The world's local bank
| Department | Contact Information |
|---|---|
| Accepting debit and credit cards |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Account Opening (Business – Start ups) |
0800 731 8904 (textphone 18001 0800 028 3516) for information and to receive a brochure.
8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Account Opening (Business – Moving to HSBC) |
0800 032 1770 (textphone 18001 0800 028 3516) for information and to receive a brochure.
8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Account Opening (Personal) |
0800 032 4738 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Annuities |
08457 456 127 (textphone 18001 08457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays). |
| Department | Contact Information |
|---|---|
| BACS |
0845 604 0000 8am to 6pm Monday to Friday. |
|
Bereavement Support Team (reporting the death of a customer) |
0800 085 1992 or from Overseas +44 114 252 0249 - Lines are open 8.00am to 7.00pm Monday to Friday (excluding public holidays), and 10.00am to 3.00pm Saturday. |
| Business Card (New accounts) |
0800 731 8918 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Business Card (General Enquiries) |
01702 394 394 24 hours. |
| Business Insurance |
0800 389 2815 9am to 5pm Monday to Friday. |
| Business Internet Banking Helpdesk |
0845 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). 0800 328 4912 Non HSBC Bank customers. |
| Department | Contact Information |
|---|---|
| CarChoice |
0845 850 5151 (textphone 18001 0845 9000 888) 9am to 5pm Monday to Friday. |
| Car Insurance |
0800 252 465 (textphone 18001 0800 085 3020) 8am to 8pm Monday to Friday, 9am to 4pm Saturday. |
| Cards lost & stolen |
08456 007 010 (textphone 08457 125 563) 24 hours. For lost and stolen HSBC Online Cards use the following numbers: |
| Cashflow finance (Business) |
0800 328 6942 (textphone 18001 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day). |
| Commercial Card |
0800 731 8918 (textphone 18001 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day). |
| Commercial Mortgage |
0800 731 8908 (textphone 18001 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day). |
| Complaints |
0800 88 11 55 9am to 5pm Mondays to Fridays |
| Corporate Card |
0800 731 8918 – New applications |
| Credit Cards (Account Opening) |
0800 328 1278 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Credit Cards Enquiries (Personal) |
08457 404 404 (textphone 18001 08457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). 08456 040 626 Non HSBC Bank customers. |
| Credit Cards (Transfer Your Balance) |
08456 043 114 8am to 10pm every day (except Christmas Day, Boxing Day New Year's Day). |
| Credit Card Processing (Business Customers) |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Current Accounts (Account Opening) |
0800 032 4738 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Department | Contact Information |
|---|
| Debit & Credit Card Processing (Business Customers) |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Department | Contact Information |
|---|---|
| Equipment Finance |
0800 328 1410 9am to 5pm Monday to Friday. For general information, e-mail us at info@assetfinance.hsbc.co.uk |
| Department | Contact Information |
|---|---|
| Graduate Service (Account Opening) |
0800 032 4738 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Graduate Service (Enquiries) |
0800 520 420 (textphone 18001 0800 028 3516) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Graduate/Postgraduate Loans |
0800 032 4735 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Department | Contact Information |
|---|---|
| Health Cash Plan |
0845 606 6791 (textphone 18001 0800 587 7808) 8am to 6pm Monday to Friday. |
| Home Insurance |
0800 744 844 (textphone 18001 0800 389 3500) 8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday (except Christmas Day,Boxing Day and New Year's Day) Calls may be monitored and/or recorded for training purposes. |
| HSBC Merchant Services |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| HSBC Online Cards |
08700 100 422 24 hours |
| HSBC Premier (New customers) |
0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| HSBC Premier (Enquiries) |
08457 70 70 70 (textphone 08457 125 563) 24 hours. |
| Hexagon |
0845 604 0000 8am to 6pm Monday to Friday. |
| Department | Contact Information |
|---|---|
| Insurance (Business) |
0800 389 2815 9am to 5pm Monday to Friday. |
| International Business |
0800 783 1300 9am to 5pm Monday to Friday. |
| Internet Banking Helpdesk (Personal) |
0845 600 2290 (textphone 08457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Internet Banking Helpdesk (Business) |
0845 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Invoice Finance |
0800 731 8939 9am to 5pm Monday to Friday. |
| Invoice Finance (International) |
+44 1903 825 451 9am to 5pm Monday to Friday. |
| Inward Investment |
+44 207 991 0538 9am to 5pm Monday to Friday. |
| ISAs & Investments |
0800 032 4729 (textphone 18001 0800 028 0126) 8am to 6pm Monday to Friday (Except public holidays). |
| Department | Contact Information |
|---|---|
| Lifecare & Assurance |
0800 299 299 (textphone 18001 0800 028 0126) 8am to 6pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Lost or stolen Cards |
08456 007 010 (textphone 08457 125 563) 24 hours. For lost and stolen HSBC online cards, please call the following numbers: 0800 0151 924 (24 hours). |
| Department | Contact Information |
|---|---|
| Merchant Services |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Money Market (Personal) |
0845 60 60 600 (textphone 18001 0845 601 1326) 9am to 5pm Monday to Friday. |
| Money Market (Business) |
0845 607 3757 9am to 5pm Monday to Friday. |
| Mortgages |
0800 169 6333 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Department | Contact Information |
|---|---|
| Online Card Processing |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Online Cards |
08700 100 422 24 hours |
| Overdraft (Business) |
0800 731 8932 (textphone 18001 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day). |
| Overdraft (Personal) |
08457 404 404 (textphone 18001 08457 125 563). 08456 040 626 Non HSBC Bank customers. |
| Department | Contact Information |
|---|---|
| Personal Loans (Account Opening/Quotes) |
0800 032 4735 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Planning ahead |
0800 169 5392 (textphone 18001 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday. |
| Premier (New customers) |
0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Premier (Enquiries) |
08457 70 70 70 (textphone 08457 125 563) 24 hours. |
| Probate Services |
Will Writing Service 08456 060 422 Lines are open 8.30 am - 5.00 pm Monday to Friday |
| Purchasing Card |
0845 758 5150 9am to 5pm, Monday to Friday. |
| Department | Contact Information |
|---|---|
| Regional Treasury Centre (Birmingham) |
0121 616 1715 8am to 5pm Monday to Friday. |
| Regional Treasury Centre (Bristol) |
08455 858812 8am to 5pm Monday to Friday. |
| Regional Treasury Centre (London) |
020 7992 8031 8am to 5pm Monday to Friday. |
| Regional Treasury Centre (Northern) |
0113 296 2781 8am to 5pm Monday to Friday. |
| Regional Treasury Centre (South East) |
01293 461 800 8am to 5pm Monday to Friday. |
| Retirement Planning |
0800 169 5392 (textphone 18001 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday. |
| Department | Contact Information |
|---|---|
| Savings Accounts (Personal) |
0800 032 4729 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Savings Accounts (Business) |
0800 032 4729 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Secure ePayments |
New customers and applications in progress Existing customers * Lines are open Monday to Friday - 9am to 5pm. |
| Small Business Loan |
0800 731 8932 (textphone 18001 0800 0283 516). |
| Stolen or lost cards |
08456 007 010 (textphone 08457 125 563) 24 hours. For stolen and lost HSBC online cards, please call 0800 0151 924 (24 hours). |
| Student Insurance |
0800 277 377 (textphone 18001 0800 389 3500) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Student service (Account Opening) |
0800 032 4738 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Student service (Enquiries) |
08457 404 404 (textphone 18001 08457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). 08456 040 626 Non HSBC Bank customers. |
| Department | Contact Information |
|---|---|
| Telephone Banking (Personal) |
08457 404 404 (textphone 08457 125 563) 8am to 10pm every day. 08456 040 626 Non HSBC Bank customers. |
| Telephone Banking (Business) |
08457 60 60 60 (textphone 08457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). 0800 328 4912 Non HSBC Bank customers. |
| Textphone Banking |
08457 125 563 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |
| Telephone Security Number Set-up (Personal) |
08457 400 004 (textphone 08457 125 563) 9am to 8pm Monday to Saturday, 10am to 4pm Sundays. |
| Trade Services |
0800 783 1300 9am to 5pm Monday to Friday. |
| Travel Insurance |
0800 299 399 (textphone 18001 0800 169 1493) 8am to 8pm Monday to Thursday, 8am to 7pm on Friday, 9am to 5pm on Saturday (except for Christmas Day, Boxing Day and New Year's Day). |
| Treasury Centres |
See Regional Treasury Centres. |
| Department | Contact Information |
|---|---|
| Vehicle Finance |
0845 900 0888 9am to 5pm Monday to Friday.
For general information. |
| Department | Contact Information |
|---|---|
| Youth, Student & Graduate (Account Opening) |
0800 032 4738 (textphone 18001 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). |