Card support

 

Protect your lost or stolen cards

Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.

Lost or stolen?

Phone our emergency line

Call 08456 007 010
Overseas +44 1442 422929
Reverse Charges +44 1442 422047

Lines open 24 hours a day

What happens next?
We will cancel your card(s) immediately and issue you with replacement(s).

Useful security information

Read how we can work together to keep your HSBC card safe, including:

  • Protecting your card and PIN
  • Covering your PIN when you enter it to stop others seeing it
  • Never divulging your PIN to anyone, even if they claim to be police or HSBC staff
  • Checking statements and query transactions you don't recognise

Find out more about card security.

Do you have a question?





Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 08457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

08457 404 404

Lines are open from 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch