the UK, have come here to work or study or a UK resident.

Basic Bank Account
  • Bank on the go Manage your personal accounts easily and securely from your iPhone®/iPad® and Android™ devices with HSBC Mobile Banking app
  • Easy cash withdrawalsWithdraw up to £300 a day from cash machines*, branches or at the Post Office®
  • Manage your money any timeEnjoy the ease and flexibility of 24/7 telephone, Internet and Mobile Banking services (except for scheduled maintenance periods)
  • Pay bills the simple way Set up payments by Direct Debit and standing order, making it easier to plan and keep track of your money
  • Transfer money easily It's simple and secure to set up one-off or regular payments to friends and family
  • Switch your bank account easily Switching your account to HSBC is fast and straightforward using the Current Account Switch Service
    Current Account - Switch Guarantee
  • Plus this account comes with all the essential features you'd expect:
    • Visa debit card
    • Telephone, mobile, branch and Internet Banking
Take a look at the other accounts we offer

Do you have a question?

Ask Olivia

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 03457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

0800 169 5422

Textphone contact numbers

Contact us

Mobile (using inclusive minutes)

03457 404 404

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Landline freephone

0800 169 5422

Calls to 0800 numbers are chargeable from most mobile operators. Please refer to your mobile network tariff for any charges.

Lines are open 8am to 10pm every day except Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch

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Since 1865, we have had the presence to help our customers consistently seek out new opportunities whilst ensuring to be a sustainable bank.

* Some cash machine owners in the UK may charge you for withdrawals. This will be shown on screen with an option to cancel the withdrawal if you want.