Bogus courier scam
Bogus courier scam
Elderly and vulnerable members of the public have been receiving unsolicited calls from fraudsters purporting to be from their bank or couriers working on behalf of their bank. On occasion they also claim to be Police officers working on a fraud involving the bank or one of their employees.
The fraudsters telephone customers on their landline claiming that their debit or credit card has been used fraudulently. In order to gain customers trust the fraudsters tell them to ring their bank on the telephone number printed on the reverse of their card to ensure the call is genuine. The fraudster pretends to hang up the call, however, the fraudster keeps the telephone line open, so even though the customer thinks they are calling their bank, the call does not go through. Instead they are still unwittingly connected to the fraudster.
The fraudster, who is now pretending to be your Bank, will say that the card needs to be collected and will ask the customer to key in their PIN or write it down and put it in an envelope with the card, cash and their online banking secure key, before sending a courier to collect the items. The customer will be advised that the card is going to the bank to be replaced, but is actually delivered to the fraudster. Once in possession of the card, the PIN and the victim's full bank details, the fraudsters attempt to withdraw all available funds from the customer's account.
- HSBC will NEVER send a courier to your home to collect your card, PIN, online banking secure key or cash. Contact us and your local Police immediately if this happens
- Do not divulge your PIN to anyone
- We may call you as part of our fraud detection purposes to verify whether a transaction is genuine or not. We will never ask you to divulge full security information or advise you that we are sending a courier to collect this information
- With any suspicious or unexpected call, always verify the call, by checking the number exists from an independent source - such as a phone book and if the caller asks you to make a call, use a different phone line (where possible). Where a second phone line is not available, try calling a friend on the line first. A fraudster will find it difficult to impersonate a voice that is known to you. If in doubt, don't call back.