Customer Support

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Product support, choose a section...

Your home may be repossessed if you do not keep up repayments on your mortgage.

Money worries

If you're struggling to cope financially with repayments or arrears, we're always here to help.

Get in touch

Security centre

Together we can help you stay safe online by protecting your identity and personal bank account.

View our security downloads

Find out what else you can do

Internet support

Internet support

Information, demos and troubleshooting guides to help you use Internet Banking and your Secure Key.

Get help with your Secure Key

Watch our Internet Banking demo

Moving abroad

Smoothly transfer your UK banking abroad with tips on what to do both before and after you move.

Plan ahead


You'll find expert guidance on everything from registering a death to dealing with a loved one's estate.

See how we can help

Feedback and complaints

Whatever is on your mind, we welcome your comments about our products and services.

Make a complaint

Pay us a compliment

Third party access

Different ways of giving another person access to your bank account and the right to operate it.

See more information

Banking made easy

From explaining paying-in slips to learning more about our cheque clearing process, you can discover all the things we've created to make banking easy for you.

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