Card support

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Protect your lost or stolen cards

Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.

Lost or stolen?

Phone our emergency line

Call 08456 007 010
Overseas +44 1442 422929
Reverse Charges +44 1442 422047

Lines open 24 hours a day

What happens next?
We will cancel your card(s) immediately and issue you with replacement(s).

Useful security information

Read how we can work together to keep your HSBC card safe, including:

  • Protecting your card and PIN
  • Covering your PIN when you enter it to stop others seeing it
  • Never divulging your PIN to anyone, even if they claim to be police or HSBC staff
  • Checking statements and query transactions you don't recognise

Find out more about card security.

Do you have a question?





Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 08457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

08457 404 404

Lines are open from 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch