Customer Support


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Your home may be repossessed if you do not keep up repayments on your mortgage.

Money worries

If you're struggling to cope financially with repayments or arrears, we're always here to help.

Get in touch

Security centre

Together we can help you stay safe online by protecting your identity and personal bank account.

View our security downloads

Find out what else you can do

Internet support

Internet support

Information, demos and troubleshooting guides to help you use Internet Banking and your Secure Key.

Get help with your Secure Key

Watch our Internet Banking demo

Moving abroad

Smoothly transfer your UK banking abroad with tips on what to do both before and after you move.

Plan ahead


You'll find expert guidance on everything from registering a death to dealing with a loved one's estate.

See how we can help

Feedback and complaints

Whatever is on your mind, we welcome your comments about our products and services.

Make a complaint

Pay us a compliment

Third party access

Different ways of giving another person access to your bank account and the right to operate it.

See more information

Banking made easy

From explaining paying-in slips to learning more about our cheque clearing process, you can discover all the things we've created to make banking easy for you.

Find out more